Bill Chitwood Lawn Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and their admission of having a record of the redemption of points and their assurance that I would get the gift card within weeksand find that this resolution is satisfactory to me and the matter has been resolvedShould I not get the gift card by I will re-file the complaint Sincerely, [redacted]

The order was placed to a merchant that was supposed to be openThey closed without informing usThe order was cancelled - this automatically triggers a void in the chargeDepending on the financial institution, this may take between - business daysWe have also reached out to the business to remind them of the importance of keeping us informed of any changes to their operation.The call was reviewed by supervision and the customer is correct that there was noise and laughter in the background coming from employees that were not actively on shiftThis is obviously less than ideal and understandably exacerbated the caller's frustrationInternal actions have been taken to prevent a re-occurrenceIt was also determined that the agent that handled the call did not terminate the call but it was dropped unintentionallyThe agent should have re-engaged the caller to bring the call to a final resolutionCoaching and mentoring sessions have taken place to make this clear.On behalf of delivery.com I sincerely apologize that the customer's experience with us was anything less than stellarA friendly and professional user experience is of the utmost importance to usI am confident that the circumstances that occurred in this instance are anomalies and not indicative of the day to day customer service that we provideAll staffing and disciplinary measures are made internally and are considered private

The customer did receive the $13 promotional credit for order number [redacted] . The order total came to $34.73. The customer's [redacted] card was charged $21.73. The remaining $13 balance was covered by the $13 referral credit. See attached screen shot.The customer did successfully sign up for the... additional $5 [redacted] Checkout promotion but did not apply the additional credit to this order. It remains active in the user's account for future use. An additional screen shot displays that the $13 "tell-a-friend" credit has 0 uses left but the [redacted] Checkout promotion has 1 use left. All applicable amounts and fields are highlighted on both screen shots.As a measure of good faith, we are happy to adjust the order to reflect the additional $5 credit that the customer wished to place on the order. The $5 refund will reconcile with the customer's account within 1-7 business days (depending on their bank's policy) from 1/*/2016. It is worth noting that we will also leave the $5 credit in the account active so it may still be applied to a future order.In regard to the customer's assertion that his roommate had an identical problem, we would need to know their name and email address to investigate the matter.

Unfortunately, our promotion for orders using MasterPass ended earlier than anticipatedThe original email did address this possibility stating, "valid while supplies lastWe reserve the right to cancel, terminate, modify or suspend the promotion at any time".We posted notification of the
suspension of the promotion via our social media channelsHowever, once customers like *** reached out to us to voice their disappointment, we saw that our initial communication was not sufficientOn 11/** we sent an email to all user that selected MasterPass as a payment method since the end of the promotion to apologize and to add a $credit to their delivery.com account***'s account was included.Delivery.com is also happy to announce that we plan to roll out another MasterPass promotion soon that should be able to better meet our customer's expectations

We are in agreement with the customer that the service provided by the restaurant is unacceptableWe have since worked with the merchant to obtain a full refundThe customer should see the remaining charge for this order refunded to his account within one to seven business days

The Director of the affiliate program encountered is issues trying to reach the complainantHe has since been able to do so and is troubleshooting via direct email contact

