Bill Levkoff Inc

The business has responded Please see below:
This dispute appears to be between the store & the consumerAs a mfgcowe are not involved with fit or spec decided by them at
time of order, nor are we aware of any such dispute that has taken place as a resultAs a further point of information our co.'s product line is represented separately by a coin Canada

The business has responded Please see below:
The response to this was faxed in on 3/*/Here is a copy of what was sent: To Whom it May Concern: The dresses in
question were ordered by *** *** *** *** in Nov and delivery date of early Feb was quoted at that timeUnfortunately, a labor dispute affecting all import shipments to the west coast port of entry was underway at that timeThis was a well publicized event (TV Radio Newspapers, internet) that caused some deliveries to be delayed beyond our controlThe customer's order was shipped later in the month of Feb via upgraded "overnight shipping" at our expenseYours truly, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Our Canadian representatives reported that all steps were taken to satisfy this customer, who based upon that information is entitled to nothing further-- Refer to previous documentation submitted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This complaint has not been settled.  The dresses received and deemed to be size 12 do not fit.  Other size 12 in your Levkoff lines fit perfectly.  The dresses being passed off as size 12 are definitely NOT that size.  Also, one of the dresses had a ruined zipper and the lining is sewn in crooked.  The dress is twisted, thus not allowing the dress to zip up.  Even with work by an experienced seamstress, this dress is un-usable.  We have had to purchase 2 completely different dresses--size 12 in a different Levkoff style. (only stayed with your line because the wedding party has 4 ladies and we had to at least be a bit coordinated, even if they don't match.)You and your representative can argue about whose fault it is all you want.  The bottom line is, we ordered dresses, two don't fit; your representative refused to help and Bill Levkoff did not supply dresses that could be worn as represented by the samples and by your stores.You are both responsible, and finger pointing at each other is not going to get my bridesmaids dresses that fit.The only resolution is to reimburse us for the extra costs incurred to outfit these ladies.Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Once your representative store and your distribution store in Canada resolve this complaint, this issue could be considered closed.  As the manufacturer, the quality and size discrepancy should be of interest to you and resolving it is important.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business has responded.  Please see below:
[redacted] provides a size chart to each of our authorized retailers. This chart represents our standard for fit that best suits any...

bridesmaid choosing one of our designs. Other manufacturers including those that offer wedding gowns may have their own chart which may vary from ours. Pricing of each dress is clearly noted by us to each retailer and it stands to reason that a size 18 gown will use more material than one of a smaller size, thus the surcharge or "upcharge." We also have a standard length that covers the height of most bridesmaids without added cost. Those that are beyond that standard and require extra length will need to pay an additional surcharge since again added material is needed. Most manufacturers in the bridal industry charge these extra fees and customers are made aware of them by retailers prior to placing their orders. This consumer is asking for a refund that she is not entitled to since her retailer would have advised her of these fees prior to ordering. We have been in business for 68 years and pride ourselves on our reputation. These additional fees are not new and have been in place for more than 20 years.

Review: I am getting married on 3/**/15 and ordered my bridesmaid dresses from this company back in November! We still do not have the dresses and no one, I mean no one can tell us where the dresses currently are, or when we will receive them. The promised date of first week in February has since passe . This is the single most important day in my life and every single one of the 4 dresses need to be altered once received. My wedding day is in just a few weeks and this company cannot tell us anything about the whereabouts of our dresses? This is completely unacceptable!!! Not to mention they told the bridal store we ordered from they will only send two day shipping once they have the dresses. These dresses needed to be sent now and overnighted!!!Desired Settlement: We want our dresses sent out immediately. They took 3 months to begin with so with the wedding a few weeks away and them telling us to wait, what will we even do now should these dresses never come? My bridesmaids deserve some reimbursemebt since these were not delivered timel . The cost of expedited alterations and/or possible replacement dresses will be very expensive. Not to mention the stress its caused all of us.

