To Whom it May Concern: We are sorry for the delay in responding but the complaint letter was sent to our sister dealership and they had no record. With regard to the complaint, it should be noted that we provide all customers with copies of signed documents at the time of the sale. In...
this particular case, the only document for which an electronic signature was captured was for the Retail Installment Contract which was submitted to the lender. All other documents were signed on paper. In the event the customer does not have a complete print out of this document, we will be happy to provide an additional copy for her records upon request. Sincerely; [redacted] A. [redacted] Executive Manager Bill Kay Nissan
To Whom it May Concern: We are sorry for the delay in responding but the complaint letter was sent to our sister dealership and they had no record. With regard to the complaint, it should be noted that we provide all customers with copies of signed documents at the time of the sale. In...
this particular case, the only document for which an electronic signature was captured was for the Retail Installment Contract which was submitted to the lender. All other documents were signed on paper. In the event the customer does not have a complete print out of this document, we will be happy to provide an additional copy for her records upon request. Sincerely; [redacted] A. [redacted] Executive Manager Bill Kay Nissan