In response to the complaint (case #[redacted]) filed by Mrs. [redacted] on May 26th, 2016 the reason for the late response is twofold; internally new personnel did not forward the email on to management (an embarrassing oversight), secondly all issues were resolved by June 1st, 2016 therefore making the...
unknown complaint moot. To clarify the complaints issued by Mrs. [redacted], firstly [redacted] (me) did not manage the project. My only contact with Mrs. [redacted] was a phone conversation regarding replacing plants and I simply requested that she choose the plants she liked and we would go buy them and replace the plants she didn’t like. The pipe leak was fixed at no additional cost to the client even though that section of yard was not included in our original scope of work. My foreman took it upon himself to fix, to show a sign of goodwill, this was after he was verbally assaulted by Mr. [redacted] with improper language in the presence of my foreman’s’ eight year old son after working hours. Regarding the caps, we attempted to pass on to Mrs. [redacted] a restocking fee, a fee any reasonable and ethical contractor would ask a client. Ul[redacted]ately, we did not collect for the restocking fee. We did however bill the electrician for the broken caps, which only seems logical. As to the assertion that we would make an insurance claim, I would be insulted if it wasn’t so laughable.Sincerely,[redacted]General ManagerCapital Landscape
We have provided a written list with a complete timeline for all warranty issues. Weather permitting all warranty issues will be completed by approximately 4/28/17.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this...
resolution is satisfactory to me.
We are waiting for all the work to be completed before we can properly close this file and give you an answer. I'd like to respond to the Revdex.com after this is finished. Thank you [redacted]
I am rejecting this response because: The plants that Capital Landscape replaced are not surviving. The drain they created at the side of the house is clogged with dirt and air conditioner condensate is overflowing on the new concrete. After all the money we spent, $40K, the small flower beds have to be hand watered out front. My complaint with this company goes back to the plans. The plans were never approved properly by us; they were stuffed into my screen door the day they started work. The project manager said, "No worries." "We'll take care of you!"
In response to the complaint (case #[redacted]) filed by Mrs. [redacted] on May 26th, 2016 the reason for the late response is twofold; internally new personnel did not forward the email on to management (an embarrassing oversight), secondly all issues were resolved by June 1st, 2016 therefore making the...
unknown complaint moot. To clarify the complaints issued by Mrs. [redacted], firstly [redacted] (me) did not manage the project. My only contact with Mrs. [redacted] was a phone conversation regarding replacing plants and I simply requested that she choose the plants she liked and we would go buy them and replace the plants she didn’t like. The pipe leak was fixed at no additional cost to the client even though that section of yard was not included in our original scope of work. My foreman took it upon himself to fix, to show a sign of goodwill, this was after he was verbally assaulted by Mr. [redacted] with improper language in the presence of my foreman’s’ eight year old son after working hours. Regarding the caps, we attempted to pass on to Mrs. [redacted] a restocking fee, a fee any reasonable and ethical contractor would ask a client. Ul[redacted]ately, we did not collect for the restocking fee. We did however bill the electrician for the broken caps, which only seems logical. As to the assertion that we would make an insurance claim, I would be insulted if it wasn’t so laughable.Sincerely,[redacted]General ManagerCapital Landscape
We have provided a written list with a complete timeline for all warranty issues. Weather permitting all warranty issues will be completed by approximately 4/28/17.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
We have reached a resolution between Capital landscape and [redacted]. We consider the project closed.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this...
resolution is satisfactory to me.
We are waiting for all the work to be completed before we can properly close this file and give you an answer. I'd like to respond to the Revdex.com after this is finished. Thank you [redacted]
I am rejecting this response because: The plants that Capital Landscape replaced are not surviving. The drain they created at the side of the house is clogged with dirt and air conditioner condensate is overflowing on the new concrete. After all the money we spent, $40K, the small flower beds have to be hand watered out front. My complaint with this company goes back to the plans. The plans were never approved properly by us; they were stuffed into my screen door the day they started work. The project manager said, "No worries." "We'll take care of you!"