Business

Response:

The business has responded. Please see below:The response to this was faxed in on 3/*/15. Here is a copy of what was sent: To Whom it May Concern: The 4 dresses in question were ordered by [redacted] in Nov and delivery date of early Feb was quoted at that time. Unfortunately, a labor dispute affecting all import shipments to the west coast port of entry was underway at that time. This was a well publicized event (TV Radio Newspapers, internet) that caused some deliveries to be delayed beyond our control. The customer's order was shipped later in the month of Feb via upgraded "overnight shipping" at our expense. Yours truly, [redacted]

Review: We ordered four Bill Levkoff #675 dresses from your representative in [redacted], "[redacted]". Two of the dresses do not fit. We have been in 4 times to "[redacted]" asking for help to resolve this. Each time we were blamed for the situation, being told we signed off on the sizes, there is nothing they can do. The wedding is August * and we were informed that they could not get replacement dresses and "[redacted] refused to help. (I can provide more information on how two of the girls asked to be measured and the staff stated that they do not measure bridesmaids, but that is only partly relevant here. It does, however, reflect on the poor service your representative provides.)

We began sourcing a different place to buy new dresses, believing that the problem was the size we ordered. Interesting fact, the girls ordered size 12--and the size 12 they tried on in the store before ordering and just a week ago either fit or was too big.

(1) We took the dresses to our seamstress to see what she could do. She looked at one dress and found that the lining is stitched up on one side and the zipper has a section of damaged teeth, thus it doesn't work properly. We had already been in to "[redacted]" to have them help us with why the dress zipper wasn't doing up. These two flaws should have been discovered on the “inspection” that the Owner emphatically claims she did before we picked the dresses up AND/OR at the time when her staff looked at this dress for a second time.

Yesterday, I went in asking them to look at the dress for a third time so they could see the damaged zipper and the lining. The Owner refused to take it out of the bag saying she inspected it and did not have to. She stood there and claimed here is nothing wrong with the dress and she did not need to help us. Alterations on this dress will be at least $165.

(2) The second size 12 dress was also tried on with our seamstress. She measured it and found that it actually is a size 8. Thus the reason it is not fitting the second girl.

I took this one to “[redacted]” yesterday as well and asked them to measure it or at least look at it compared to the other size 12 dress. Once again, the Owner stood stone faced and refused to even take the dress out of the bag and look at it. I took both dresses out, compared them in front of her, showing at least an inch difference. She again coldly stated that there was nothing she could do, declaring that we signed off on the size and they did not have to and would not help us. We could surrender the dresses and get back 50% of our purchase price. The result being no dresses and lost money.

We went to your other representative in [redacted], [redacted] ~ [redacted] and they were amazing. They measured the dress and also confirmed that it actually matches the size 8-10 sizing on the Levkoff size chart, definitely does not match the size 12. They did not have a #675 dress in stock but did have a #774 navy in size 12. This dress fit the bridesmaid perfectly.

Because your representative store “[redacted]” offered no solutions to replace the dresses, we felt that the only thing we could do was to buy this dress. Now we are out money for two dresses plus major cost at the seamstress to add a front strap to this dress as well as fix the other dress.Desired Settlement: Our first choice was to have both dresses re-sent in the proper size 12 and with a working zipper. Because “[redacted]” would not deal with this on June ** when it was first brought to their attention, and they refused to consider replacement dresses, we have been forced to book the first dress for major alterations and buy another dress to replace the second. This has cost an additional $220 for alterations and $286 for the purchase of the second dress. I am asking for a refund of $500 from you as the designer and supplier of these dresses. If “[redacted]” agrees to fully refund the money for dress #2 plus $220 for alterations costs, I would still lose money on the different purchase prices of the two dresses but would consider this matter closed.

Thank you for your attention to this matter and for ensuring that "[redacted]" honors the Statutory Warranty afforded to consumers in [redacted].

