The first showing following the tenant’s vacancy on July was scheduled for Wednesday July It was obvious at the showing that not all of the work we had ordered after the tenants check out had been completed Two women came to the first showing together They explained to the leasing agent that they needed to rent a place by the following Monday and would be putting their belongings into storage if they could not find something by then They were told that there was no guarantee it would be possible for them to have the unit by Monday It was made clear that the average processing time, from the time we have a complete application and all necessary documentation, is 2- business days In addition we needed time to complete whatever work was still necessary in the unit They wanted to fill out the application at the showing anywayThe manager waited for them to do so and brought the applications into the office on WednesdayThey were missing information and agreed to send it in Upon closer inspection one of the applicants had filled out the application using her mother’s employment information and had supplied her mother’s pay stub She had provided no financial information of her own She said this was because her mother would be sending her money Her mother lives off island and was not at the showing and did not sign the applicationThe applicants were informed by our administrative staff that we do not take out of state guarantors for rent Without the mother’s income, it was clear that they did not meet the income requirement for the unit The women said that they could provide bank statements as proof they received additional monthly income They were welcome to submit whatever proof of income they could, but until the information was provided, their application was not complete and would not be processed On Thursday July 30, the applicants submitted bank statements They did not have enough verifiable income to qualify Because we had only done their initial income verification, and their credit had not yet been run, they were informed that we would be happy to refund their application fees of $ MrM [redacted] then contacted our office MrM [redacted] had not attended a showing of the unit, nor was he a party to the initial discussion of the condition of the unit at the showing He had not seen the interior condition of the unit He said that the two women had been offered another unit in Hawaii Kai that they could move into on Friday July but that he lived on post at the Kaneohe Marine Corps Air Station and could not let his girlfriend move that far away from him He wanted to know what he could do to help and asked if he could apply He was advised that he could submit an application to see if he would qualify to be a guarantor He wanted a guarantee that if he applied, they would get the unit He was told repeatedly that we could not guarantee him the unit He said he would talk to them and hung up One of the applicants later called back and asked to have an application sent to him He would submit the application for processing with theirs The application was emailed to him at 4:45pm on Thursday along with a reminder that no guarantee was being made that they would get the unit just because they submitted the application Our business hours are Monday thru Friday 8am to 5pmMr M [redacted] submitted his application via email after the office closed on Thursday night Mid-morning on Friday July 31, he came into the office and submitted the application fee Again he was told that we could not guarantee him the unit and that it normally takes two to three business days to process a complete application In addition, he was advised that we had no confirmation that the work in the unit had been completedHe said they would take the unit and do the work themselves, he was advised that that was not an optionHe made several calls to the office that day and was told on several occasions that we could not guarantee him the unit MrM [redacted] was adamant that they had to make a decision about whether to take the other unit that day or they would be homeless Again he was told that the decision whether to take a unit that was available to him or wait for us to continue was his, but we could not change our processing policy and we would not guarantee him the unit The decision was up to him Our office was closed over the weekend On Monday he called and complained that the process was taking too long and said that they had rented a uhaul and put their belongings in storage and were now homeless He was reminded that it was his decision to pass on the unit he had available and that he had been told that it takes two to three business days to process an applicationMonday was only day one and we were not finished processing the three applicationsHe was told that the income part of their application was looking fine but that we had not completed verifying information from all three current and previous landlords and current and previous employment In particular one of the women’s past landlords had not returned our request for information Later that day we were able to reach the past landlord Management of their previous residence had changed and verification information was not available to the new management We were therefore unable to complete that portion of the application By late Monday afternoon the application processing was as complete as it could be and was ready to be reviewed by the manager At no time prior to my one conversation with MrM [redacted] on Tuesday the 3rd was I advised that he had requested to speak with me Upon further investigation I was told that he had in fact called our office at 4:on Friday afternoon and had asked to speak with me but was advised that I had left the office for the day He insisted that they try to reach me They were unable to do so before the office closed at 5pm As his application had not been completely processed, I would have told him the same thing he was being told all day We have a process to follow and we will not deviate from our procedure On Tuesday MrM [redacted] called and spoke to me I told him that I had not received confirmation that the repairs had been completed and would not be offering the unit to anyone until I did I told him as soon as I had confirmation that the unit was ready for immediate occupancy I would review any applications I had and make a decision It was possible that I would receive that confirmation that day, but it was also possible that it could take a couple more days I did not knowAt this time, only two working days had passed since he submitted his application He said he was told that his was the only application I said