Bill McBride Chevrolet Subaru

I am currently investigating the sales process on the vehicle in questionThe customer is partially correct, in that the vehicle was involved in accidents, but it was versus as claimedThe first was a guardrail, the second with an animal, and the third with another vehicleI will need to spend more time with the individuals involved to determine the truthful flow of informationThis research will take a few daysAnd if possible, I would like the customer's permission to contact them directly, to resolve their issues

Initial Business Response / [redacted] (1000, 6, 2015/12/17) */ ***: original total $minus items in substandard condition that we could not buyAnd items we we bought at a discounted priceAmount paid through paypal was $ ***: the entire shimeet was returned to customer to her address Puerto Rico on Decemeber 7th at 4:pm USPS tracking number is [redacted] This completes the transaction Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want the items of order [redacted] returned that were not paid fori never received a detailed description of which articles were paid for and which were in "substandard condition"only the items for order [redacted] were returned but not those of order *** Final Consumer Response / [redacted] (3000, 25, 2016/02/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only package I received in dec was of order [redacted] for four dvds that sent free of charge of four dvds sentEarlier in oct 2015, I sent a package of dvds, order # [redacted] of which only were paid and were not returned or paidi am requested that those five dvds be returned free of charge to me, since I paid for shipping charges to send that package for a quote that had pricing errors as indicated by company mx Final Business Response / [redacted] (4000, 27, 2016/02/19) */ The product we were not able to purchase was returned to the customerthe tracking number is [redacted] via USPS mail

The [redacted] 's were reimbursed $for a cancelled warranty which represented 61% expiration of the warrantyWe acknowledge an error, that the 61% was for the unused portion of the warrantyA check for the balance of $was mailed to the customer 6/24/2016, for a total reimbursement of $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The Dealership actually paid off my van and got me into a better carI'm not sure who responded to this complaint but they DID accept/ took responsibility to buy back the van and I have a better warranty and am financed through Community bankThis response sounds like the folks who used to work at McBride's not the nice folks who helped me on 7/17/ Regards, [redacted]

Re: *** ***Revdex.com Upstate New York complaint #***Chevrolet EquinoxCosigner-*** *** ***We contacted the customer and asked her to come to the dealership for a meeting to discuss her issuesI assured her that we would help her in any way that we couldShe mentioned that
her transmission was slipping and most notably she had a recurrent problem with the vehicle not wanting to startTo complicate the issue she described the starting problem in several completely different waysAs a note she had not been to the dealership for service for several months and she had purchased an extended warranty (S-Guard/ Santander Bank) at the time of deliveryShe agreed to come to the dealership and my service manager (Casey C***), my shop manager/dispatcher (Dale N***) and myself met with her to discussWe agreed to take the vehicle into service for 4-days in order to attempt to diag***e and offer resolutionsIn the meantime we provided a brand new Chevrolet Courtesy Transportation vehicle, free of charge, for her to use during this time in serviceUpon entry to our GM Service Center, we find that the customer has driven almost 30,miles in the last months with this vehicleDespite dozens of attempts over several days, we were unable to recreate the starting problemThe transmission was low on fluid, so we added quarts of fluid and the transmission now operates correctlyThe front wheel bearings are also squeaky and we have been working with the warranty company to determine if this repair would be a covered benefit.Finally, we asked our Used Card Manager to appraise the vehicleWe found that the vehicle has an ACV of around $to $We attempted to structure a new deal to finance a different vehicle; however, the customer’s credit history and negative equity deny her the ability to finance another vehicleI am comfortable that our dealership has exceeded our responsibility with respect to M(s) ***’s issuesUnfortunately, the customer remains unhappy with the Equinox despite our efforts and expense Please feel free to contact my office at ###-###-#### should you require further information regarding this complaint.Thank you;EdEdward JE*** MS RPh CMPEChief Financial OfficerMcBride Auto Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not ask for the warrantyI had a lienholders copy without anyone's signature on itWe were rushed through this processI have never been so dissatisfied with a customer in my entire lifeI've paid for in payments than this vehicle is even appraised forI'm tired of putting money into a vehicle that's not worth itMy toddler is also riding in this unsafe vehicleThe starting issue has given me the problem twice with my toddler in the vehicle both timesI feel like I should throw cash out of the Window at the rate I am going with this vehicleEvery time I've contacted them, I've received nothing but terrible serviceI'm not the only customer that they have done this toBut, I don't deserve itMy credit may not be the best, but I'm trying to fix itPlease help me in regards to this matterI will not let them win.
Regards,
*** ***

Initial Business Response /* (1000, 8, 2015/10/22) */
Sent an email to Mr*** in order to solve this problemWill send a check for $to him tomorrow, October 23,
Below is a copy of email sent to Mr*** on October 22, 2015:
Received your complaint to the RevDex.com and was surprised that I could not find any email that you sent to us about this complaintAnyway, since Mycke (the person that processed your sell order) will not be back till the 25th of October, we will go ahead and take care of this problemAccording to your letter to Revdex.com that you were not paid for $I will mail you that check tomorrow since Mycke is not here to verify what happened to the items you mentioned that you were paid for
We appreciate your business in the past but regret to tell you that Media Exchange will no longer want to buy from you or any of your associates
Thank you,
Lydia
Initial Consumer Rebuttal /* (2000, 15, 2015/11/09) */
Money owed was finally paid just as the Revdex.com resolution date approachedCompany's agent sent a ridiculous e-mail about the situation, only to then realize that I was correct and she did apologize and was polite from then on
Fraud is clearly a way of doing business for this company, based on comments on a wide variety of Internet forumsI will not be dealing with them ever again

