The first showing following the tenant's vacancy on
July was scheduled for Wednesday July 29.
It was obvious at the showing that not all of the work we had ordered after the tenants check out had been
completed.
Two women came to the first showing
together. They explained to
the leasing agent that they needed to rent a place by the following Monday and
would be putting their belongings into storage if they could not find something by then. They were told that there was no
guarantee it would be possible for them to have the unit by Monday. It was made clear that the average processing time, from
the time we have a complete application and all necessary documentation, is 2-
business days. In addition we needed time to complete whatever work was
still necessary in the unit. They wanted to fill
out the application at the showing anywayThe manager waited for them to do so
and brought the applications into the office on WednesdayThey were missing
information and agreed to send it in. Upon
closer inspection one of the applicants had filled out the application using
her mother's employment information and had supplied her mother's pay
stub. She had provided no financial
information of her own. She said this
was because her mother would be sending her money. Her mother lives off island and was not at
the showing and did not sign the applicationThe applicants were informed by our administrative staff that
we do not take out of state guarantors for rent. Without the mother's income, it was clear
that they did not meet the income requirement for the unit. The women said that they could provide bank
statements as proof they received additional monthly income. They were welcome to
submit whatever proof of income they could, but until the information was
provided, their application was not complete and would not be processed
On Thursday July 30, the applicants submitted bank statements. They did not have enough verifiable
income to qualify. Because we had only
done their initial income verification, and their credit had not yet been run, they
were informed that we would be happy to refund their application fees of $40.
MrM[redacted] then contacted our office. MrM[redacted] had not attended a showing of
the unit, nor was he a party to the initial discussion of the condition of the
unit at the showing. He had not seen the
interior condition of the unit He said that
the two women had been offered another unit in Hawaii Kai that they could move
into on Friday July but that he lived on post at the Kaneohe Marine Corps Air
Station and could not let his girlfriend move that far away from him. He wanted to know what he could do to help
and asked if he could apply. He was
advised that he could submit an application to see if he would qualify to be a
guarantor. He wanted a guarantee that if
he applied, they would get the unit. He
was told repeatedly that we could not guarantee him the unit. He said he would talk to them and hung
up. One of the applicants later called
back and asked to have an application sent to him. He would submit the application for processing with theirs. The application was emailed to him at 4:45pm
on Thursday along with a reminder that no guarantee was being made that they
would get the unit just because they submitted the application
Our business hours are Monday thru Friday 8am to 5pmMr
M[redacted] submitted his application via email after the office closed on
Thursday night. Mid-morning on Friday
July 31, he came into the office and submitted the application fee. Again he was told that we could not guarantee
him the unit and that it normally takes two to three business days to process a
complete application. In addition, he
was advised that we had no confirmation that the work in the unit had been
completedHe said they would take the unit and do the work themselves, he was
advised that that was not an optionHe made several calls to the office that
day and was told on several occasions that we could not guarantee him the
unit. MrM[redacted] was adamant that they had to make a
decision about whether to take the other unit that day or they would be
homeless. Again he was told that the
decision whether to take a unit that was available to him or wait for us to
continue was his, but we could not change our processing policy and we would
not guarantee him the unit. The decision was up to him.
Our office was closed over the weekend. On Monday he called and complained that the
process was taking too long and said that they had rented a uhaul and put their
belongings in storage and were now homeless.
He was reminded that it was his decision to pass on the unit he had
available and that he had been told that it takes two to three business days to
process an applicationMonday was only day one and we were not finished
processing the three applicationsHe was told that the income part of their
application was looking fine but that we had not completed verifying
information from all three current and previous landlords and current and
previous employment.
In particular one of the women's past landlords had not
returned our request for information. Later
that day we were able to reach the past landlord. Management of their previous residence had
changed and verification information was not available to the new
management. We were therefore unable to
complete that portion of the application.
