Bill Cramer Chevrolet Cadillac Buick GMC

Should have negative starsThey sold me a Suburban and told me I had days to find any problems and bring it back so they can fix itweeks later, brakes were making grinding noise and truck was bouncing during brakingTook it in (about miles later) and they rotated rotorsProblem didn't stopTook it back and they rotated them againBouncing stopped and grinding noise stopped temporarilyGrinding started again and they are now telling me the rear rotors, pads and calipers are all bad and they want $to fixThey said we've now put too many miles on it and it's past the daysWell, DUH!!! You didn't fix it the first times I took it inBill Cramer waited until it was past the time allowed to deal with and fix the actual problemThe assistant manager was rude and disrespectfulKept interrupting me when I was talkingRaising his voice and came close to calling me a liarHe said that this info isn't on the ticket so I didn't actually address this problem beforeI can't help what they write on the ticket but they were told about these problemsI also don't stand there in the garage while they are doing their job to make sure everything they find goes on the ticketHow am I supposed to know the calipers are causing the problem? They are the ones doing the inspectionJeff in the service department tried to work with me but the assistant manager wanted to be "not nice"They sold me a vehicle with bad breaks and they won't fix itTheir inspection ticket they fill out before it goes up for sale says brakes were inspectedClearly that wasn't true or they new they were bad and didn't want to fix itI would feel more comfortable going to a shady used car dealer that wore a mask, worked from a warehouse, only took cash, and grinded all the serial numbers off Never buy from Bill Cramer unless you like getting the shaft and enjoy being lied to