I am writing to you in response to complaint ID [redacted] Bill Kay Ford would like to apologize for any inconvenience to any party involved in the complaint of recordWe strive for complete satisfaction to all our customers and understand the importance of referral and repeat business to be essential to future business at the dealership We have contacted the complainant and have set up an appointment to verify her issues and correct them Sincerely [redacted] ***
Complaint: [redacted] I am rejecting this response because: First, the salesman is not being truthful about "inspecting the car several times". He sat in the car with me for 5 minutes and tried to explain how everything works. I never was given a delivery report or inspection sheet to sign. This was all done in a dark parking lot as well. Second, this is the first I'm hearing about anything being submitted to Ford and being rejected from them. Nothing was ever said by Ramiro that anything had to be submitted anywhere. Somehow the story is growing. Sincerely, Daniel [redacted]
The customer brought in the vehicle with several issuesThe advisor ordered the headliner and rear bumper coverPrior to installing the parts Ford required us to send images of the rear bumperAfter Ford inspected the pictures stated that this was due to an impact on the rear bumper and they denied the repairThe salesman that delivered the car stated the customer had inspected the car several times prior to delivery and the issue had to be done some time after the car was deliveredIts unfortunate the advisor didn't send pictures to Ford to get approval prior to ordering the parts and we could of advised the customer prior to his appointment and avoid this situationUnfortunately we cant get this repair covered under the factory warranty and the customer will need to go thru his insurance companyI did offer the customer a loaner car and get him the repairs performed at an employee discounted rate The customer told Our customer relations person he would take us up on the offer if we could fix the car for his $deductible .She told him we are unable to as the part alone costs more that thatThe whole situation is very unfortunate and I feel bad but I'm unable to repair for $and satisfy our customerIf you need any further information please e-mail or call me at 708-***-***
I am writing to you in response to complaint ID [redacted] Bill Kay Ford would like to apologize for any inconvenience to any party involved in the complaint of recordWe strive for complete satisfaction to all our customers and understand the importance of referral and repeat business to be essential to future business at the dealership We have contacted the complainant and have set up an appointment to verify her issues and correct them Sincerely [redacted] ***
Complaint: [redacted] I am rejecting this response because: First, the salesman is not being truthful about "inspecting the car several times". He sat in the car with me for 5 minutes and tried to explain how everything works. I never was given a delivery report or inspection sheet to sign. This was all done in a dark parking lot as well. Second, this is the first I'm hearing about anything being submitted to Ford and being rejected from them. Nothing was ever said by Ramiro that anything had to be submitted anywhere. Somehow the story is growing. Sincerely, Daniel [redacted]
The customer brought in the vehicle with several issuesThe advisor ordered the headliner and rear bumper coverPrior to installing the parts Ford required us to send images of the rear bumperAfter Ford inspected the pictures stated that this was due to an impact on the rear bumper and they denied the repairThe salesman that delivered the car stated the customer had inspected the car several times prior to delivery and the issue had to be done some time after the car was deliveredIts unfortunate the advisor didn't send pictures to Ford to get approval prior to ordering the parts and we could of advised the customer prior to his appointment and avoid this situationUnfortunately we cant get this repair covered under the factory warranty and the customer will need to go thru his insurance companyI did offer the customer a loaner car and get him the repairs performed at an employee discounted rate The customer told Our customer relations person he would take us up on the offer if we could fix the car for his $deductible .She told him we are unable to as the part alone costs more that thatThe whole situation is very unfortunate and I feel bad but I'm unable to repair for $and satisfy our customerIf you need any further information please e-mail or call me at 708-***-***