Bill Page Honda

I had emailed the sale person at Bill Page Honda in Falls Curch, VAThe sales person Wali? H [redacted] responded me back with a nasty email calling me stupid and other wordsI cannot beleive how Bill Page hire such sales staff to sell their carsI forward the email to management of Bill Page Honda Brian RKanyanHe never response back and seems to ignore customer's complaintsI guess they all work togetherThese staffs are very unprofessional including managementI have never encountered this kind of treatment anywhere except with this individualI'm glad that I bought my new car elsewhereFor sure I will never step foot in this dealerDon't waste your time buying your next car here

I have spoken with *** *** and discussed her experience at the dealership. I let her know that all of her tag documents have been submitted to WV and we are waiting on the permanent tags. I will call her this week to give her a status update. If you have any further
questions please feel free to contact me.
Brian K***

*** *** purchased a Honda CRV (after switching from the Honda Fit) and traded in a *** *** My Used Car Manager did believe the *** was unsafe and immediately sent the vehicle to the auction. We did not resell her car to the public. The car was sold at
the auction. I don't know what *** *** would like us to do as we have already exchanged car for her but I am more than willing to discuss it with her.Respectfully,
Brian K***
***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I  can honesty say this was the worst oil change and multi change I have ever experienced with a Honda dealership. I had to bring my car back to them (twice) in order for a multi point check to be done like the other Honda dealerships. They never told me that my horn wasn't working along with oil were my spark plugs located. I had two auto  technicians  to tell me to take it back to them because Honda made things worst concerning repairs on my car. One of them just changed spark plugs and he said there was never oil in with the spark plugs.  In order to tell me that a bolt is loose near or at front tire they had to loosen or take off something.  Both of  those auto technicians know my vehicle.  Regards,
[redacted]

Mr. Dennis,
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I truly do apologize if this was the treatment [redacted] received from my staff.  I have follow up and verified that a check was sent to [redacted] on July 9, 2014 for $2400.00.  That check has been cashed.  I have also left a message for [redacted] to call me at her convenience
 
Respectfully,
 
Brian *. K[redacted]
 
BILL PAGE HONDA
6715 Arlington Blvd
Falls Church, VA 22042
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From: Tom L[redacted] [mailto:[redacted]@billpagehonda.com] Sent: Tuesday, June 16, 2015 9:39 AMTo: [redacted]@billpagehonda.comSubject: Fw: case #[redacted]   From: Tom L[redacted]Sent: Tuesday, June 02, 2015 2:52 PMTo: [email protected]: case...

#[redacted] This is in response to a complaint filed against Bill Page Honda case # is [redacted] came in to our dealership for the first time on 4-18-2015 for an oil change she then called us back and informed us that she her horn has stopped working, she said it was working sometimes and now has stopped working completely. I told her I would diagnose it for her at no charge she brought the car back and we gave her an estimate for repairs.She called back a few days later and told us there was oil in her spark plugs and it was our fault I informed her that is caused by a leaking valve cover gasket and we did not cause that by simply changing her oil. She then called back when her car broke down to do other complications. I informed her that we were not not responsible for the part that failed it had nothing to do with the oil change. I offered to tow her car in and I would look at it and give her an estimate for repairs she refused she said she was not going to pay for anything and I informed her that we were not going to pay for repairs either. I have have spoken to her multiple times many times being yelled at and threaten with law suits. I told her then that we do not want to work on her car because of fear of being accused of other failures that might occur. Her car has 354317 miles on it and the year is a 1995. All we did was change her oil and and now she is trying to hold us liable for her needed repairs. If you have any further questions you call me directly. Sincerly Tom L[redacted]Service DirectorBill Page Honda###-###-####

I had emailed the sale person at Bill Page Honda in Falls Curch, VA. The sales person Wali? H[redacted] responded me back with a nasty email calling me stupid and other words. I cannot beleive how Bill Page hire such sales staff to sell their cars. I forward the email to management of Bill Page Honda Brian R. Kanyan. He never response back and seems to ignore customer's complaints. I guess they all work together. These staffs are very unprofessional including management. I have never encountered this kind of treatment anywhere except with this individual. I'm glad that I bought my new car elsewhere. For sure I will never step foot in this dealer. Don't waste your time buying your next car here.

Review: Company has not honored my requests to have my name and address removed from their mail solicitations.Desired Settlement: I do not wish to receive any of your flyers in the mail. Thank you.

