Bill Gaddis Chrysler Plymouth Dodge & Mazda

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]I was never told that the truck was not the truck that I requested( missing multiple options) I was rushed to put a deposit on the truck before knowing any of thisThey did offer to install the remote start after I paid for partsWhen I discovered the other missing options, I emailed and called several times and got no replywhen I discovered the chip in the paint after power washing the touch up paint off, I called again only to get no reply Regards, [redacted]

THE CHALLENGER WAS ORDERED ON 05/01/@ 3:PM WITH ALL SPECIAL ORDERS A DEPOSITS/WAS REQUIRED AT THE TIME WHEN ASKED TO CANCEL THE ORDER ON THE CHALLENGER IT HAD ALREADY BEEN ENTERED INTO THE SYSTEM WITH A VIN# ATTACHED TO THAT CAR WHEN THIS OCCURS WE HAVE NO WAY TO CANCEL/STOP THE ORDER THEREFORE THE DEPOSIT TAKEN FOR THE ORDER OF THE VEHICLE IS NOT ABLE TO BE REFUNDEDTHIS IS PROCEDURE FOR DOING BUSINESS, HOWEVER IF ANY WAY POSSIBLE I COULD HAVE CANCELLED THIS ORDER I WOULD HAVE DONE SO AND REFUNDED THE DEPOSIT
I HAVE ALSO ATTACHED A COPY OF THE CONFIRMATION OF THE CHALLENGERS ORDER, WITH THE DATES AND TIMES OF THIS PROCESS IF I CAN BE OF ANYMORE HELP TO RESOLVE THIS MATTER PLEASE FEEL FREE TO CONTACT ME @ (765) 289-THANK YOU,
STEVE GADDIS

Thanks for taking the time to contact UYou are correct; we always want to be made aware ot any customer who has a concern with work we have doneThe following is a summary of the interviews and investigation of the case:
Vehicle info:
VIN: ***
Purchased/In-Service
date: 7-27-yr/36k mile Basic warranty expired 7-27-due to time
yr/100k Powertrain Warranty expires 7-27-The vehicle was towed to our lot after regular business hours (pm close) on 4/20/by roadside assistance*** *** night drop envelope was found the morning of 4/21/Repair order #was written on 4/21/@ 8:04amThat same morning Service Advisor Sam *** called *** *** for further infosince he noticed a drive belt in the front seat while writing the ticket*** *** told Sam that while driving he heard a warning chime, looked down and saw that the engine temperature display was at the hot markHe pulled over and let the car cool down*** *** also stated that he restarted the car and continued driving until he heard another chime indicating the engine was overheating againAt this time he pulled Over and called the tow truckWhile waiting, *** *** stated that he found the serpentine drive belt had come off the front of the engineSam advised him that the service department was already scheduled out about a week, but we would try to get the vehicle in the shop in the next day or so for a quick lookSam also advised that once the vehicle was in the shop and a diagnosis was complete they would call and give him the detailsThe next open slot in the schedule was Tues, April 26" at 10am*** *** vehicle was put on the schedule4/- 4/No cancelations or no-shows occurred on Friday or MondayDuring this time the customer called and told Sam that he had purchased an aftermarket service contract thru Kahlo Chrysler when he purchased the vehicle** *** provided the name and phone number of the underwriterHe also asked us to do an oil change and inspection once repairs were completed4/Technician found the bearing in the pulley on the drive belt tensioner had failedThis caused the belt to come off the pulleys that run the water pump, alternator and A/CThe parts room did not have the item in stockThe computer indicated that it was available in the warehouse in Chicago and could be at the dealership the next dayOur Service Manager contacted the aftermarket company with a quotePer *** *** contract they could pay $(parts/labor/tax) minus the $deductible for a total of $Part was orderedDuring this call they advised that the contract listed the rubber belt as a wear item and was excludedThey also advised that per the contract preauthorization is required prior to renting a vehicleThe
Service Manager was advised that if the customer submits the paid/signed copy of the rental agreement the contract company would reimburse him under the terms of his contractThis was explained to the customer in detail and he was advised to contact the # for detailsThis left a customer balance of $for lube/oil/filter, $serpentine belt, $for balance on the cost of the tensioner and $deductible per his contract (plus tax)All parts installed at a chrysler dealer carry a 2yr/ unlimited miles warranty4/Technician replaced the failed tensioner and installed a new beltVehicle was brought up to operating temperature in the shop to verify that the thermostat opened and started flowing coolant to radiatorAvival leak check was done-nothing was seenStandard test drive was done with no problemsVehicle was sent thru express Pane and a complete synthetic oil change/service was completedCustomer was notified that repairs were completeVehicle was returned to customerDuring this review it was determined that the incorrect labor operation code was generated when checking for Chrysler factory warranty coverage This error led to the customer being charged the $balance of the tensioner expense and the $deductibleWe will be issuing *** *** a check for Sincluding sales taxWe apologize for this errorPer my conversation with *** *** on Saturday, I explained that the only way that cylinder heads on an engine can become warped is from the engine being overheated, usually or more timesDuring this same conversation *** *** insisted that he did not drive the vehicle after the first time it got hotIf this is true then the warped heads could not have been caused by the failure of the serpentine belt pulley/tensionerThis means that the overheating issue that occurred after he returned to Indianapolis is a different and new concern that needs to be diagnosed per Chrysler proceduresRoadside Assistance will tow the vehicle to the closest dealer free of charge, or *** *** can pay the overage charge and they will take it to a Chrysler dealer that he prefersThanks for your timeI hope this helps clear up any misunderstandings that the customer may haveIf you need more info or supporting documents feel free to callThanks againSteve G***General Manager, Gaddis Chrysler

