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Bill Pearce Motors

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Reviews Bill Pearce Motors

Bill Pearce Motors Reviews (6)

Purchased 2014 BMW X3 vehicle on 9/17/14. Many scratches and chips in paint, was told vehicle needed detailed and would be ok. After detail defects were still visible as well as stains in headliner, and grease leaking from grille. Has gone to body shop for quote, body shop stated part of vehicle would need to be painted, the rest would likely be repairable without paint but that they did not prefer to paint new vehicles as it is difficult to match manufacturer paint. After salesman [redacted] and manager [redacted] were both contacted from body shop, no one was available and did not hear from them in over a week. I contacted after A/C began having problems with pulsing air speeds and [redacted] wanted to set meeting with GM [redacted]. Met in person with [redacted] and [redacted] when I pursued returning vehicle for a different one due to the amount of problems. [redacted] stated I got a good deal and all BMWs have these kinds of scratches, especially dark colors. I stated a brand new vehicle should not have these to begin with. [redacted] spoke very condescendingly and said he had authorized the vehicle to be painted at body shop 2 weeks before, however body shop did not state that. No other options were given nor any compassion for concerns of this many issues with a brand new vehicle and beginning to feel uncomfortable for the future since it is leased and I will be charged for paint scratches and chips & stains at return of vehicle. After leaving I have not been contacted by dealership, complaint filed with BMW as well.Product_Or_Service: 2014 BMW X3Desired SettlementReplacement vehicle or full vehicle body shop repair, paint & detail outside & in. Loaner vehicle for duration and compensation for time spent on poorly delivered product.Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]The vehicle in question was detailed twice. The first time was a normal detail, the second was more in depth (3-4 hours). which was in response to [redacted]'s concerns. This occurred about a week+. There is a faint shadow in the paint on the lower driver side passenger door, very difficult to notice, and which can only be corrected through paint work. This is not a lease end issue at all. The chips on the hood were not there on delivery and not mentioned by the customer upon his inspection at delivery. Hood chips can occur at any time and were not there when the vehicle was delivered. [redacted] would have for sure noticed them. These are also not a lease end issue. As far as a headliner stain, that was also not noticed at delivery. The client had the windows tinted by an outside vendor and only after that did this stain appear. This is also not a lease end issue. Regarding the grease leaking from the grill, this will easily clean and is a result from the cosmoline applied to the engine compartment as a rust inhibitor during shipment, and will sometimes leak when the compartment heats up. We offered to clean that for [redacted]. The "scratches" mentioned are the light swirls on the chrome you get when wiped clean. There is nothing wrong with the chrome trim and I showed the client how all other cars are exactly the same with that same trim. This is not a lease end issue. There is a small fleck the size of a poppy seed by the roof on the "A pillar". [redacted] had trouble finding it, but eventually he did and I acknowledged that something is there. This is a small factory flaw that will require minor paint if it is to be corrected. This also is not a lease end issue. [redacted] made the comment to [redacted] and I that "I will never be happy with the repairs.." I mentioned to him if the repairs were perfect it sounds like you would never be happy...he said "your right, I don't want this car". We again offered to have the work done and provide alternate transportation, and [redacted] said that he was just going to contact his attorney. I can assure you that the mood of the conversation did change at that point, but I can also assure you that nothing at all was said that was inappropriate. [redacted] admitted to having buyers remorse to [redacted] and I and the Body shop manager, [redacted]. We cannot reverse the sale due to many issues, the least of which is [redacted]'s trade payoff balance. Many of the issues listed are exaggerated due to the fact of remorse and not the vehicle's condition. [redacted] can be assured that none of the issues mentioned in this complaint will be an issue at lease-end, and that this reply can be his guarantee of this. Of course any abnormal damage beyond the scope of what has been listed will be [redacted]'s responsibility. [redacted] does allow for normal wear and tear and this is outlined in [redacted]'s lease agreement.We have sincerely tried to correct and or have corrected the issues for [redacted]. It is hard to do when the real issue is not wanting the vehicle no matter what. There is not a remedy for that.Finally, in regards to not being contacted by this dealership, we would be happy to forward our phone records of contacts between us and [redacted]. Those contacts did cease once [redacted] said he was going to his attorney, on Sept.19, 2014.Thank you for the opportunity reply to this complaint.Respectfully,[redacted]GSMBill Pearce BMWP.S. Please note I will be out of town from 9/29 through 1/3 should any further documentation be required.