that when the unit is ready I will make a decision based on the information I have at that timeOther prospective tenants had gone to see the unitIf we got another application before the unit was ready I would consider it along with his As it states clearly on the application we take best qualified applicant He said he was homeless because we would not give him an answer I inquired about the other unit He said they had not accepted it because they really liked our unit I told him that it was his decision not to accept the unit that was ready, we had not made any guarantees We had in fact told him that it generally takes 2-business days to process an application He said if he qualifies and he’s the only application then we should offer him the unit and sign a lease without an occupancy date Work out the date later I said no I told him that if he wanted I would refund his application fee and withdraw his application from consideration He said no, he wanted me to call the owner and tell her that he is homeless because they relied on the unit being available immediately He wanted them to make the unit available to him immediately I told him I would not I reminded him that he had been told several times, both before and after he submitted his application, about what was going on with work in the unit and that there was never any guarantee he would get it It was not the owner’s problem that he had passed on another unit to his detriment The owner did not create his situationHe persisted so I said I would call the owner and tell her we had an interested party but that was it I would not pressure her with his situation Again no guarantee he will get the unit We have not heard from MrM [redacted] since Tuesday August, We did advertise the unit “available now” The unit was available now for showing and it was shown to prospective applicants The application clearly states that the unit is available for immediate occupancy unless otherwise stated When it was discovered that the unit was not quite available for occupancy, the applicants were notified before they submitted their application and several times thereafter We also advertised that an application would need to be submitted and that there is a non-refundable application fee We do not offer units on a first come first served basis, nor do we accept all applications that clear our screening process Our application states that we take the best qualified candidate It was clearly explained to the applicants that the unit still needed some work to be done and that it was not available for immediate occupancy It was clearly explained to MrM [redacted] and to his co-applicants on numerous occasions that no guarantees were being made that they would get the unit both before and after they submitted their applications Simply submitting an application does not entitle the applicant to rent the unit They were given two opportunities to have the application fees refunded and they chose not to take those options Their credit reports were run, as per their signed authorization on their applications and under their direction after having been repeatedly told that no guarantee could be made that they would get the unit in the time frame they required if at all, and cannot be undone Bill Ramsey, Inc Tisha R [redacted] (B) Property Manager / [redacted] Style Definitions */
The first showing following the tenant’s vacancy on July was scheduled for Wednesday July It was obvious at the showing that not all of the work we had ordered after the tenants check out had been completed Two women came to the first showing together They explained to the leasing agent that they needed to rent a place by the following Monday and would be putting their belongings into storage if they could not find something by then They were told that there was no guarantee it would be possible for them to have the unit by Monday It was made clear that the average processing time, from the time we have a complete application and all necessary documentation, is 2- business days In addition we needed time to complete whatever work was still necessary in the unit They wanted to fill out the application at the showing anywayThe manager waited for them to do so and brought the applications into the office on WednesdayThey were missing information and agreed to send it in Upon closer inspection one of the applicants had filled out the application using her mother’s employment information and had supplied her mother’s pay stub She had provided no financial information of her own She said this was because her mother would be sending her money Her mother lives off island and was not at the showing and did not sign the applicationThe applicants were informed by our administrative staff that we do not take out of state guarantors for rent Without the mother’s income, it was clear that they did not meet the income requirement for the unit The women said that they could provide bank statements as proof they received additional monthly income They were welcome to submit whatever proof of income they could, but until the information was provided, their application was not complete and would not be processed On Thursday July 30, the applicants submitted bank statements They did not have enough verifiable income to qualify Because we had only done their initial income verification, and their credit had not yet been run, they were informed that we would be happy to refund their application fees of $ MrM [redacted] then contacted our office MrM [redacted] had not attended a showing of the unit, nor was he a party to the initial discussion of the condition of the unit at the showing He had not seen the interior condition of the unit He said that the two women had been offered another unit in Hawaii Kai that they could move into on Friday July but that he lived on post at the Kaneohe Marine Corps Air Station and could not let his girlfriend move that far away from him He wanted to know what he could do to help and asked if he could apply He was advised that he could submit an application to see if he would qualify to be a guarantor He wanted a guarantee that if he applied, they would get the unit He was told repeatedly that we could not guarantee him the unit He said he would talk to them and hung up One of the applicants later called back and asked to have an application sent to him He would submit the application for processing with theirs The application was emailed to him at 4:45pm on Thursday along with a reminder that no guarantee was being made that they would get the unit just because they submitted the application Our business hours are Monday thru Friday 8am to 5pmMr M [redacted] submitted his application via email after the office closed on Thursday night Mid-morning on Friday July 31, he came into the office and submitted the application fee Again he was told that we could not guarantee him the unit and that it normally takes two to three business days to process a complete application In addition, he was advised that we had no confirmation that the work in the unit had been completedHe said they would take the unit and do the work themselves, he was advised that that was not an optionHe made several calls to the office that day and was told on several occasions that we could not guarantee him the unit MrM [redacted] was adamant that they had to make a decision about whether to take the other unit that day or they would be homeless Again he was told that the decision whether to take a unit that was available to him or wait for us to continue was his, but we could not change our processing policy and we would not guarantee him the unit The decision was up to him Our office was closed over the weekend On Monday he called and complained that the process was taking too long and said that they had rented a uhaul and put their belongings in storage and were now homeless He was reminded that it was his decision to pass on the unit he had available and that he had been told that it takes two to three business days to process an applicationMonday was only day one and we were not finished processing the three applicationsHe was told that the income part of their application was looking fine but that we had not completed verifying information from all three current and previous landlords and current and previous employment In particular one of the women’s past landlords had not returned our request for information Later that day we were able to reach the past landlord Management of their previous residence had changed and verification information was not available to the new management We were therefore unable to complete that portion of the application By late Monday afternoon the application processing was as complete as it could be and was ready to be reviewed by the manager At no time prior to my one conversation with MrM [redacted] on Tuesday the 3rd was I advised that he had requested to speak with me Upon further investigation I was told that he had in fact called our office at 4:on Friday afternoon and had asked to speak with me but was advised that I had left the office for the day He insisted that they try to reach me They were unable to do so before the office closed at 5pm As his application had not been completely processed, I would have told him the same thing he was being told all day We have a process to follow and we will not deviate from our procedure On Tuesday MrM [redacted] called and spoke to me I told him that I had not received confirmation that the repairs had been completed and would not be offering the unit to anyone until I did I told him as soon as I had confirmation that the unit was ready for immediate occupancy I would review any applications I had and make a decision It was possible that I would receive that confirmation that day, but it was also possible that it could take a couple more days I did not knowAt this time, only two working days had passed since he submitted his application He said he was told that his was the only application I said that when the unit is ready I will make a decision based on the information I have at that timeOther prospective tenants had gone to see the unitIf we got another application before the unit was ready I would consider it along with his As it states clearly on the application we take best qualified applicant He said he was homeless because we would not give him an answer I inquired about the other unit He said they had not accepted it because they really liked our unit I told him that it was his decision not to accept the unit that was ready, we had not made any guarantees We had in fact told him that it generally takes 2-business days to process an application He said if he qualifies and he’s the only application then we should offer him the unit and sign a lease without an occupancy date Work out the date later I said no I told him that if he wanted I would refund his application fee and withdraw his application from consideration He said no, he wanted me to call the owner and tell her that he is homeless because they relied on the unit being available immediately He wanted them to make the unit available to him immediately I told him I would not I reminded him that he had been told several times, both before and after he submitted his application, about what was going on with work in the unit and that there was never any guarantee he would get it It was not the owner’s problem that he had passed on another unit to his detriment The owner did not create his situationHe persisted so I said I would call the owner and tell her we had an interested party but that was it I would not pressure her with his situation Again no guarantee he will get the unit We have not heard from MrM [redacted] since Tuesday August, We did advertise the unit “available now” The unit was available now for showing and it was shown to prospective applicants The application clearly states that the unit is available for immediate occupancy unless otherwise stated When it was discovered that the unit was not quite available for occupancy, the applicants were notified before they submitted their application and several times thereafter We also advertised that an application would need to be submitted and that there is a non-refundable application fee We do not offer units on a first come first served basis, nor do we accept all applications that clear our screening process Our application states that we take the best qualified candidate It was clearly explained to the applicants that the unit still needed some work to be done and that it was not available for immediate occupancy It was clearly explained to MrM [redacted] and to his co-applicants on numerous occasions that no guarantees were being made that they would get the unit both before and after they submitted their applications Simply submitting an application does not entitle the applicant to rent the unit They were given two opportunities to have the application fees refunded and they chose not to take those options Their credit reports were run, as per their signed authorization on their applications and under their direction after having been repeatedly told that no guarantee could be made that they would get the unit in the time frame they required if at all, and cannot be undone Bill Ramsey, Inc Tisha R [redacted] (B) Property Manager
