I am writing in response to your letter of August with regard to the above referenced file.
Many customers fail to understand that we and other automobile dealerships have to pay our service technicians for their time in diagnosing problems, regardless of how minor. However, we are glad that...
Mr. [redacted] was able to find an after-market solution to his problem and we are refunding to him the amount charged for diagnostic time. Our Service Manager, [redacted], is contacting him today to make arrangements.
I hope this information is helpful in resolving this complaint. If you would like to further discuss it, I can be reached at 317-872-3315.
Sincerely,
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached a copy of an email I received today from Bill Estes. When you open the email you see "just $9520 for the 2015 Silverado." It states, "that not the down payment or the savings, but it's what you pay over 3 years." This doesn't say "lease" to me. I will agree with the response that I was told it was 3 years total payments, but again it was not specified as a lease, and I beleive it to be very deceptive advertising.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
We have been in contact with Mr. [redacted] on his first concern and has been fixed to his desire per our service adv. Jamie Hadley. Mr. [redacted] has additional concerns after the fact which we are...
working on now! I personally left [redacted] a message Thursdayto discuss further. No contact as of yet. We will work hard as always to keep our customers happy. Thanks[redacted]General Manager
We are currently advertising the total 36-month cost of payments for a variety of vehicles such as the 2015 Silverado that Mr. [redacted] referred to in his complaint. On both television and our website we indicate that the amount shown represents the total of payments over the term of the...
lease. As Mr. [redacted] said in his statement, when he asked in an email what the 9520 represented, it was explained to him to be exactly that- a total of payments for 36 months. In no way was this intended to represent the cash purchase price of the vehicle.We did have a problem last week with our website wherein the click-through button did not function correctly as described by Mr. [redacted], it has now been corrected.
I have been on vacation and just received this messageWe will respond in due time.Thanks,*** ***
I am writing in response to your letter of August with regard to the above referenced file.
Many customers fail to understand that we and other automobile dealerships have to pay our service technicians for their time in diagnosing problems, regardless of how minor. However, we are glad that...
Mr. [redacted] was able to find an after-market solution to his problem and we are refunding to him the amount charged for diagnostic time. Our Service Manager, [redacted], is contacting him today to make arrangements.
I hope this information is helpful in resolving this complaint. If you would like to further discuss it, I can be reached at 317-872-3315.
Sincerely,
[redacted]
Chief Financial Officer
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached a copy of an email I received today from Bill Estes. When you open the email you see "just $9520 for the 2015 Silverado." It states, "that not the down payment or the savings, but it's what you pay over 3 years." This doesn't say "lease" to me. I will agree with the response that I was told it was 3 years total payments, but again it was not specified as a lease, and I beleive it to be very deceptive advertising.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
We have been in contact with Mr. [redacted] on his first concern and has been fixed to his desire per our service adv. Jamie Hadley. Mr. [redacted] has additional concerns after the fact which we are...
working on now! I personally left [redacted] a message Thursdayto discuss further. No contact as of yet. We will work hard as always to keep our customers happy. Thanks[redacted]General Manager
We are currently advertising the total 36-month cost of payments for a variety of vehicles such as the 2015 Silverado that Mr. [redacted] referred to in his complaint. On both television and our website we indicate that the amount shown represents the total of payments over the term of the...
lease. As Mr. [redacted] said in his statement, when he asked in an email what the 9520 represented, it was explained to him to be exactly that- a total of payments for 36 months. In no way was this intended to represent the cash purchase price of the vehicle.We did have a problem last week with our website wherein the click-through button did not function correctly as described by Mr. [redacted], it has now been corrected.