My vehicle was hit and was taken to Bill Pearce Collision center in Reno NV. It has been brought back to them for the third time because they keep causing new damage to the vehicle at the shop and returning it in worse condition than before. The general manager now wanted to argue for over twenty minutes on how it wasn't there fault and that he needed me to "Make a Deal" with him. This seems highly unprofessional, and I have given them three chances to correct he various issues. Every time the vehicle was returned it was dirty and there was no way to inspect the quality of the repair. I've been out of the use of my vehicle for almost three weeks now.Product_Or_Service: Insurance Repair Account_Number: [redacted]Desired SettlementI would like for my vehicle to be returned free of surface damage on the entire vehicle, and not feel like I have to compromise on making a "Deal" for the benefit of the poor craftsmanship of the repair. Business Response [redacted] brought his Vehicle to us in Sept of 2013 for a collision repair. We made and completed repairs in a week's time. In April of 2014 [redacted] brought the vehicle back with a paint issue. A paint/chemical reaction occurred and caused the paint to fail. We had to re paint a section of the vehicle. We completed the repair in a timely manner and returned the vehicle back to the customer. On May 6th [redacted] called and had a concern with over spray on the Vehicle. This is a week after he picked up the vehicle. He brought the vehicle to us for inspection on May 7th. We determined that it was not Automotive Paint over spray, but certainly something got onto the paint on the entire vehicle. We asked [redacted] that with the high winds lately and the last few weeks, was it possible that something did get onto the vehicles paint IE: Foreign matter, atmospheric fallout, aerosol can spray paint or some sort of gritty sticky matter? We really couldn't identify it! He stated that he parks under a car port both at home and at work and there is no way! We felt and explained to him that in our opinion that it was indeed possible and that we had seen this occur before in the past. We felt that we were not responsible but asked if he would be willing to maybe participate with us in getting the vehicle professionally hand clayed, cut and polished, and that we would participate in the cost as a good will gesture for having to return and all the inconvenience. He still felt it was our fault and was adamant that it occurred at our facility. On May 8th as a customer service goodwill, we sent the vehicle to be professionally detailed and had the foreign matter removed from the exterior of the vehicle at our expense. We delivered the vehicle on May 12th to [redacted] and in "our view" he was content and the issue has been resolved.