McBride Automotive Group understands and acknowledges the customer's concernsOur Service Team is equally frustrated in attempting to diag***e and recreate the starting issues, despite dozens of attemptsThe transmission issues have been resolvedThe customer has driven almost 30,miles in a relatively short period of time, so the vehicle's depreciation is outside of our controlUnfortunately, the condition of the vehicle is consistent with that of higher mileage pre-owned vehiclesFor this reason we encourage customers to consider extended warranty protectionIn this case, the customer's signature on multiple forms acknowledges their understanding of their purchaseWe have worked diligently in an effort to assist the customer, including providing a new vehicle for the family to drive, free of charge, for one week while the car was in for serviceWe are happy to continue to work with the customer and the warranty company in an attempt to have additional repairs completed, with limited customer expenseIf the starting issue can be recreated, we are happy to attempt to resolve this issue as well. Finally, we are also be willing to trade the customer out of this vehicle, however; we would only be able to offer the customer a travalue based on accepted appraisal service guidelines and databasesThe ACV of the customer's trawould be calculated with complete transparency!Please feel free to contact my office should you require additional information regarding this customerThank you
Edward JE*** MS RPh CMPE
Chief Financial Officer
McBride Automotive Group

This shipment was returned to the customer. We are not able to buy these items.
Here is the tracking number:
[redacted]

Initial Business Response /* (1000, 6, 2015/12/17) */
[redacted]: original total $73.30 minus 5 items in substandard condition that we could not buy. And 2 items we we bought at a discounted price. Amount paid through paypal was $56.28
[redacted]: the entire shimeet was returned to customer to her address...

Puerto Rico on Decemeber 7th 2015 at 4:08 pm USPS tracking number is [redacted]
This completes the transaction.
Initial Consumer Rebuttal /* (3000, 8, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want the items of order [redacted] returned that were not paid for. I never received a detailed description of which articles were paid for and which were in "substandard condition". only the items for order [redacted] were returned but not those of order [redacted].
Final Consumer Response /* (3000, 25, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only package I received in dec was of order [redacted] for four dvds that sent free of charge of four dvds sent. Earlier in oct 2015, I sent a package of 12 dvds, order # [redacted] of which only 7 were paid and 5 were not returned or paid. I am requested that those five dvds be returned free of charge to me, since I paid for shipping charges to send that package for a quote that had pricing errors as indicated by company mx123.
Final Business Response /* (4000, 27, 2016/02/19) */
The product we were not able to purchase was returned to the customer. the tracking number is [redacted] via USPS mail.

First and foremost the van is 12 years old with over 175,000 miles. At the time of sale the van met all NY State safety standards and was inspected for any mechanical defects. Also, at the time of sale a warranty was provided and therefore has to go through certain warranty protocols with the...

warranty company before a repair is authorized. It is unfortunate the consumer is without a vehicle while going through this process; however, the consumer has been driving the Vehicle for over a year and should expect there would be some mechanical and maintenance issues during the life a the van that will require repairs. Our company does not agree with the buyback terms of the consumer and considers this issue closed.

The [redacted]'s were reimbursed $778 for a cancelled warranty which represented 61% expiration of the warranty. We acknowledge an error, that the 61% was for the unused portion of the warranty. A check for the balance of $337.45 was mailed to the customer 6/24/2016, for a total reimbursement of $1125.45.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The Dealership actually paid off my van and got me into a better car. I'm not sure who responded to this complaint but they DID accept/ took responsibility to buy back the van and I have a better warranty and am financed through Community bank. This response sounds like the folks who used to work at McBride's not the nice folks who helped me on 7/17/2015.
Regards,
[redacted]

The situation was researched in depth, and it was determined that an error was made when the warranty contract was submitted to Subaru. It appears that the customer is due a cancellation refund of $778.00....... The customers were contacted and informed that a reimbursement check will be available...

on Thursday of this week, when Subaru of America corrects the application. Customer is happy with outcome.

I am currently investigating the sales process on the vehicle in question. The customer is partially correct, in that the vehicle was involved in accidents, but it was 3 versus 4 as claimed. The first was a guardrail, the second with an animal, and the third with another vehicle. I will need to...

spend more time with the individuals involved to determine the truthful flow of information. This research will take a few days.... And if possible, I would like the customer's permission to contact them directly, to resolve their issues.

Revdex.com:Thank you very much for looking into to this.  Finally with constant persistancy on our part we were able to get a check for the amount they stated however, Ed in the Chevy department said we are entitled to 68% of the $1,845 which would equal $1,100 and we received 778. So again misinformation was given to us and we will never proceed with or recommend this company. Thank you very much Revdex.com! I appreciate when employers take their customers seriously. Thank you. [redacted]
I have reviewed the response made by the business in reference to complaint ID 11511396, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]