By late Monday afternoon the application processing was as complete as
it could be and was ready to be reviewed by the manager
At no time prior to my one conversation with MrM[redacted]
on Tuesday the 3rd was I advised that he had requested to speak with
me. Upon further investigation I was
told that he had in fact called our office at 4:on Friday afternoon and had
asked to speak with me but was advised that I had left the office for the
day. He insisted that they try to reach
me. They were unable to do so before the
office closed at 5pm. As his application
had not been completely processed, I would have told him the same thing he was
being told all day. We have a process to
follow and we will not deviate from our procedure
On Tuesday MrM[redacted] called and spoke to me. I told him that I had not received
confirmation that the repairs had been completed and would not be offering the
unit to anyone until I did. I told him
as soon as I had confirmation that the unit was ready for immediate occupancy I
would review any applications I had and make a decision. It was possible that I would receive that
confirmation that day, but it was also possible that it could take a couple
more days I did not knowAt this time, only two working days had passed since he submitted his application
He said he was told that his was the only application. I said that when the unit is ready I will
make a decision based on the information I have at that timeOther prospective
tenants had gone to see the unitIf we got another application before the unit
was ready I would consider it along with his.
As it states clearly on the application we take best qualified
applicant. He said he was homeless
because we would not give him an answer.
I inquired about the other unit.
He said they had not accepted it because they really liked our
unit. I told him that it was his
decision not to accept the unit that was ready, we had not made any
guarantees. We had in fact told him that
it generally takes 2-business days to process an application. He said if he qualifies and he's the only
application then we should offer him the unit and sign a lease without an
occupancy date. Work out the date
later. I said no.
I told him that if he wanted I would refund his application
fee and withdraw his application from consideration. He said no, he wanted me to call the owner
and tell her that he is homeless because they relied on the unit being
available immediately. He wanted them to
make the unit available to him immediately.
I told him I would not. I
reminded him that he had been told several times, both before and after he
submitted his application, about what was going on with work in the unit and
that there was never any guarantee he would get it. It was not the owner's problem that he had passed
on another unit to his detriment. The
owner did not create his situationHe persisted so I said I would call the
owner and tell her we had an interested party but that was it I would not
pressure her with his situation. Again
no guarantee he will get the unit. We
have not heard from MrM[redacted] since Tuesday August,
We did advertise the unit "available now". The unit was available now for showing and it
was shown to prospective applicants. The
application clearly states that the unit is available for immediate occupancy
unless otherwise stated. When it was
discovered that the unit was not quite available for occupancy, the applicants
were notified before they submitted their application and several times
thereafter.
We also advertised that an application would need to be
submitted and that there is a non-refundable application fee. We do not offer units on a first come first
served basis, nor do we accept all applications that clear our screening
process. Our application states that we
take the best qualified candidate. It was clearly explained to the applicants
that the unit still needed some work to be done and that it was not available
for immediate occupancy. It was clearly
explained to MrM[redacted] and to his co-applicants on numerous occasions that
no guarantees were being made that they would get the unit both before and
after they submitted their applications.
Simply submitting an application does not entitle the applicant to rent
the unit. They were given two
opportunities to have the application fees refunded and they chose not to take
those options. Their credit reports
were run, as per their signed authorization on their applications and under
their direction after having been repeatedly told that no guarantee could be
made that they would get the unit in the time frame they required if at all, and
cannot be undone
Bill Ramsey, Inc
Tisha R[redacted] (B)
Property Manager
The first showing following the tenant’s vacancy on
July 20 was scheduled for Wednesday July 29.
It was...
obvious at the showing that not all of the work we had ordered after the tenants check out had been
completed.
Two women came to the first showing together. They explained to
the leasing agent that they needed to rent a place by the following Monday and
would be putting their belongings into storage if they could not find something by then. They were told that there was no
guarantee it would be possible for them to have the unit by Monday. It was made clear that the average processing time, from
the time we have a complete application and all necessary documentation, is 2-3
business days. In addition we needed time to complete whatever work was
still necessary in the unit. They wanted to fill
out the application at the showing anyway. The manager waited for them to do so
and brought the applications into the office on Wednesday. They were missing
information and agreed to send it in.
Upon
closer inspection one of the applicants had filled out the application using
her mother’s employment information and had supplied her mother’s pay
stub. She had provided no financial
information of her own. She said this
was because her mother would be sending her money. Her mother lives off island and was not at
the showing and did not sign the application. The applicants were informed by our administrative staff that
we do not take out of state guarantors for rent. Without the mother’s income, it was clear
that they did not meet the income requirement for the unit. The women said that they could provide bank
statements as proof they received additional monthly income. They were welcome to
submit whatever proof of income they could, but until the information was
provided, their application was not complete and would not be processed.