Business

Response:

[redacted]Jul 26 (3 days ago)to me[redacted], I have searched our data base and find no record of flyers being sent from Bill Page Honda to [redacted]. I will contact [redacted] to make sure they are not mailing to the customer on our behalf. I apologize for any inconvenience this has caused. [redacted]

Consumer

Response:

This is an acceptable response if [redacted] follows through.

Regards,

Review: I purchased a 2012 [redacted] in January of 2013 from Bill Page Honda in Falls Church, VA. In May 2014 I traded the car to [redacted], VA for a new car. With my 2012 [redacted] purchase from Bill Page there were 3 service policies that were purchased with the used car - GAP, Roadside Service, and an initial Service policy. [redacted] advised that these policies needed to be cancelled and the money left on said policies could be used as a down payment towards my new car. I called Bill Page on May 21, 2014 along with the finance manager at [redacted] and we talked to a finance manager at Bill Page advising what was needed to be done and if we could expedite this process. He advised that they could cut a check same day, thus would give me the funds for the down payment at [redacted] for the new vehicle. I specifically asked the representative if there was any paperwork that I needed to fill out, and he advised that he would take care of it. I called back May 27, 2012 and spoke to a manager at Bill Page advising the previous conversation with the finance manager and the manager advised that they needed to have copies of the policies and odometer reading and bill of sale. This information was not provided initially to which I drove to Bill Page and provided them copies of all requested documents and again asked if there was anything that I needed to fill out. They advised "no" and that they would take care of the paperwork on their end. I followed up with Oscar (finance rep) at Bill Page on May 30th and he advised there needed to be a cancellation form filled out. He emailed me the form and I sent it back, he then advised they needed a $0 for [redacted] (my loan holder) before they could process any of the paperwork. This again was information that was never provided up front.

I followed up with [redacted] over the next 3 weeks for the PIF (paid in full) letter and finally received the PIF letter via email on June 23, 2014. I immediately emailed the forms to Bill Page and requested confirmation of receipt, and if there was any other documentation required to expedite this process since I had a car payment coming due on July 5th. I never received an email back, therefore I emailed the documents now 4 times and I received a call today July 3, 2014 - but no message. This afternoon at 5:22PM Oscar called me and advised he was following up in regards to any questions I may have. I asked him if he received the documents for processing and he advised that he didn't. So I asked him how he knew to call me? Did he have a follow up note to call me back? He advised no and that his supervisor asked him to call me. I then requested to speak to his supervisor. Emron (spelling?) came on the phone with Oscar and advised that he DID in fact receive my emails and that he tried to call me twice today. To which I only had one missed call from Bill Page and no voicemail. I asked him if they had everything they needed and he said he couldn't open a file, to which I said he could've advised that information on the phone. I advised that I would send it back to them once off the phone since I didn't have the option of emailing while on my cell phone. Emron continued to be aggressive and advised that they'll get to my request when they have time. I advised that since day 1 I have been given the wrong information and that I need this expedited ASAP and that since their business is customer service that they should try to work this out with me and provide the approx $2200 that is being refunded. Emron now advised instead of the day turn around time that it would take 6-8 weeks. To which I advised that is completely unacceptable. I also advised that this is greatly impacting my new loan and the payment without the funds is much higher. Emron kept talking over me and hung up. I can say that I have never been hung up on ever. And for a business such as Bill Page and the volume that they do, for a representative of their company to hang up on a customer is completely unacceptable. I immediately called back at 5:34pm and requested to speak with Bill Page Jr. The receptionist transferred me through and I explained the entire situation and that this is unacceptable and that I need this to be done and I need exact answers as to how long this is really going to take. He advised that he would need to talk with Emron and Oscar to get their side of the story. This response is not shocking because if this is his respose to me a former customer then there's where the problem is with the people below him. The estimated $2200 refund I'm requesting from the cancelled policies is nothing in comparison to the volume that Bill Page Honda does per month. Regardless I am a female and for them to bully me and treat me like I don't matter is extremely offensive and discriminatory. I have done everything in my power to follow up and make sure that these guys have all of the documentation that is required and I just get shoved out of the way. I want a formal appology and I want this to end.Desired Settlement: I am requesting the amount due to me from the cancellation of the GAP, Road, and Service policies estimated at $2200 immedately and a formal written apology from Bill Page Honda.

Business

Response:

Mr. Dennis,

I truly do apologize if this was the treatment [redacted] received from my staff. I have follow up and verified that a check was sent to [redacted] on July 9, 2014 for $2400.00. That check has been cashed. I have also left a message for [redacted] to call me at her convenience

Respectfully,

Brian *. K[redacted]

BILL PAGE HONDA

6715 Arlington Blvd

Falls Church, VA 22042

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