Our payment in April was due April 27, not the and it was paid on the Our second payment that was due may that they claimed we paid $147.63, we paid what our bill said which was $ And with regards to that why would I pay them $when the bill they mailed to us says amount due $Then when we received our June bill we called [redacted] with [redacted] and she explained everything to me but what she did tell me is that Melissa estep of bill P [redacted] did in fact charge us a day insurance fee in which [redacted] didn't understand why she had done thatShe told me that I would have to call into bill P [redacted] together it fixed, which I knew would be a lost cause Also when I talked to vicki she had found out that there was late fee that was not removed and she did remove that also But I am not willing to pay for that one day of insurance that Melissa charged us because we never canceled our policy this is all due to the mistake she made Regards, [redacted]
Do you guys have recordings of all of the telephone conversations? If so I think you should go listen to my conversation with [redacted] because she did In fact tell me that Melissa had charged me a one day insurance charge and she couldn't understand why she would do that I mean she couldn't even make no sense of it Not only that when we spoke to Melissa about about our second wrong bill she told us that we owed $for the home policy and that would need to be paid I told her until it showed up on my bill I was paying what was on my bill, but when my next bill came the amount owed was not$but over $60, why is that I hope you have recordings of all the telephone conversations because you will find out that was what I was toldI mean I already paid my bill but the fact that your workers can say something and then deny it is very unprofessional Regards, [redacted]
Our payment in April was due April 27, not the and it was paid on the Our second payment that was due may that they claimed we paid $147.63, we paid what our bill said which was $ And with regards to that why would I pay them $when the bill they mailed to us says amount due $Then when we received our June bill we called [redacted] with [redacted] and she explained everything to me but what she did tell me is that Melissa estep of bill P [redacted] did in fact charge us a day insurance fee in which [redacted] didn't understand why she had done thatShe told me that I would have to call into bill P [redacted] together it fixed, which I knew would be a lost cause Also when I talked to vicki she had found out that there was late fee that was not removed and she did remove that also But I am not willing to pay for that one day of insurance that Melissa charged us because we never canceled our policy this is all due to the mistake she made Regards, [redacted]
Do you guys have recordings of all of the telephone conversations? If so I think you should go listen to my conversation with [redacted] because she did In fact tell me that Melissa had charged me a one day insurance charge and she couldn't understand why she would do that I mean she couldn't even make no sense of it Not only that when we spoke to Melissa about about our second wrong bill she told us that we owed $for the home policy and that would need to be paid I told her until it showed up on my bill I was paying what was on my bill, but when my next bill came the amount owed was not$but over $60, why is that I hope you have recordings of all the telephone conversations because you will find out that was what I was toldI mean I already paid my bill but the fact that your workers can say something and then deny it is very unprofessional Regards, [redacted]