Dear [redacted]:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have had the car towed to a
different dealer, who have addressed the issue and fixed it to our satisfaction,
without installing a new engine. The other dealer identified fault codes that may
or may not be same as Bill Gray identified, as BG did not include the codes in
their invoice.
Since the car has been fixed, by a different dealer, I wish to close this
complaint. I am disappointed that the ownership has not taken this as an opportunity
to self-evaluate their operations and determine why issues take multiple visits
before being resolved and problems not identified during major maintenance
services.
I have reviewed the customer complaint and subsequent information, and can find no fault onour part for the failure as described by the customer.Approximately two weeks after our initial service (copy enclosed) the vehicle was towed to uswith a complaint of “engine oil light on” (copy enclosed)....
According to the records the customer drovethe vehicle 464 miles between services. We checked the oil and found it to be furl and clean. Wescanned the diagnostic system fortrouble codes and found a code for camshaft variable valve timingsystem. It appears an internal engine pans failure maybe the cause of the problem, not related to ourservice. The customer declined our offer to attempt to clean the oil passages and drove the vehicle fromour shop against our advice.As to the customers allegation we intentionally damaged his car, I find this offensive borderingon slander. I understand that he is upset with the circumstances but will not tolerate recklessaccusations.Sincerely,[redacted] [redacted]Bill Gray Volvo C
Dear [redacted]:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have had the car towed to a
different dealer, who have addressed the issue and fixed it to our satisfaction,
without installing a new engine. The other dealer identified fault codes that may
or may not be same as Bill Gray identified, as BG did not include the codes in
their invoice.
Since the car has been fixed, by a different dealer, I wish to close this
complaint. I am disappointed that the ownership has not taken this as an opportunity
to self-evaluate their operations and determine why issues take multiple visits
before being resolved and problems not identified during major maintenance
services.
Thank you for your help.
Regards,
[redacted]
I have reviewed the customer complaint and subsequent information, and can find no fault onour part for the failure as described by the customer.Approximately two weeks after our initial service (copy enclosed) the vehicle was towed to uswith a complaint of “engine oil light on” (copy enclosed)....
According to the records the customer drovethe vehicle 464 miles between services. We checked the oil and found it to be furl and clean. Wescanned the diagnostic system fortrouble codes and found a code for camshaft variable valve timingsystem. It appears an internal engine pans failure maybe the cause of the problem, not related to ourservice. The customer declined our offer to attempt to clean the oil passages and drove the vehicle fromour shop against our advice.As to the customers allegation we intentionally damaged his car, I find this offensive borderingon slander. I understand that he is upset with the circumstances but will not tolerate recklessaccusations.Sincerely,[redacted] [redacted]Bill Gray Volvo C