Bill Cram, Inc.

The vehicle was originally purchased on 5/20/with 89,milesThe customer declined to purchase any extended service contract, we included the New York State limited warranty for days and 1,miles as well as the remainder manufacturers warranty year 100k mile powertrain warrantyThe
customer returned on 12/13/with a problem that we diagnosed and quoted an estimate of approximately $3,to repair the vehicleThe vehicle was months and 21,miles over the included New York State limited warranty and 11,miles over the manufacturers powertrain warrantyIn an effort to satisfy the customer our service manager was able to contact Chevrolet and obtain 50% coverage on the repairs.-- Tim ***Bill Cram Chevrolet *** *** * * ** *** *** *** *** ***

We are in the process of working toward a resolution with Mr***Mr *** is driving currently driving our loaner car and he has an appointment to resolve his issue for tomorrow, Friday 7/21/and 11:amThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I am in receipt of your letter regarding the above mentioned file.   Attached is a copy of the invoice for [redacted] which shows that she purchased a brake pad kit over the counter in the amount of $65.02, and the signature on the invoice verifies that she received replacement...

pads. [redacted] offers a one year one time free replacement warranty on these pads if they are installed at Bill Cram, Inc.  Ms. [redacted] purchased the pads from us and had them installed elsewhere. 'We are still have in our possession the brake pads that she stated to Steve R. were bad due to a "squeaking" condition. I noticed on the complaint she stated
they were "smoking". our managers and several technicians have reviewed the
returned pads and find nothing wrong with them. If these pads were "smoking"
the pads would have an odor, which they do not. Whenever a customer returns a part that is covered under warranty, it is our procedure to have the customer verify receiving replacement by signing our invoice. This is standard procedure and is done with every customer receiving replacement parts. [redacted] was offended that she had to sign our invoice. However, this is our common business practice. In no way was it Steve R.'s intention to offend [redacted].   He was merely doing what his job requires, explain the parts warranty and adequately document the transaction. Our service manager, Rick B., witnessed the interaction and transaction between [redacted] and Steve R., our parts manager.  Rick commented that this matter was handled in a courteous and professional manner.  The customer states we did not want to honor the warranty.  The issue was the pads should have been installed at our dealership to validate the warranty. It is our
opinion that we went above and beyond when we honored the warranty on these
brake pads even though the pads were not installed at Bill
Cram, Inc. Sincerely, Amy C. President

To whom it may concern,Thank you for alerting us to this complaint filed with the Revdex.com. We take these matters very seriously, and would like to see this resolved in an appropriate manner.In regard to Ms [redacted] complaint, submitted on July 1 and posted on July 3, 2017(ID [redacted]):Our...

technicians found that the “check engine” light turned on because of a loose connection involving a hose on the air box. This does not fall under the stated Lemon Law.The issue with her back window was diagnosed and found to be caused by a faulty connection inside of the master power window switch, something not covered under the stated Lemon Law.A new bulb will be needed to correct the lamp out inside the shift indicator. Again,this is not covered under Lemon Law. Ms. [redacted]’s car included the remainder of the Chevrolet Powertrain Warranty, as well as the NY State Dealer Limited Used Passenger Vehicle Warranty.Ms. [redacted] was offered and declined to purchase an Extended Service Contract.The three issues (the engine light, the window, and the gear shift lamp) are not covered under the warranties she did have.Best Regards,Amy C[redacted] President Bill Cram Chevrolet, Inc.