Bill Doraty Kia

I am sorry for the horrible experience you had at our dealership, I will be mailing you a check for $to reimburse you for the plates you had to purchaseI am sure there is nothing I can say to make it better so again I am sorry for the experience you had buying your carSincerely, Mitch P [redacted] General ManagerBill Doraty Kia

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.In the future, Bill Doraty and Kia in general should STOP calling customers to buy back their vehicle, ONLY allow staff members with the correct knowledge/answers to consumer questions AND make payments and issue vehicle titles in a timely manner Additionally, Kia should be contacting Kia first regarding payments and NOT the customer.Thanks

I will look into this issue tomorrowas this is the first I am hearing of thisthanks Chris L*** Owner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , the loan was paid off in full on November 4th , but my credit score has dropped significantly! I want it corrected !

I apologize for this issue, I will check into it tomorrow and if it has not yet been paid for I will make sure it is done yet tomorrow. Regards, Chris L***Owner

Initial Business Response /* (1000, 5, 2015/05/08) */
I have a check for $533.33 in my hands for customer pickup. Check made out to [redacted] who bought the car.
[redacted]
General Sales Manager
Bill Doraty Kia
Initial Consumer Rebuttal /* (2000, 7, 2015/05/15) */
(The...

consumer indicated he/she ACCEPTED the response from the business.)
The General Sales Manager contacted me within 2 days of filing of the complaint. The GM stated that he had a meeting with the parties involved and corrected the situation. I was informed that the refund check was found in a pile of paperwork on a desk. I was given an apology and assured that the check would be available. I was given the opportunity to drive to the dealership to pick up the check, have a driver from the dealership deliver the check to me or have the check mailed. I opted to have the check delivered. The check was received on May 13, 2015.

I will look into this issue tomorrowas this is the first I am hearing of this. thanks Chris L[redacted] Owner

Initial Business Response /* (1000, 15, 2016/04/26) */
We have cut 4 separate keys for this customer and every time we try to help Ms. T[redacted] puts her boyfriend on and all he does is MF us on the phone so I am not willing to help this person any more. I have had 3 managers attempt to help and the...

only thing that happens is we get yelled at, please update the file. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the loan was paid off in full on November 4th , but my credit score has dropped significantly! I want it corrected !

I am sorry for the horrible experience you had at our dealership, I will be mailing you a check for $54.00 to reimburse you for the plates you had to purchase. I am sure there is nothing I can say to make it better so again I am sorry for the experience you had buying your car. Sincerely,...

 Mitch P[redacted] General ManagerBill Doraty Kia

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.In the future, Bill Doraty and Kia in general should STOP calling customers to buy back their vehicle, ONLY allow staff members with the correct knowledge/answers to consumer questions AND make payments and issue vehicle titles in a timely manner.  Additionally, Kia should be contacting Kia first regarding payments and NOT the customer.Thanks

On the 14th of July I called the tenant to informed him that he had to remove the sofa placed by the dumpster. The tenant assured me that he would return on the weekend to remove the sofa. On Monday morning the sofa was still by the dumpster and on the 25th of July when the tenant came by to drop...

off  the apartment keys , I informed him that there will be a charge for leaving the sofa by the dumpster as stated in the contract (Move- Out cleaning instruction, 7). See attachment.[redacted] [redacted] [redacted] [redacted]

Initial Business Response /* (1000, 16, 2016/04/26) */
Mr. D[redacted] was not charged twice for his Kia Soul, unfortunately his credit situation dictated his interest rate that he qualified for and that has made his payments as high as they are...he knew his situation going into the deal and did not...

have to purchase the car from us if he did not want to. Our dealership disclosed everything to him upon signing and was promised nothing beyond that. Please update his file as he was very aware of this after the first phone call to our store and Kerry explaining the facts to him.

Complaint: [redacted]
I am rejecting this response because: The couch was NOT by the dumpster.  I went back to check after they called me.  If it had been, I would have moved it.  Instead, the couch was in front of the lady who took it's apartment.  The lady took the couch and moved it to her place, it was NOT by the dumpster. [redacted] is lying again, just as they lied to me the first time.
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2016/04/25) */
Contact Name and Title: Mitch P[redacted] GM
Contact Phone: 330-721-9500
Contact Email: [redacted]
Notified our BDC Manager and removed his contact information from our CRM tool, I apologize for the over abundance of...

calls from our dealership.
Initial Consumer Rebuttal /* (2000, 9, 2016/04/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm satisfied with that. However I was told that everytime I called to tell them about the calls