Bill Dube Hyundai

After a review of the event we have elected to replace the customers rotors and satisfy his concerns

Dear Mrs [redacted] , I have been gathering options for the bumper damage that you have incurred since your purchase in August of I must start by saying that the bumper damage was not present when you purchased the vehicle and was incurred over the last months of your ownership That being said , we still want to help you with these repairs as you are a valued customerI put together options: replace bumper and skirt at a cost to you of $500, repaint bumper and replace skirt for $repaint bumper at no chargeWe hope these offers are indicative of our willingness to help you and continue our a positive customer relationshipIn addition, I called you prior to receiving this letter as I was waiting on pricing to provide you with the greatest savingsI am sorry for any anxiety this delay caused [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
As I previous stated the salesman *** told me ( misled me) that the ONLY reason I had to complete the online form was so they can enter my info into there database NOT run my credit, he was VERY aware that I was financing through my credit unionAlso when I called *** (name spelled wrong) and asked him to have his boss *** remove that from credit inquiries he assured me he will talk to him and advise him that he knew I was going through bankI told him I can't do business with someone like *** who was unpleasant because I was not financing through themI have a witness that heard the salesman confirm the online info was ONLY for their database and not to run creditPlease call *** *** at *** or *** he can tell you exactly what was said at the time I completed the online form. Thank you,*** ***
Regards,
*** ***

After a review of the event we have elected to replace the customers rotors and satisfy his concerns.

Miss [redacted] filled out an online credit application and requested Bill Dube Hyundai to submit her information to her credit union via the credit bureau. This representation of the events was confirmed by [redacted], salesmanager and [redacted], salesman. We have no way of acquiring or...

inputting Ms. [redacted]'s information without her consent. She was purchasing a vehicle and was trying to obtain bank financing.   [redacted]

The blue link trial service is a free service offered from [redacted] for a 3 month period if the owner registers with a credit card.  Our salesperson mistakenly told Mr. [redacted] that the free trial period was for one year.  Mr. [redacted] spoke with our business manager, [redacted]...

[redacted] when he completed his paperwork and was also told it was a 3 month period.  He said he would check into it to see if anything had changed.  [redacted] did not call Mr. [redacted] back with an update.  Mr [redacted]  emailed [redacted] asking about the free trial.  [redacted] responded telling him the trial was for one year.  Based on the continued wrong information from our salesperson, We will be reimbursing Mr. [redacted] the cost for the additional 9 months for bluelink.  Mr. [redacted] has agreed to forward his bill for reimbursement.    The second issue to address is the maintenance for one year.  Hyundai recommends oil changes every 5000 miles, that is why we give two oil changes and one tire rotation.   Mr. [redacted]s has already emailed me and is in agreement on his free services.   We have come to an agreement on both issues with Mr. [redacted] [redacted]General Sales Manager[redacted] Hyundai

Dear Mrs. [redacted],       I have been gathering options for the bumper damage that you have incurred since your purchase in August of 2016. I must start by saying that the bumper damage was not present when you purchased the vehicle and was incurred over the last 10 months of...

your ownership.  That being said , we still want to help you with these repairs as you are a valued customer. I put together 3 options: 1. replace bumper and skirt at a cost to you of $500, 2. repaint bumper and replace skirt for $250 3. repaint bumper at no charge. We hope these offers are indicative of our willingness to help you and continue our a positive customer relationship. In addition, I called you prior to receiving this letter as I was waiting on  pricing to provide you with the greatest savings. I am sorry for any anxiety this delay caused. [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]