The first showing following the tenant’s vacancy on July was scheduled for Wednesday July It was obvious at the showing that not all of the work we had ordered after the tenants check out had been completed Two women came to the first showing together They explained to the leasing agent that they needed to rent a place by the following Monday and would be putting their belongings into storage if they could not find something by then They were told that there was no guarantee it would be possible for them to have the unit by Monday It was made clear that the average processing time, from the time we have a complete application and all necessary documentation, is 2- business days In addition we needed time to complete whatever work was still necessary in the unit They wanted to fill out the application at the showing anywayThe manager waited for them to do so and brought the applications into the office on WednesdayThey were missing information and agreed to send it in Upon closer inspection one of the applicants had filled out the application using her mother’s employment information and had supplied her mother’s pay stub She had provided no financial information of her own She said this was because her mother would be sending her money Her mother lives off island and was not at the showing and did not sign the applicationThe applicants were informed by our administrative staff that we do not take out of state guarantors for rent Without the mother’s income, it was clear that they did not meet the income requirement for the unit The women said that they could provide bank statements as proof they received additional monthly income They were welcome to submit whatever proof of income they could, but until the information was provided, their application was not complete and would not be processed On Thursday July 30, the applicants submitted bank statements They did not have enough verifiable income to qualify Because we had only done their initial income verification, and their credit had not yet been run, they were informed that we would be happy to refund their application fees of $ MrM [redacted] then contacted our office MrM [redacted] had not attended a showing of the unit, nor was he a party to the initial discussion of the condition of the unit at the showing He had not seen the interior condition of the unit He said that the two women had been offered another unit in Hawaii Kai that they could move into on Friday July but that he lived on post at the Kaneohe Marine Corps Air Station and could not let his girlfriend move that far away from him He wanted to know what he could do to help and asked if he could apply He was advised that he could submit an application to see if he would qualify to be a guarantor He wanted a guarantee that if he applied, they would get the unit He was told repeatedly that we could not guarantee him the unit He said he would talk to them and hung up One of the applicants later called back and asked to have an application sent to him He would submit the application for processing with theirs The application was emailed to him at 4:45pm on Thursday along with a reminder that no guarantee was being made that they would get the unit just because they submitted the application Our business hours are Monday thru Friday 8am to 5pmMr M [redacted] submitted his application via email after the office closed on Thursday night Mid-morning on Friday July 31, he came into the office and submitted the application fee Again he was told that we could not guarantee him the unit and that it normally takes two to three business days to process a complete application In addition, he was advised that we had no confirmation that the work in the unit had been completedHe said they would take the unit and do the work themselves, he was advised that that was not an optionHe made several calls to the office that day and was told on several occasions that we could not guarantee him the unit MrM [redacted] was adamant that they had to make a decision about whether to take the other unit that day or they would be homeless Again he was told that the decision whether to take a unit that was available to him or wait for us to continue was his, but we could not change our processing policy and we would not guarantee him the unit The decision was up to him Our office was closed over the weekend On Monday he called and complained that the process was taking too long and said that they had rented a uhaul and put their belongings in storage and were now homeless He was reminded that it was his decision to pass on the unit he had available and that he had been told that it takes two to three business days to process an applicationMonday was only day one and we were not finished processing the three applicationsHe was told that the income part of their application was looking fine but that we had not completed verifying information from all three current and previous landlords and current and previous employment In particular one of the women’s past landlords had not returned our request for information Later that day we were able to reach the past landlord Management of their previous residence had changed and verification information was not available to the new management We were therefore unable to complete that portion of the application By late Monday afternoon the application processing was as complete as it could be and was ready to be reviewed by the manager At no time prior to my one conversation with MrM [redacted] on Tuesday the 3rd was I advised that he had requested to speak with me Upon further investigation I was told that he had in fact called our office at 4:on Friday afternoon and had asked to speak with me but was advised that I had left the office for the day He insisted that they try to reach me They were unable to do so before the office closed at 5pm As his application had not been completely processed, I would have told him the same thing he was being told all day We have a process to follow and we will not deviate from our procedure On Tuesday MrM [redacted] called and spoke to me I told him that I had not received confirmation that the repairs had been completed and would not be offering the unit to anyone until I did I told him as soon as I had confirmation that the unit was ready for immediate occupancy I would review any applications I had and make a decision It was possible that I would receive that confirmation that day, but it was also possible that it could take a couple more days I did not knowAt this time, only two working days had passed since he submitted his application He said he was told that his was the only application I said