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Bill Kolb Jr. Subaru

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Review: An extended warranty was bought on October **,2008 to a brand new forester at [redacted].Suburu in orangeburg in rockland city. the dealership's financial department offered an extended warranty and served as an agent for signet warranty company located in california.the warranty states that if the customer does not use the warranty within 6 years of the contract a full payment will be returned to the customer. 6 years and 60,000 miles were reached and we went to [redacted].suburu dealership to submit a claim for return of the amount paid in october of 2008. This was denied due to the fact that Signet warranty company went bankrupt in 2010. The return of our money was denied by the dealership stating that we made a contract with Signet and not with Suburu. My complaint rests on the utter fact that this information was not told to me and my husband in 2010. A visit to claim the funds on or around August 2014 was not successful because a [redacted] of the financial department told us we did not reach the end of 6 year contract. This was clearly an evasive maneuver to delay us from knowing that Signet declared bankruptcy in the year 2010 and no return of money will be honored. The financial department head, [redacted], was rude,disrespectful when we needed help, furthermore did not return our phone calls nor did he call us back on the previous Friday which he stated he will give us a call to give us an update on the claim he said he will submit, and should have told us that the warranty company was out of business in the year 2010. My complaint is that [redacted]. suburu served as an agent in the offer of Signet warranty service to us and is equally if not more responsible for the promise to return the purchase price at the specific expiration of the warranty and mileage reached. This dealership was evasive and fraudulent serving as an agent of Signet warranty service located in California.Desired Settlement: THE AMOUNT OF THE PURCHASE PRICE FOR THE WARRANTY IN THE AMOUNT OF $1,895.00

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Description: AUTO DEALERS-NEW CARS

Address: 252 Rt. 303, Orangeburg, New York, United States, 10962

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www.bkcars.com

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