shop policy is when a vehicle is scheduled in for diagnostics we verbally notify the customer there "may" be a diagnostic fee for inspecting their vehicle should they choose not to repair the vehicle at the time of inspectionMr [redacted] brought his [redacted] in to diagnose a heating system issue (having no heat in the front heating unit & barely any heat from the rear unit) & scan check engine lightWe had more than hours in diagnosing the issue as previously stated but only charged for an hour labor plus sales taxMr [redacted] was informed that we would deduct the diagnostic fee from the repair bill if he were to repair the entire problem that was diagnosedHe chose not to have repairs completed & so the diagnostic fee was chargedHe stated, to the owner, that no one else & his repair shop doesn't charges diagnostic feesThe owner then asked why Mr [redacted] didn't take his vehicle to his repair shopMr [redacted] then stated that he was from [redacted] The owner stated that well they may do that in [redacted] but we do not hereWe did not "hold his keys" ox threaten to involve the lawThe settlement Mr [redacted] requested will not be accepted as we were more than generous by not charging for the entire time we had into diagnosing the issue as requested
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below."Shop Policy" was not followed in my caseI was not notified of a diagnostic fee nor was I asked to sign anything regarding one Mr.Cottle told me he spent hour not examining my vehicleThere was no comment that I was "getting a break" because Canton Auto Repair was only charging me for hour Regarding the comment "They may do that in [redacted] , but we do not do that here"; I called several auto repair shops (a list can be provided upon request) in and around the Greater Canton, Ohio area that do offer FREE diagnostic services for heating issuesI would have used one of them if Canton Auto Repair would have been upfront with meRegarding the statement "We did not hold his keys or threaten to involve the law"; if this was not the case why didn't you simply give me my keys before I paid? I felt involving the law would have been my only alternative as MrCottle was unprofessional and confrontational Regards, [redacted]
Normal shop policy is when a vehicle is scheduled in for diagnostics we verbally notify the customer there "may" be a diagnostic fee for inspecting their vehicle should they choose not to repair the vehicle at the time of inspection. Mr. [redacted] brought his 2004 [redacted] in to diagnose...
a heating system issue (having no heat in the front heating unit & barely any heat from the rear unit) & scan check engine light. We had more than 2 hours in diagnosing the issue as previously stated but only charged for an hour labor plus sales tax. Mr. [redacted] was informed that we would deduct the diagnostic fee from the repair bill if he were to repair the entire problem that was diagnosed. He chose not to have repairs completed & so the diagnostic fee was charged. He stated, to the owner, that no one else & his normal repair shop doesn't charges diagnostic fees. The owner then asked why Mr. [redacted] didn't take his vehicle to his normal repair shop. Mr. [redacted] then stated that he was from [redacted]. The owner stated that well they may do that in [redacted] but we do not here. We did not "hold his keys" ox threaten to involve the law. The settlement Mr. [redacted] requested will not be accepted as we were more than generous by not charging for the entire time we had into diagnosing the issue as requested.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below."Normal Shop Policy" was not followed in my case. I was not notified of a diagnostic fee nor was I asked to sign anything regarding one.
Mr.Cottle told me he spent 1 hour not 2 examining my vehicle. There was no comment that I was "getting a break" because Canton Auto Repair was only charging me for 1 hour.
Regarding the comment "They may do that in [redacted], but we do not do that here"; I called several auto repair shops (a list can be provided upon request) in and around the Greater Canton, Ohio area that do offer FREE diagnostic services for heating issues. I would have used one of them if Canton Auto Repair would have been upfront with me.
Regarding the statement "We did not hold his keys or threaten to involve the law"; if this was not the case why didn't you simply give me my keys before I paid? I felt involving the law would have been my only alternative as Mr. Cottle was unprofessional and confrontational.
Regards,
[redacted]
shop policy is when a vehicle is scheduled in for diagnostics we verbally notify the customer there "may" be a diagnostic fee for inspecting their vehicle should they choose not to repair the vehicle at the time of inspectionMr [redacted] brought his [redacted] in to diagnose a heating system issue (having no heat in the front heating unit & barely any heat from the rear unit) & scan check engine lightWe had more than hours in diagnosing the issue as previously stated but only charged for an hour labor plus sales taxMr [redacted] was informed that we would deduct the diagnostic fee from the repair bill if he were to repair the entire problem that was diagnosedHe chose not to have repairs completed & so the diagnostic fee was chargedHe stated, to the owner, that no one else & his repair shop doesn't charges diagnostic feesThe owner then asked why Mr [redacted] didn't take his vehicle to his repair shopMr [redacted] then stated that he was from [redacted] The owner stated that well they may do that in [redacted] but we do not hereWe did not "hold his keys" ox threaten to involve the lawThe settlement Mr [redacted] requested will not be accepted as we were more than generous by not charging for the entire time we had into diagnosing the issue as requested
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below."Shop Policy" was not followed in my caseI was not notified of a diagnostic fee nor was I asked to sign anything regarding one Mr.Cottle told me he spent hour not examining my vehicleThere was no comment that I was "getting a break" because Canton Auto Repair was only charging me for hour Regarding the comment "They may do that in [redacted] , but we do not do that here"; I called several auto repair shops (a list can be provided upon request) in and around the Greater Canton, Ohio area that do offer FREE diagnostic services for heating issuesI would have used one of them if Canton Auto Repair would have been upfront with meRegarding the statement "We did not hold his keys or threaten to involve the law"; if this was not the case why didn't you simply give me my keys before I paid? I felt involving the law would have been my only alternative as MrCottle was unprofessional and confrontational Regards, [redacted]
Normal shop policy is when a vehicle is scheduled in for diagnostics we verbally notify the customer there "may" be a diagnostic fee for inspecting their vehicle should they choose not to repair the vehicle at the time of inspection. Mr. [redacted] brought his 2004 [redacted] in to diagnose...
a heating system issue (having no heat in the front heating unit & barely any heat from the rear unit) & scan check engine light. We had more than 2 hours in diagnosing the issue as previously stated but only charged for an hour labor plus sales tax. Mr. [redacted] was informed that we would deduct the diagnostic fee from the repair bill if he were to repair the entire problem that was diagnosed. He chose not to have repairs completed & so the diagnostic fee was charged. He stated, to the owner, that no one else & his normal repair shop doesn't charges diagnostic fees. The owner then asked why Mr. [redacted] didn't take his vehicle to his normal repair shop. Mr. [redacted] then stated that he was from [redacted]. The owner stated that well they may do that in [redacted] but we do not here. We did not "hold his keys" ox threaten to involve the law. The settlement Mr. [redacted] requested will not be accepted as we were more than generous by not charging for the entire time we had into diagnosing the issue as requested.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below."Normal Shop Policy" was not followed in my case. I was not notified of a diagnostic fee nor was I asked to sign anything regarding one.
Mr.Cottle told me he spent 1 hour not 2 examining my vehicle. There was no comment that I was "getting a break" because Canton Auto Repair was only charging me for 1 hour.
Regarding the comment "They may do that in [redacted], but we do not do that here"; I called several auto repair shops (a list can be provided upon request) in and around the Greater Canton, Ohio area that do offer FREE diagnostic services for heating issues. I would have used one of them if Canton Auto Repair would have been upfront with me.
Regarding the statement "We did not hold his keys or threaten to involve the law"; if this was not the case why didn't you simply give me my keys before I paid? I felt involving the law would have been my only alternative as Mr. Cottle was unprofessional and confrontational.
Regards,
[redacted]