Complaint2014 [redacted] XC60 with 8,000 miles stopped starting. I had to get the car jumped. Took the vehicle to Bill Pearce [redacted] service three times for the same problem but it was not fixed. The vehicle almost prohibited me from completing my work. I had to use my 7 hours personal leave because of the times I could not get to work on time or to take the vehicle to Reno to be serviced. I was told each time that the issue was a software bug. The first two times the service manager did not properly document my issue so those times would not go towards the Lemon Law qualifications. My last time I took the vehicle there was new service manager [redacted]. He was very nice but I was completely upset and did not trust the [redacted] and did not want it. [redacted] reviewed the past records and the swore the software was not updated and the previous documentation did not support the lemon law. I purchased the [redacted] thinking it would be safe and reliable vehicle. The vehicle was $47,000+ and would not start all the time. I traded a good solid safe reliable 2009 [redacted] for the [redacted]. Because I must have a car that starts all the time I have traded the [redacted] in for a Toyota. I have lost over $18,000+ because of the problems with the [redacted]. On top of the [redacted] not starting, I would have to wait upto an hour for a tow truck to jump the [redacted]. Also, the driver side passenger seat belt broke, it would not rewind. This futher made me not trust the safty of the [redacted]. I had hoped the Dealership would have just given me a different vehicle or bought this defective one back without me having to take a loss and endure the procedure for declaring the [redacted] a lemon.Product_Or_Service: 2014 [redacted]Desired SettlementI want a refund of $6,000. I was given $14,000 for my Nissan and paid $1,500 cash to get the [redacted]. When I traded the [redacted] I owed $40,000 and the Toyota dealer gave me $35,000 for it. I owe $44,000+ on a $31,000 Toyota.Business Response Bill Pearce [redacted] honored the warranty on the vehicle at all times. [redacted] chose to trade the vehicle off at her own expense. Since she chose to trade the vehicle in to a another dealership any monetary loss she occurred during the negotiation period was of her own choosing and therefore Bill Pearce Motors is unable to reimburse her for this expense.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I felt I had no choice if I wanted a vehicle that would start each and every time I got into my vehicle. The vehicle was taken to the dealership with trust to have it fixed. This did not happen and the technicians where unable to fix the vehicle and had to contact the Manufacturer who did not provide them with a solution. If the vehicle was fixed at least by the second visit, I would still be driving and enjoying the [redacted]. I believe that vehicle is a lemon and I deserve some compensation. I should have never had a vehicle that pushed me to break down and cry when trying to get the issue fixed or to use so much of my annual leave from my job. Because I must have a vehicle that I can trust and rely on is the reason I choose the [redacted], but it did not live up to my expectations to start every time I got into the brand new vehicle. Having to wait to get a jump start was unacceptable because the vehicle was new. I deserve to be compensated for the lemon vehicle.Final Business Response The customers expectation that the vehicle was repaired by the second visit is understandable, however not a grounds for buy back in Nevada. [redacted] is certainly free to pursue any lemon law compensation directly through the manufacturer. The consumer number for [redacted] Cars North America is [redacted]. Bill Pearce [redacted] cannot process a lemon law request for the manufacturer.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I am not satisfied.

Put down on a deposit on a car that wasn't on their lot, and wouldn't be for 4-6 weeks. We changed our mind, They won't return our $2500 deposit .On May 18th, 2014, we were looking at cars, and Bill Pearce tried to talk us into a car that we didn't like. Instead, they said, put down a deposit, and we can get the car in desired color, etc in 4-6 weeks. We used [redacted] and put down $2500. A few days later, we changed our mind, and called them to cancel. The car obviously was not not on their lot yet, and they were unable to tell us the exact trim of the interior. They are refusing to return the $2500 to us. The sales rep was [redacted], and he told us a manager would call us back, and we have yet to hear from them. Very poor business. In the meantime, we drove 100 miles out of our way over to [redacted], ** to purchase a BMW and it was a complete different treatment we received. Bill Pearce rep should have returned the money and told us that they were sorry we changed our mind, but hopefully we will do business again. We will NEVER deal with Bill Pearce BMW again.Desired SettlementWe want our $2500 deposit credited back to [redacted]. We didn't get the car; it wasn't even on their lot. We didn't even see a picture of the car!!! They have no right to keep our deposit.Business Response On 05/18/2014, [redacted] special ordered a BMW 550xi. They signed a purchase order stating that the $2,500 required deposit was not refundable. We purchased this car on their behalf in good faith and had the car diverted to Reno. The car initially belonged to another dealer. The car was to arrive in 4-6 weeks. The car was on a transport vessel, and they purchased the car based on the online representation of the vehicle and their experience driving a like vehicle here at the dealership. A couple of days later [redacted] told one of our managers that "[redacted]" quoted them more for their 1999 BMW trade, and therefore felt that we were not dealing fairly, and wanted to cancel the deal. Our manager told them that the car had already been purchased, and that if they cancelled they would forfeit their deposit. [redacted] told him they did not want the car (I have cleaned up the comments here). The car that they had us purchase for them has now been here for 3 weeks or so, and we are now paying for the car they special ordered. Bill Pearce Motors upheld its agreement to provide the car under the terms of the purchase order. [redacted], on the other hand, decided they did not wish to fulfill their part of this obligation. If you wish to have a copy of the purchase order, I would be happy to forward it to you with their permission (privacy issue).Thank you for the opportunity to provide our side of this matter.Respectively,[redacted]GSMBill Pearce Motors, Inc.