On Thursday July 30, the applicants submitted bank statements. They did not have enough verifiable
income to qualify. Because we had only
done their initial income verification, and their credit had not yet been run, they
were informed that we would be happy to refund their application fees of $40.
Mr. M[redacted] then contacted our office. Mr. M[redacted] had not attended a showing of
the unit, nor was he a party to the initial discussion of the condition of the
unit at the showing. He had not seen the
interior condition of the unit. He said that
the two women had been offered another unit in Hawaii Kai that they could move
into on Friday July 1 but that he lived on post at the Kaneohe Marine Corps Air
Station and could not let his girlfriend move that far away from him. He wanted to know what he could do to help
and asked if he could apply. He was
advised that he could submit an application to see if he would qualify to be a
guarantor. He wanted a guarantee that if
he applied, they would get the unit. He
was told repeatedly that we could not guarantee him the unit. He said he would talk to them and hung
up. One of the applicants later called
back and asked to have an application sent to him. He would submit the application for processing with theirs. The application was emailed to him at 4:45pm
on Thursday along with a reminder that no guarantee was being made that they
would get the unit just because they submitted the application.
Our business hours are Monday thru Friday 8am to 5pm. Mr.
M[redacted] submitted his application via email after the office closed on
Thursday night. Mid-morning on Friday
July 31, he came into the office and submitted the application fee. Again he was told that we could not guarantee
him the unit and that it normally takes two to three business days to process a
complete application. In addition, he
was advised that we had no confirmation that the work in the unit had been
completed. He said they would take the unit and do the work themselves, he was
advised that that was not an option. He made several calls to the office that
day and was told on several occasions that we could not guarantee him the
unit. Mr. M[redacted] was adamant that they had to make a
decision about whether to take the other unit that day or they would be
homeless. Again he was told that the
decision whether to take a unit that was available to him or wait for us to
continue was his, but we could not change our processing policy and we would
not guarantee him the unit. The decision was up to him.
Our office was closed over the weekend. On Monday he called and complained that the
process was taking too long and said that they had rented a uhaul and put their
belongings in storage and were now homeless.
He was reminded that it was his decision to pass on the unit he had
available and that he had been told that it takes two to three business days to
process an application. Monday was only day one and we were not finished
processing the three applications. He was told that the income part of their
application was looking fine but that we had not completed verifying
information from all three current and previous landlords and current and
previous employment.
In particular one of the women’s past landlords had not
returned our request for information. Later
that day we were able to reach the past landlord. Management of their previous residence had
changed and verification information was not available to the new
management. We were therefore unable to
complete that portion of the application.
By late Monday afternoon the application processing was as complete as
it could be and was ready to be reviewed by the manager.
At no time prior to my one conversation with Mr. M[redacted]
on Tuesday the 3rd was I advised that he had requested to speak with
me. Upon further investigation I was
told that he had in fact called our office at 4:55 on Friday afternoon and had
asked to speak with me but was advised that I had left the office for the
day. He insisted that they try to reach
me. They were unable to do so before the
office closed at 5pm. As his application
had not been completely processed, I would have told him the same thing he was
being told all day. We have a process to
follow and we will not deviate from our procedure.
On Tuesday Mr. M[redacted] called and spoke to me. I told him that I had not received
confirmation that the repairs had been completed and would not be offering the
unit to anyone until I did. I told him
as soon as I had confirmation that the unit was ready for immediate occupancy I
would review any applications I had and make a decision. It was possible that I would receive that
confirmation that day, but it was also possible that it could take a couple
more days. I did not know. At this time, only two working days had passed since he submitted his application.
He said he was told that his was the only application. I said that when the unit is ready I will
make a decision based on the information I have at that time. Other prospective
tenants had gone to see the unit. If we got another application before the unit
was ready I would consider it along with his.
As it states clearly on the application we take best qualified
applicant. He said he was homeless
because we would not give him an answer.
I inquired about the other unit.
