Bill Cramer Chevrolet Cadillac Buick GMC, Inc.

I am very dissatisfied!! I bought a Silverado, and was to get two years free oil changesThe first oil change they only put five quarts oil in the engine, it holds eight and a half .I called to make sure I was still getting oil changes, and was told I was until July 2016, and was told there was a recall on the truck, so I set up an appointment for 01/14/@ 9:AMwhen I got there I was told it would take Two totwo and a half hours topsI got my truck back at three thirty PMand was told I owed for a oil change!! I was told the oil changes started the day the truck was built, not when I bought itThat is just not soI don't trust this dealership, and will take my business somewhere else!!!

Should have negative stars. They sold me a 2013 Suburban and told me I had 60 days to find any problems and bring it back so they can fix it. 2 weeks later, brakes were making grinding noise and truck was bouncing during braking. Took it in (about 300 miles later) and they rotated rotors. Problem didn't stop. Took it back and they rotated them again. Bouncing stopped and grinding noise stopped temporarily. Grinding started again and they are now telling me the rear rotors, pads and calipers are all bad and they want $1100 to fix. They said we've now put too many miles on it and it's past the 60 days. Well, DUH!!! You didn't fix it the first 2 times I took it in. Bill Cramer waited until it was past the time allowed to deal with and fix the actual problem. The assistant manager was rude and disrespectful. Kept interrupting me when I was talking. Raising his voice and came close to calling me a liar. He said that this info isn't on the ticket so I didn't actually address this problem before. I can't help what they write on the ticket but they were told about these problems. I also don't stand there in the garage while they are doing their job to make sure everything they find goes on the ticket. How am I supposed to know the calipers are causing the problem? They are the ones doing the inspection. Jeff in the service department tried to work with me but the assistant manager wanted to be "not nice". They sold me a vehicle with bad breaks and they won't fix it. Their inspection ticket they fill out before it goes up for sale says brakes were inspected. Clearly that wasn't true or they new they were bad and didn't want to fix it. I would feel more comfortable going to a shady used car dealer that wore a mask, worked from a warehouse, only took cash, and grinded all the serial numbers off. Never buy from Bill Cramer unless you like getting the shaft and enjoy being lied to.