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The order history on my account shows $16.73, which would include the $*** charge that they told me on the phone that they would add, but instead charged me the $to my credit card ALSO when I tried to place a second order the $5.oo that they claim is still in my account DID NOT show up as a credit to the second bill, as they say it is supposed to, I called them that time as well ALSO, my friend placed an order using my "INVITE a Friend and they get $off and you get ANOTHER $off for each friend you invite *** He placed the order while I was sitting there in the room He ALSO had Problems and had to Call Customer service who told him that they would apply his $and $credit to his order, but INSTEAD billed him the Full amount, with NO DISCOUNTS as PROMISED ALSO I did NOT get the $Promised for Signing up my friend posted to my account I called customer service about this also, and they said they had record of Jose's order but did not post it to my account.ALSO I sent my roommate a Friend Request, ***, for $13.00, He tried to Put an Order through With the SAME EMAIL LINK that I sent Jose from Delivery.com and DID NOT receive $off or $off for the *** Checkout of his order in his checkout, so he CANCELLED his Order before finalizing He called in to Customer Service also, like ALL OF US DID, and GOT NOWHERE.ALSO, Delivery.com Charged me a SECOND time for a SECOND order, which I NEVER placed, on January ***, because I was looking again to see if that $credit to my account they said was in there and the $credit they owed my from Jose's order would be added to my checkout NEITHER WAS ADDED, so I cancelled the order without pressing to FINALIZE, and they put the order through ANYWAY without my consent and charged me another $16.73.So so far they owe me personally $for my checkout *** Application, $for Jose's order, and $for an order that I never placed That's $ They also owe Jose B*** $for his *** Checkout Application, and $for the first time discount he was supposed to get, which is $18.00, and they owe my Roommate That same $if he places a first time order, and again would also have to send my an additional $for Recommending him.As you can see Delivery.com made MANY MANY ERRORS that were Advertised and NEVER RECEIVED, Even though ALL of us CALLED INTO CUSTOMER SERVICE and complained about our service not one of us was Helped by customer service so out of of us, ALL had the SAME ISSUES and SAME COMPLAINTS with the SAME LACK of Response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Sir / Madam,Thank you for a somewhat uncourteous and rather unhelpful response.The account registered is under the name of *** ***, and please search for all orders made to ** *** *** *** ** *** *** *** I am acting as her representative and assistant with this matter.The image above is evident that this cheap 'wine bottle' opener is made in china, carrying the company 'd' delivery logoIt is also proof of the points accrued to be 'rewarded' with this flimsy bottle opener which broke after one use.If they could pull up all records registered with the address: ** *** *** *** ** *** *** ***, they will be able to see how many orders were made from one specific account, it will also be illegal for them to delete the account from their headquarters.I should hope the physical image and evidence of the bottle opener images attached is suffice to prove my original complaint towards the company, and am quite frankly disgusted with their Revdex.com response and complete denial and dismissive nature of resolving a genuine customer complaint, even after trying to resolve this matter on the phoneTheir telephone customer services department had our call on hold for over hours and in fact impossible to reach the relevant representative.Yours faithfully,*** *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The finalized charge of $for order# *** includes both the $referral credit that was initially applied to the order and $*** credit that was not initially applied by the customer but was then adjusted by delivery.comThe original order total for the food plus tax was $without any credits applied$minus the $credit the user added minus the $delivery.com adjusted equals $The final charge of $is correct.Regarding the customer other assertions: There is no user in our database with an email address of ***The user the customer is referring to has an account under ***This user did not sign up with the complainant's referral linkIt was the other way aroundThe complainant's account is under ***This email address used the referral link of *** to registerRegardless, *** was, in fact, rewarded the $credit, but never applied it to an orderWe have since edited his order by $as a measure of good faith.Regarding the customer's assertion that *** never received a credit and therefore did not finalize the order: this is a self-referralThe complainant, *** ***, has his account under the email address ***The user for *** is named *** ***The ip addresses also matchedSelf-referrals are not honoredWe do not allow the same user to create multiple accounts to take advantage of the referral program.Regarding the complainant's assertion that there is a second charge of $for an order he never placed, there evidence in our system to support thatIf the customer is able to provide screen shots of his statement showing multiple finalized charges to our billing department or is able to engage in a three way call with our billing department and his bank, we will be happy to resolve this with him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The adjustment for the missing fries was made as soon as we were made aware from the restaurantThe initial amount was voided and never settledThe charge of $that the customer sees is the adjusted amountThe original amount was $26.65.I emailed the customer directly with attachments of the
initial charge and adjusted charge that were provided by our credit card processorHere is a copy of that email: Hi ***,My name is Tom G***I am the Director of Customer Service at delivery.comI am reaching out to you regarding your Revdex.com complaint regarding your order on 9/** to *** * ***I want to apologize for the lack of clear communication from our support and billing teamsYour issue was an easy one to resolve and should have been communicated to you effectively upon the first contact with our team.The initial charge for your order was $When we were alerted by the restaurant about the missing fries, the order was adjusted right awayThe adjusted charge after removing the cost of the fries was $($+ 8.875% = $2.71)That is the settled amount that you see on your *** cardThe adjustment was made before the initial charge settledThis resulted in the $being voidedA voided charge will drop off of your transaction history and only the settled charge will appearIf the initial charge had settled before we adjusted the order, you would have seen a refund in your transaction historyI have attached the receipts from our credit card processor for both the voided and settled charges.This information should have been quickly and easily communicated to youThat it was not is disappointingI will make sure to review all calls and transcripts and perform any necessary training or mentoring sessions to avoid any future instances.As recompense for the poor customer service experience, I have added a $credit to your delivery.com accountPlease do not hesitate to contact me if I can assist you further.Sincerely,Tom G***