He said they had not accepted it because they really liked our
unit. I told him that it was his
decision not to accept the unit that was ready, we had not made any
guarantees. We had in fact told him that
it generally takes 2-3 business days to process an application. He said if he qualifies and he’s the only
application then we should offer him the unit and sign a lease without an
occupancy date. Work out the date
later. I said no.
I told him that if he wanted I would refund his application
fee and withdraw his application from consideration. He said no, he wanted me to call the owner
and tell her that he is homeless because they relied on the unit being
available immediately. He wanted them to
make the unit available to him immediately.
I told him I would not. I
reminded him that he had been told several times, both before and after he
submitted his application, about what was going on with work in the unit and
that there was never any guarantee he would get it. It was not the owner’s problem that he had passed
on another unit to his detriment. The
owner did not create his situation. He persisted so I said I would call the
owner and tell her we had an interested party but that was it I would not
pressure her with his situation. Again
no guarantee he will get the unit. We
have not heard from Mr. M[redacted] since Tuesday August, 4.
We did advertise the unit “available now”. The unit was available now for showing and it
was shown to prospective applicants. The
application clearly states that the unit is available for immediate occupancy
unless otherwise stated. When it was
discovered that the unit was not quite available for occupancy, the applicants
were notified before they submitted their application and several times
thereafter.
We also advertised that an application would need to be
submitted and that there is a non-refundable application fee. We do not offer units on a first come first
served basis, nor do we accept all applications that clear our screening
process. Our application states that we
take the best qualified candidate. It was clearly explained to the applicants
that the unit still needed some work to be done and that it was not available
for immediate occupancy. It was clearly
explained to Mr. M[redacted] and to his co-applicants on numerous occasions that
no guarantees were being made that they would get the unit both before and
after they submitted their applications.
Simply submitting an application does not entitle the applicant to rent
the unit. They were given two
opportunities to have the application fees refunded and they chose not to take
those options. Their credit reports
were run, as per their signed authorization on their applications and under
their direction after having been repeatedly told that no guarantee could be
made that they would get the unit in the time frame they required if at all, and
cannot be undone.
Bill Ramsey, Inc.
Tisha R[redacted] (B)
Property Manager
The first showing following the tenant's vacancy on
July was scheduled for Wednesday July 29.
It was obvious at the showing that not all of the work we had ordered after the tenants check out had been
completed.
Two women came to the first showing
together. They explained to
the leasing agent that they needed to rent a place by the following Monday and
would be putting their belongings into storage if they could not find something by then. They were told that there was no
guarantee it would be possible for them to have the unit by Monday. It was made clear that the average processing time, from
the time we have a complete application and all necessary documentation, is 2-
business days. In addition we needed time to complete whatever work was
still necessary in the unit. They wanted to fill
out the application at the showing anywayThe manager waited for them to do so
and brought the applications into the office on WednesdayThey were missing
information and agreed to send it in. Upon
closer inspection one of the applicants had filled out the application using
her mother's employment information and had supplied her mother's pay
stub. She had provided no financial
information of her own. She said this
was because her mother would be sending her money. Her mother lives off island and was not at
the showing and did not sign the applicationThe applicants were informed by our administrative staff that
we do not take out of state guarantors for rent. Without the mother's income, it was clear
that they did not meet the income requirement for the unit. The women said that they could provide bank
statements as proof they received additional monthly income. They were welcome to
submit whatever proof of income they could, but until the information was
provided, their application was not complete and would not be processed
On Thursday July 30, the applicants submitted bank statements. They did not have enough verifiable
income to qualify. Because we had only
done their initial income verification, and their credit had not yet been run, they
were informed that we would be happy to refund their application fees of $40.
