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Bill Carroll - Distant Star Productions

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Bill Carroll - Distant Star Productions Reviews (1)

Review: My husband and I got married last year on August 3rd 2012. We hired [redacted] for his DJ and Videographer services. For both services we paid around $1,000. At first I was under the impression that he was bringing a co-worker to videotape our wedding, but a few days prior to our wedding I learned he hired someone local to where the wedding would be held instead. With not a lot of time before the wedding I trusted his judgement. The wedding came and music was played and the video was being recorded. [redacted] told me it would be around 4-5 months and I should have my video. It has been one year and I still haven't received the video. I have been contacting [redacted] and at first he said that the guy who filmed it had lighting issues and was waiting for him to edit it. After waiting 9 months or so he finally decided to get the video from the guy and edit it himself. When I hired him I thought he was originally going to edit himself anyway. He said he would "hook me up" with the best video, etc. I try calling him but he only responds to text messaging. He recently told me he bought software to fix my video because there isn't enough light (but the guy filming did use bright lights). This video I paid for was the most important thing to me the day of the wedding, more important then the pictures and now I feel that its ruined. He hired someone else that messed up our video we paid for. He keeps telling me to give him time to fix the video but every time he tells me this its months before I hear from him again and its the same story. He claims he works long hours and is why its taking him so long to finish the video. This video is is his job as well but he is putting it off to the side. My family and I are very upset considering this was my wedding. This video means the world to me and my husband. I waited this long out of kindness and I now feel that my kindness is being taken advantage of. This was suppose to be the best day of our lives and I feel that its been put to the side.Desired Settlement: $500 refund which should cover the price of the video and the amount of distress my family and I have been put through. I would also like my video completely fixed and sent to me in a timely manner. If the video cannot be fixed at all I ask for at least a $700 refund and the video sent to me as is.



[redacted] stated he is working directly with the customer in order to come to an amicable resolution. [redacted] stated he will keep the customer updated through email or text message.

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Description: Audio-Visual Production Services

Address: 4121 Plank Road, Suite 336, Fredericksbrg, Virginia, United States, 22407-4888


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