We have a record of shipping the bag to the customer but it seems that it was never delivered. We are taking full responsibility and sending another bag with our next shipment. We have also placed a credit on his account for the poor experience. Our supervisory team has reached out to the customer...

to make him aware and to apologize.

The customer did receive the $13 promotional credit for order number [redacted]. The order total came to $34.73. The customer's [redacted] card was charged $21.73. The remaining $13 balance was covered by the $13 referral credit. See attached screen shot.The customer did successfully sign up for the...

additional $5 [redacted] Checkout promotion but did not apply the additional credit to this order. It remains active in the user's account for future use. An additional screen shot displays that the $13 "tell-a-friend" credit has 0 uses left but the [redacted] Checkout promotion has 1 use left. All applicable amounts and fields are highlighted on both screen shots.As a measure of good faith, we are happy to adjust the order to reflect the additional $5 credit that the customer wished to place on the order. The $5 refund will reconcile with the customer's account within 1-7 business days (depending on their bank's policy) from 1/*/2016. It is worth noting that we will also leave the $5 credit in the account active so it may still be applied to a future order.In regard to the customer's assertion that his roommate had an identical problem, we would need to know their name and email address to investigate the matter.

The customer is correct. The refunded amount did not include the amount of the tax. This was due to human error. The additional amount of .53 has been refunded and will reconcile with the user's account within one to five business days. A credit was also issued to the customer's delivery.com account...

for the error and inconvenience. The customer was a left a voice mail with the resolution as well.

The order was placed to a merchant that was supposed to be open. They closed without informing us. The order was cancelled - this automatically triggers a void in the charge. Depending on the financial institution, this may take between 1 - 7 business days. We have also reached out to the business...

to remind them of the importance of keeping us informed of any changes to their operation.The call was reviewed by supervision and the customer is correct that there was noise and laughter in the background coming from employees that were not actively on shift. This is obviously less than ideal and understandably exacerbated the caller's frustration. Internal actions have been taken to prevent a re-occurrence. It was also determined that the agent that handled the call did not terminate the call but it was dropped unintentionally. The agent should have re-engaged the caller to bring the call to a final resolution. Coaching and mentoring sessions have taken place to make this clear.On behalf of delivery.com I sincerely apologize that the customer's experience with us was anything less than stellar. A friendly and professional user experience is of the utmost importance to us. I am confident that the circumstances that occurred in this instance are anomalies and not indicative of the day to day customer service that we provide. All staffing and disciplinary measures are made internally and are considered private.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and their admission of having a record of the redemption of points and their assurance that I would get the gift card within 4 weeks. and find that this resolution is satisfactory to...

me and the matter has been resolved. Should I not get the gift card by 6/**/15 I will re-file the complaint.
Sincerely,
[redacted]

This customer has three total orders on her delivery.com account, not 50 as she claims. Her accrued point total for her three orders is 2,407. She never accrued enough points to redeem any award or prize. The attached screen shot highlights her order history and point total. There is also no record...

of a call coming from her account.