MrM[redacted] then contacted our office. MrM[redacted] had not attended a showing of
the unit, nor was he a party to the initial discussion of the condition of the
unit at the showing. He had not seen the
interior condition of the unit He said that
the two women had been offered another unit in Hawaii Kai that they could move
into on Friday July but that he lived on post at the Kaneohe Marine Corps Air
Station and could not let his girlfriend move that far away from him. He wanted to know what he could do to help
and asked if he could apply. He was
advised that he could submit an application to see if he would qualify to be a
guarantor. He wanted a guarantee that if
he applied, they would get the unit. He
was told repeatedly that we could not guarantee him the unit. He said he would talk to them and hung
up. One of the applicants later called
back and asked to have an application sent to him. He would submit the application for processing with theirs. The application was emailed to him at 4:45pm
on Thursday along with a reminder that no guarantee was being made that they
would get the unit just because they submitted the application
Our business hours are Monday thru Friday 8am to 5pmMr
M[redacted] submitted his application via email after the office closed on
Thursday night. Mid-morning on Friday
July 31, he came into the office and submitted the application fee. Again he was told that we could not guarantee
him the unit and that it normally takes two to three business days to process a
complete application. In addition, he
was advised that we had no confirmation that the work in the unit had been
completedHe said they would take the unit and do the work themselves, he was
advised that that was not an optionHe made several calls to the office that
day and was told on several occasions that we could not guarantee him the
unit. MrM[redacted] was adamant that they had to make a
decision about whether to take the other unit that day or they would be
homeless. Again he was told that the
decision whether to take a unit that was available to him or wait for us to
continue was his, but we could not change our processing policy and we would
not guarantee him the unit. The decision was up to him.
Our office was closed over the weekend. On Monday he called and complained that the
process was taking too long and said that they had rented a uhaul and put their
belongings in storage and were now homeless.
He was reminded that it was his decision to pass on the unit he had
available and that he had been told that it takes two to three business days to
process an applicationMonday was only day one and we were not finished
processing the three applicationsHe was told that the income part of their
application was looking fine but that we had not completed verifying
information from all three current and previous landlords and current and
previous employment.
In particular one of the women's past landlords had not
returned our request for information. Later
that day we were able to reach the past landlord. Management of their previous residence had
changed and verification information was not available to the new
management. We were therefore unable to
complete that portion of the application.
By late Monday afternoon the application processing was as complete as
it could be and was ready to be reviewed by the manager
At no time prior to my one conversation with MrM[redacted]
on Tuesday the 3rd was I advised that he had requested to speak with
me. Upon further investigation I was
told that he had in fact called our office at 4:on Friday afternoon and had
asked to speak with me but was advised that I had left the office for the
day. He insisted that they try to reach
me. They were unable to do so before the
office closed at 5pm. As his application
had not been completely processed, I would have told him the same thing he was
being told all day. We have a process to
follow and we will not deviate from our procedure
On Tuesday MrM[redacted] called and spoke to me. I told him that I had not received
confirmation that the repairs had been completed and would not be offering the
unit to anyone until I did. I told him
as soon as I had confirmation that the unit was ready for immediate occupancy I
would review any applications I had and make a decision. It was possible that I would receive that
confirmation that day, but it was also possible that it could take a couple
more days I did not knowAt this time, only two working days had passed since he submitted his application
He said he was told that his was the only application. I said that when the unit is ready I will
make a decision based on the information I have at that timeOther prospective
tenants had gone to see the unitIf we got another application before the unit
was ready I would consider it along with his.
As it states clearly on the application we take best qualified
applicant. He said he was homeless
because we would not give him an answer.
I inquired about the other unit.
He said they had not accepted it because they really liked our
unit. I told him that it was his
decision not to accept the unit that was ready, we had not made any
guarantees. We had in fact told him that
it generally takes 2-business days to process an application. He said if he qualifies and he's the only
application then we should offer him the unit and sign a lease without an
occupancy date. Work out the date
later. I said no.
I told him that if he wanted I would refund his application
fee and withdraw his application from consideration. He said no, he wanted me to call the owner
and tell her that he is homeless because they relied on the unit being
available immediately. He wanted them to
make the unit available to him immediately.
I told him I would not. I
reminded him that he had been told several times, both before and after he
submitted his application, about what was going on with work in the unit and
that there was never any guarantee he would get it. It was not the owner's problem that he had passed
on another unit to his detriment. The
owner did not create his situationHe persisted so I said I would call the
owner and tell her we had an interested party but that was it I would not
pressure her with his situation. Again
no guarantee he will get the unit. We
have not heard from MrM[redacted] since Tuesday August,
We did advertise the unit "available now". The unit was available now for showing and it
was shown to prospective applicants. The
application clearly states that the unit is available for immediate occupancy
unless otherwise stated. When it was
discovered that the unit was not quite available for occupancy, the applicants
were notified before they submitted their application and several times
thereafter.