Business

Response:

The business has responded. Please see below:This dispute appears to be between the store & the consumer. As a mfg. co. we are not involved with fit or spec decided by them at time of order, nor are we aware of any such dispute that has taken place as a result. As a further point of information our co.'s product line is represented separately by a co. in Canada

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This complaint has not been settled. The dresses received and deemed to be size 12 do not fit. Other size 12 in your Levkoff lines fit perfectly. The dresses being passed off as size 12 are definitely NOT that size. Also, one of the dresses had a ruined zipper and the lining is sewn in crooked. The dress is twisted, thus not allowing the dress to zip up. Even with work by an experienced seamstress, this dress is un-usable. We have had to purchase 2 completely different dresses--size 12 in a different Levkoff style. (only stayed with your line because the wedding party has 4 ladies and we had to at least be a bit coordinated, even if they don't match.)You and your representative can argue about whose fault it is all you want. The bottom line is, we ordered dresses, two don't fit; your representative refused to help and Bill Levkoff did not supply dresses that could be worn as represented by the samples and by your stores.You are both responsible, and finger pointing at each other is not going to get my bridesmaids dresses that fit.The only resolution is to reimburse us for the extra costs incurred to outfit these ladies.Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Once your representative store and your distribution store in Canada resolve this complaint, this issue could be considered closed. As the manufacturer, the quality and size discrepancy should be of interest to you and resolving it is important.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our Canadian representatives reported that all steps were taken to satisfy this customer, who based upon that information is entitled to nothing further-- Refer to previous documentation submitted

Review: I ordered and paid for 6 Bill Levkoff bridesmaids dresses on November *, 2014 for a wedding April **, 2015. The dresses were ordered on-line through House of Brides, with an estimated ship date from the designer of the end of February. Since the beginning of March I have been calling House of Brides several times a week asking about the status of the dresses. Each time they have assured me that their representative is talking with a Bill Levkoff representative to expedite the shipment. For the past 2 weeks I have been told multiple times by HoB that the Bill Levkoff representative has assured them that the dresses are finished, but have yet to be shipped. With a wedding date of April ** and still no dresses, I am panicking. This is House of Brides order #[redacted]. Please, please help us get these dresses shipped immediately. Thanks so much for any help you can give!Desired Settlement: Please ship dresses immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a dress though a bridal salon in LA and needed to make adjustments to the dress, for which I payed $280, including costs to expedite the service. The salon was not able to successfully ask for a size change from the manufacturer, and when I called the manager, [redacted], he ignored my calls and messages. Before I was able to verbalize my request, he raised his voice and rudely claimed that he couldn't help regardless of what I was asking for. He was extremely rude and condescending. For the amount of money that I am paying to get this dress, I should be receiving better customer service (at least to hear out my request), especially from someone in a managerial position.Desired Settlement: Resize the dress and apologize for unacceptable customer service

Consumer

Response:

[redacted]:

At this time, I have not been contacted by Bill Levkoff Inc regarding complaint ID [redacted].

Sincerely,

Review: This dressmaker sells the dress for one price, however, sizes their dresses extremely small and upcharges for a normal size. For instance, I purchased my wedding dress recently in a size 12 from a different designer. I am now a bridesmaid in a different wedding and I have to purchase a [redacted] dress in size 18! I was also informed anything above a 16 has to pay extra so I had to pay more for my dress. Then I am 5'8" and was told the dress may not be long enough and would need to purchase extra length. I do not think 5'8" is tall enough for the dress company to not produce their standard dress long enough for. I am very disappointed in the company's price gouging by allowing consumers to believe they are purchasing a dress for one price and then increasing the price by over $50 for a "large" and longer dress.Desired Settlement: I wish for the upcharge for dress size to be refunded.

Business

Response:

The business has responded. Please see below:[redacted] provides a size chart to each of our authorized retailers. This chart represents our standard for fit that best suits any bridesmaid choosing one of our designs. Other manufacturers including those that offer wedding gowns may have their own chart which may vary from ours. Pricing of each dress is clearly noted by us to each retailer and it stands to reason that a size 18 gown will use more material than one of a smaller size, thus the surcharge or "upcharge." We also have a standard length that covers the height of most bridesmaids without added cost. Those that are beyond that standard and require extra length will need to pay an additional surcharge since again added material is needed. Most manufacturers in the bridal industry charge these extra fees and customers are made aware of them by retailers prior to placing their orders. This consumer is asking for a refund that she is not entitled to since her retailer would have advised her of these fees prior to ordering. We have been in business for 68 years and pride ourselves on our reputation. These additional fees are not new and have been in place for more than 20 years.