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** What Steve Gaddis sent is not a letter from Fiat Chrysler LLC that says the order could not be cancelled, its a letter they typed up and is trying to passing off as oneAs a retiree of Chrysler that worked as a Weld Inspector on Chrysler's new car line, I find it hard to believe that Gaddis can order a car on 5/1/the same day I placed the order and minutes after I leave have a VIN-number for that vehicleAnd then tell me that on 5/5/at 9:am just two working days later that the vehicle is being built and shipped to them, and they can not cancel the orderIf that vehicle IS being built and IS being shipped from the factory like I wanted and not some other dealers lot, that vehicle will have a VIN-number and a date sticker inside the drivers side door stating when it left the factoryI will forget about the $if I can see a letter from Fiat Chrysler LLC stating the order can not be canceled or the vehicle arrives at Gaddis with a build date that corresponds with the time it takes Chrysler to build a new car from white metal to paint and then to final assembly to Gaddis's lotIf Gaddis can not prove either of the two, out of good faith and good business practices I should have my $refunded to meThank You, *** ***

I am responding to the complaint from *** * ***.On 02/05/we received the letter from the Revdex.com as well as the letter from the warranty provider stating the warranty had been canceled we in no way were trying to avoid the customer or avoid processing his refund the refund has been
processed and is in the mailI have included a copy of the letter and a copy of the check we are sending the customerThis appears to have been a lack of communication on our part and is something we will internally investigateAll apologies to the customer we did receive the info from your sales person Matt and begin the cancelation process at that time.Thank you for the notice and the opportunity to better our customer serviceSam ***Business Manager

We where told that once they receive the car and we changed our mind,then the $500,00 was not refundable.But we call Gaddis 2 days later to cancel the order.And they could have cancel the order according to Chrysler.  

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
I spoke with Steve [redacted] ( the owner) who was very helpful in resolving the matter and he confirmed that he will reimburse me $191 which includes the $50 surcharge for towing my vehicle back to their dealership. I collected my car on Friday May 20th 2016, the check was not ready, but I was informed by the service technician that a check for that amount would be issued and  sent to me the following week ( week beginning May 23rd 2016).
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]I was never told that the truck was not the truck that I requested. ( missing multiple options) I was rushed to put a deposit on the truck before knowing any of this. They did offer to install the remote start after I paid for parts. When I discovered the other missing options, I emailed and called several times and got no reply. when I discovered the chip in the paint after power washing the touch up paint off, I called again only to get no reply. 
Regards,
[redacted]