We also advertised that an application would need to be
submitted and that there is a non-refundable application fee. We do not offer units on a first come first
served basis, nor do we accept all applications that clear our screening
process. Our application states that we
take the best qualified candidate. It was clearly explained to the applicants
that the unit still needed some work to be done and that it was not available
for immediate occupancy. It was clearly
explained to MrM[redacted] and to his co-applicants on numerous occasions that
no guarantees were being made that they would get the unit both before and
after they submitted their applications.
Simply submitting an application does not entitle the applicant to rent
the unit. They were given two
opportunities to have the application fees refunded and they chose not to take
those options. Their credit reports
were run, as per their signed authorization on their applications and under
their direction after having been repeatedly told that no guarantee could be
made that they would get the unit in the time frame they required if at all, and
cannot be undone
Bill Ramsey, Inc
Tisha R[redacted] (B)
Property Manager
The first showing following the tenant’s vacancy on
July 20 was scheduled for Wednesday July 29.
It was...
obvious at the showing that not all of the work we had ordered after the tenants check out had been
completed.
Two women came to the first showing together. They explained to
the leasing agent that they needed to rent a place by the following Monday and
would be putting their belongings into storage if they could not find something by then. They were told that there was no
guarantee it would be possible for them to have the unit by Monday. It was made clear that the average processing time, from
the time we have a complete application and all necessary documentation, is 2-3
business days. In addition we needed time to complete whatever work was
still necessary in the unit. They wanted to fill
out the application at the showing anyway. The manager waited for them to do so
and brought the applications into the office on Wednesday. They were missing
information and agreed to send it in.
Upon
closer inspection one of the applicants had filled out the application using
her mother’s employment information and had supplied her mother’s pay
stub. She had provided no financial
information of her own. She said this
was because her mother would be sending her money. Her mother lives off island and was not at
the showing and did not sign the application. The applicants were informed by our administrative staff that
we do not take out of state guarantors for rent. Without the mother’s income, it was clear
that they did not meet the income requirement for the unit. The women said that they could provide bank
statements as proof they received additional monthly income. They were welcome to
submit whatever proof of income they could, but until the information was
provided, their application was not complete and would not be processed.
On Thursday July 30, the applicants submitted bank statements. They did not have enough verifiable
income to qualify. Because we had only
done their initial income verification, and their credit had not yet been run, they
were informed that we would be happy to refund their application fees of $40.
Mr. M[redacted] then contacted our office. Mr. M[redacted] had not attended a showing of
the unit, nor was he a party to the initial discussion of the condition of the
unit at the showing. He had not seen the
interior condition of the unit. He said that
the two women had been offered another unit in Hawaii Kai that they could move
into on Friday July 1 but that he lived on post at the Kaneohe Marine Corps Air
Station and could not let his girlfriend move that far away from him. He wanted to know what he could do to help
and asked if he could apply. He was
advised that he could submit an application to see if he would qualify to be a
guarantor. He wanted a guarantee that if
he applied, they would get the unit. He
was told repeatedly that we could not guarantee him the unit. He said he would talk to them and hung
up. One of the applicants later called
back and asked to have an application sent to him. He would submit the application for processing with theirs. The application was emailed to him at 4:45pm
on Thursday along with a reminder that no guarantee was being made that they
would get the unit just because they submitted the application.
Our business hours are Monday thru Friday 8am to 5pm. Mr.
M[redacted] submitted his application via email after the office closed on
Thursday night. Mid-morning on Friday
July 31, he came into the office and submitted the application fee. Again he was told that we could not guarantee
him the unit and that it normally takes two to three business days to process a
complete application. In addition, he
was advised that we had no confirmation that the work in the unit had been
completed. He said they would take the unit and do the work themselves, he was
advised that that was not an option. He made several calls to the office that
day and was told on several occasions that we could not guarantee him the
unit. Mr. M[redacted] was adamant that they had to make a
decision about whether to take the other unit that day or they would be
homeless. Again he was told that the
decision whether to take a unit that was available to him or wait for us to
continue was his, but we could not change our processing policy and we would
not guarantee him the unit. The decision was up to him.
