Bill Kay Ford, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Kay ***

Good morning, Bill Kay Ford would like to apologize for any inconvenience for the complaint received from Kay *** there was a miss communication from Bill Kay's employee to Mrs*** as to the length of time left on her warranty at time of purchase. We have been in
communications with Mrs*** and offered her two different options a 2yr maintenance program or extending her current warranty. We have been waiting on a response as to which direction Mrs*** will choose. Sincerely, Fred *** *** *** ***

Complaint: [redacted]
I am rejecting this response because: First, the salesman is not being truthful about "inspecting the car several times". He sat in the car with me for 5 minutes and tried to explain how everything works. I never was given a delivery report or inspection sheet to sign. This was all done in a dark parking lot as well. Second, this is the first I'm hearing about anything being submitted to Ford and being rejected from them. Nothing was ever said by Ramiro that anything had to be submitted anywhere. Somehow the story is growing.
Sincerely,
Daniel [redacted]

I called [redacted] at [redacted]  7/8  7:05 pm 7/11  9:35am and 12:16 pm  7/12 4:50pm  and 7:20pm  left 4 messages for her to call me back so I can assist her with the air conditioning issue she is having with her vehicle.

The customer brought in the vehicle with several issues. The advisor ordered the headliner and rear bumper cover. Prior to installing the parts Ford required us to send images of the rear bumper. After Ford inspected the pictures  stated that this was due to an impact on the rear bumper...

and they denied the repair. The salesman that delivered the car stated the customer had inspected the car several times prior to delivery and the issue had to be done some time after the car was delivered. Its unfortunate the advisor didn't send pictures to Ford to get approval prior to ordering the parts and we could of advised the customer prior to his appointment and avoid this situation. Unfortunately we cant get this repair covered under the factory warranty and the customer will need to go thru his insurance company. I did offer the customer a loaner car and get him the repairs performed at an employee discounted rate.  The customer told Our customer relations person  he would take us up on the offer if we could fix the car for his $500.00 deductible .She told him we are unable to as the part alone costs more that that. The whole situation is very unfortunate and I feel bad but I'm unable to repair for $500.00 and satisfy our customer. If you need any further information please e-mail or call me at 708-[redacted]-[redacted]

I am writing to you in response to complaint ID [redacted]. Bill Kay Ford would like to apologize for any inconvenience to any party involved in the complaint of record. We strive for complete satisfaction to all our customers and understand the importance of referral and repeat business to be...

essential to future business at the dealership.
   We have contacted the complainant and have set up an appointment to verify her issues and correct them.
    Sincerely [redacted]