The customer acknowledged 3 times that this purchase was strictly 100% AS-IS. I have sent you copies for your records.Our reputation should not be adversely effected unless a customer feels mislead or confused into thinking he had warranty coverage, when he didn't. This was not the case. In simple...
language we explained what "As-IS" means and the potential risks involved. We did offer an extended warranty, which may have covered this repair, and he refused it.Claims of dishonesty against us are not warranted or appreciated.While we have made goodwill repair adjustments to customers in the past, we would not be willing in this instance due to the customer having such a poor opinion of us and the way we do business.Our 18 years in business have been successful due to the high degree of professionalism & integrity, and while every used car is far from perfect, we feel we provide tremendous value to our customers more often than not.Regards,Bill L[redacted]
The customer acknowledged 3 times that this purchase was strictly 100% AS-IS. I have sent you copies for your records.Our reputation should not be adversely effected unless a customer feels mislead or confused into thinking he had warranty coverage, when he didn't. This was not the case. In simple...
language we explained what "As-IS" means and the potential risks involved. We did offer an extended warranty, which may have covered this repair, and he refused it.Claims of dishonesty against us are not warranted or appreciated.While we have made goodwill repair adjustments to customers in the past, we would not be willing in this instance due to the customer having such a poor opinion of us and the way we do business.Our 18 years in business have been successful due to the high degree of professionalism & integrity, and while every used car is far from perfect, we feel we provide tremendous value to our customers more often than not.Regards,Bill L[redacted]