Our office was closed over the weekend. On Monday he called and complained that the
process was taking too long and said that they had rented a uhaul and put their
belongings in storage and were now homeless.
He was reminded that it was his decision to pass on the unit he had
available and that he had been told that it takes two to three business days to
process an application. Monday was only day one and we were not finished
processing the three applications. He was told that the income part of their
application was looking fine but that we had not completed verifying
information from all three current and previous landlords and current and
previous employment.
In particular one of the women’s past landlords had not
returned our request for information. Later
that day we were able to reach the past landlord. Management of their previous residence had
changed and verification information was not available to the new
management. We were therefore unable to
complete that portion of the application.
By late Monday afternoon the application processing was as complete as
it could be and was ready to be reviewed by the manager.
At no time prior to my one conversation with Mr. M[redacted]
on Tuesday the 3rd was I advised that he had requested to speak with
me. Upon further investigation I was
told that he had in fact called our office at 4:55 on Friday afternoon and had
asked to speak with me but was advised that I had left the office for the
day. He insisted that they try to reach
me. They were unable to do so before the
office closed at 5pm. As his application
had not been completely processed, I would have told him the same thing he was
being told all day. We have a process to
follow and we will not deviate from our procedure.
On Tuesday Mr. M[redacted] called and spoke to me. I told him that I had not received
confirmation that the repairs had been completed and would not be offering the
unit to anyone until I did. I told him
as soon as I had confirmation that the unit was ready for immediate occupancy I
would review any applications I had and make a decision. It was possible that I would receive that
confirmation that day, but it was also possible that it could take a couple
more days. I did not know. At this time, only two working days had passed since he submitted his application.
He said he was told that his was the only application. I said that when the unit is ready I will
make a decision based on the information I have at that time. Other prospective
tenants had gone to see the unit. If we got another application before the unit
was ready I would consider it along with his.
As it states clearly on the application we take best qualified
applicant. He said he was homeless
because we would not give him an answer.
I inquired about the other unit.
He said they had not accepted it because they really liked our
unit. I told him that it was his
decision not to accept the unit that was ready, we had not made any
guarantees. We had in fact told him that
it generally takes 2-3 business days to process an application. He said if he qualifies and he’s the only
application then we should offer him the unit and sign a lease without an
occupancy date. Work out the date
later. I said no.
I told him that if he wanted I would refund his application
fee and withdraw his application from consideration. He said no, he wanted me to call the owner
and tell her that he is homeless because they relied on the unit being
available immediately. He wanted them to
make the unit available to him immediately.
I told him I would not. I
reminded him that he had been told several times, both before and after he
submitted his application, about what was going on with work in the unit and
that there was never any guarantee he would get it. It was not the owner’s problem that he had passed
on another unit to his detriment. The
owner did not create his situation. He persisted so I said I would call the
owner and tell her we had an interested party but that was it I would not
pressure her with his situation. Again
no guarantee he will get the unit. We
have not heard from Mr. M[redacted] since Tuesday August, 4.
We did advertise the unit “available now”. The unit was available now for showing and it
was shown to prospective applicants. The
application clearly states that the unit is available for immediate occupancy
unless otherwise stated. When it was
discovered that the unit was not quite available for occupancy, the applicants
were notified before they submitted their application and several times
thereafter.
We also advertised that an application would need to be
submitted and that there is a non-refundable application fee. We do not offer units on a first come first
served basis, nor do we accept all applications that clear our screening
process. Our application states that we
take the best qualified candidate. It was clearly explained to the applicants
that the unit still needed some work to be done and that it was not available
for immediate occupancy. It was clearly
explained to Mr. M[redacted] and to his co-applicants on numerous occasions that
no guarantees were being made that they would get the unit both before and
after they submitted their applications.
Simply submitting an application does not entitle the applicant to rent
the unit. They were given two
opportunities to have the application fees refunded and they chose not to take
those options. Their credit reports
were run, as per their signed authorization on their applications and under
their direction after having been repeatedly told that no guarantee could be
made that they would get the unit in the time frame they required if at all, and
cannot be undone.
Bill Ramsey, Inc.
Tisha R[redacted] (B)
Property Manager