Bill Pearce told me they would turn my completely bald tires into the tire company for a rebate as they had 35k on a tire that was guaranteed for 65k, but I had to turn them in to them and thus buy new tires from them. In addition, 5k miles before they became bald, Bill Pearce had said they were fine. When I took it there for a servicing on June 12, 2013, they did a complete diagnostic service on it. The mileage was 75,863. They noted no problems with my tires.At approximately 80k miles, I checked my tires as I was taking a short trip. I was shocked to find 2 of the tires completely bald and the other 2 very worn. I brought them to [redacted] and [redacted] measured them and agreed that there was no tread left. As the tires were put on by [redacted], he said that [redacted] (the tire company) may have to give the rebate to [redacted] and they would then give it to me, but it would be taken care of. But, I needed to buy the tires from them so they could send the old ones to [redacted].I waited a month before I first checked on the status. At that time, [redacted] said that no one from [redacted] would call him back but he would keep trying and would get back with me by the next day on the status. He never got back to me. He did not return phone calls. I had to go into the dealership to speak to him and he would always say he had no information and at this point he felt that his manager ([redacted]) needed to make things right and take care of me regardless. This never happened. Finally I left a message on the general office line. At this point I started receiving emails from [redacted]. Each one said he had no information on the claim. It has been 6 months now. They sell these tires & put them on their cars. Any reputable dealership or tire store would have taken care of this by now. See attached letter for further details. I also have emails and pictures if needed.Product_Or_Service: 2007 [redacted] X3, Account_Number: [redacted] tire rebateDesired SettlementI would like the rebate for my faulty tires as promised by Bill Pearce BMW. I had to leave my faulty tires with them to send for rebate. I was told that they would take care of it as tires in their name (were supposed to be new for vehicle certification when I purchased the vehicle). The tires were completely worthless with 35k miles on a tire that had 65k warranty. I was told I'd receive 40-50% rebate off of tire price (about $500).Bill Pearce has been unable to give me any info for 6 months.Business Response Contact Name and Title: [redacted] Service DirContact Phone: 775-826-2100Contact Email: [redacted]I have carefully reviewed the customers claim for mileage warranty on the original [redacted] tires, and unfortunately the tires that were on the vehicle when purchased by her were not subject to a mileage guarantee. The [redacted] tires were installed by Bill Pearce BMW during our used car certification process on 4/27/2010. The [redacted] wear guarantee applies to tires sold after 7/1/2011. Therefore no pro-ration was or is possible. I have a copy of the [redacted] wear guarantee for review if requested by the customer and will email it to her if provided an email address.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I was told by Bill Pearce on numerous occasions that the tires would be covered, but I had to give them the tires to give to [redacted]. I would never have purchased my new tires from Bill Pearce if I did not have to leave the old ones with them. If they lied to me about the warranty, they are still at fault. The paperwork I included states that tires were left with Bill Pearce to send to [redacted] for refund. Why would their own paperwork say this if there was no warranty?? And why did they not tell me this until my complaint - now almost 7 months after the fact? I had called and gone in numerous times for MONTHS, & were always told they were just waiting for info, not that they were not covered. I would have saved $$ buying my tires elsewhere and know that they were covered. They need to cover what any tire dealership would when a tire wears out at half life. I was told they "would make it right" regardless. They are now backing out. They need to provide a refund.Final Business Response Bill Pearce Motors does not warranty tires, we only process claims for warranty consideration from the manufacturer of the tire. I have reviewed all documents relating to replacement of the tires, originally during the certified inspection process and again when purchased by the customer. At no time did Bill Pearce Motors write down a promise of refund for the original tires. The invoice states that the old tires were held and submitted for a warranty claim. Ultimately, the manufacturer of the tire decides what warranty applies, and this particular tire had no warranty therefore the manufacturer would not consider a wear adjustment. I would be happy to consider providing the customer with a cost rebate if she is able to provide documentation that she could have purchased the same tire locally for a lower price as a goodwill gesture. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I am out of town, but will answer in more detail when I get back. I would consider a rebate, however, that is far from the issue. While BP BMW did not write down a warranty, [redacted] and I looked at the warranty on the same tire, it was for 65k miles. At no time, until I complained to Revdex.com, did BP BMW ever say there was no warranty. I was verbally told for months that there was a warranty. They are saying that for 7 months they had no idea that there was not a warranty on a tire that they put on their cars and sell daily. Does anyone believe this? I could have save some on [redacted] tires, but hard to show the exact one. Also, [redacted] will cover any problems with their tires whether or not the tire company does. BMW is refusing to do the same. So not only did I have to buy tires at a premium, but as I average less that 10k miles per year on these tires. If they were supposed to last for 65k and only lasted 35k, I should have had 3 more years on them had they not been faulty. It is not just a matter of what I could have saved elsewhere, but why I needed to purchase new tires 3 years early. I cannot get the comparison prices until I return in a week. BP BMW needs to answer as to why they told me there was a warranty, have still not shown me that there is not one, and why they did not state that this tire had no warranty until I filed a complaint 7 months after the fact. Also, why they refused to answer my phone calls and most emails requiring about this. If they are on the up and up, then why not tell me this from the beginning?Consumer Response In my last response,I had stated that I would be out of town for awhile as I am a photographer and was shooting on location and could not provide tire prices. During that time you closed the case.I can show [redacted] numerous cheaper tires and from companies that will replace if damaged whether or not from warranty. But of course, no way to know what they cost 7 months ago, as it was not until this complaint that he responded at all. I know for a fact that [redacted] spoke w/ [redacted] before I gave them the tires to say that there was a warranty. Now he says on my year there is not. [redacted] needs to show proof that the tires BMW put on my car were new, not retreads, that they did infact send them to [redacted], as no proof of that has been shown and that [redacted] replied they had no warranty. If he cannot prove these things, then it is likely they were never sent in... especially since I had no correspondence for 7 months and have not seen a denial from [redacted]. If [redacted] would like to continue to refuse to do anything, I will take this complaint as well as the other unethical service and sales complaints to BMW National & the NV DMV (as pre the ATG, that department handles dealerships like this) and the local media. When BMW shows proof of sending in the tires and a denial from [redacted] (dated), I will share tire prices from [redacted] and [redacted] to get at least that amount of $$ back.

Arrived for my 8:15am appointment at 8:05am. Was informed by front desk that I didn't need a service yet. I said "but the service engine soon light is on". I was then told that it would take about 1.5 hours to diagnose. I waited in their waiting room. At 10:00am after someone who had come in half an hour after me was already done, I went to the front desk to ask about my car. I was told it neede a fuel cap. That took another 45 minutes. Nobody ever came to talk to me except the front desk person. Won't be recommending them ever and I will drive to Sacramento for any service or work from now on. ","neg-1

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Description: Auto Dealers-New Cars, Auto Air Conditioning Equipment, Auto Dealers-Used Cars, Auto Body Repair & Painting, Auto Diagnostic Service, Auto Electric Service, Auto Warranty Processing Service, Carburetors, Engines - Fuel Injection Service & Parts, Engines-Rebuild & Exchange, Transmissions-Automobile

Address: 11555 S Virginia St, Reno, Nevada, United States, 89511-9307

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