that when the unit is ready I will make a decision based on the information I have at that timeOther prospective tenants had gone to see the unitIf we got another application before the unit was ready I would consider it along with his As it states clearly on the application we take best qualified applicant He said he was homeless because we would not give him an answer I inquired about the other unit He said they had not accepted it because they really liked our unit I told him that it was his decision not to accept the unit that was ready, we had not made any guarantees We had in fact told him that it generally takes 2-business days to process an application He said if he qualifies and he’s the only application then we should offer him the unit and sign a lease without an occupancy date Work out the date later I said no I told him that if he wanted I would refund his application fee and withdraw his application from consideration He said no, he wanted me to call the owner and tell her that he is homeless because they relied on the unit being available immediately He wanted them to make the unit available to him immediately I told him I would not I reminded him that he had been told several times, both before and after he submitted his application, about what was going on with work in the unit and that there was never any guarantee he would get it It was not the owner’s problem that he had passed on another unit to his detriment The owner did not create his situationHe persisted so I said I would call the owner and tell her we had an interested party but that was it I would not pressure her with his situation Again no guarantee he will get the unit We have not heard from MrM [redacted] since Tuesday August, We did advertise the unit “available now” The unit was available now for showing and it was shown to prospective applicants The application clearly states that the unit is available for immediate occupancy unless otherwise stated When it was discovered that the unit was not quite available for occupancy, the applicants were notified before they submitted their application and several times thereafter We also advertised that an application would need to be submitted and that there is a non-refundable application fee We do not offer units on a first come first served basis, nor do we accept all applications that clear our screening process Our application states that we take the best qualified candidate It was clearly explained to the applicants that the unit still needed some work to be done and that it was not available for immediate occupancy It was clearly explained to MrM [redacted] and to his co-applicants on numerous occasions that no guarantees were being made that they would get the unit both before and after they submitted their applications Simply submitting an application does not entitle the applicant to rent the unit They were given two opportunities to have the application fees refunded and they chose not to take those options Their credit reports were run, as per their signed authorization on their applications and under their direction after having been repeatedly told that no guarantee could be made that they would get the unit in the time frame they required if at all, and cannot be undone Bill Ramsey, Inc Tisha R [redacted] (B) Property Manager / [redacted] Style Definitions */
The first showing following the tenant’s vacancy on July was scheduled for Wednesday July It was obvious at the showing that not all of the work we had ordered after the tenants check out had been completed Two women came to the first showing together They explained to the leasing agent that they needed to rent a place by the following Monday and would be putting their belongings into storage if they could not find something by then They were told that there was no guarantee it would be possible for them to have the unit by Monday It was made clear that the average processing time, from the time we have a complete application and all necessary documentation, is 2- business days In addition we needed time to complete whatever work was still necessary in the unit They wanted to fill out the application at the showing anywayThe manager waited for them to do so and brought the applications into the office on WednesdayThey were missing information and agreed to send it in Upon closer inspection one of the applicants had filled out the application using her mother’s employment information and had supplied her mother’s pay stub She had provided no financial information of her own She said this was because her mother would be sending her money Her mother lives off island and was not at the showing and did not sign the applicationThe applicants were informed by our administrative staff that we do not take out of state guarantors for rent Without the mother’s income, it was clear that they did not meet the income requirement for the unit The women said that they could provide bank statements as proof they received additional monthly income They were welcome to submit whatever proof of income they could, but until the information was provided, their application was not complete and would not be processed On Thursday July 30, the applicants submitted bank statements They did not have enough verifiable income to qualify Because we had only done their initial income verification, and their credit had not yet been run, they were informed that we would be happy to refund their application fees of $ MrM [redacted] then contacted our office MrM [redacted] had not attended a showing of the unit, nor was he a party to the initial discussion of the condition of the unit at the showing He had not seen the interior condition of the unit He said that the two women had been offered another unit in Hawaii Kai that they could move into on Friday July but that he lived on post at the Kaneohe Marine Corps Air Station and could not let his girlfriend move that far away from him He wanted to know what he could do to help and asked if he could apply He was advised that he could submit an application to see if he would qualify to be a guarantor He wanted a guarantee that if he applied, they would get the unit He was told repeatedly that we could not guarantee him the unit He said he would talk to them and hung up One of the applicants later called back and asked to have an application sent to him He would submit the application for processing with theirs The application was emailed to him at 4:45pm on Thursday along with a reminder that no guarantee was being made that they would get the unit just because they submitted the application Our business hours are Monday thru Friday 8am to 5pmMr M [redacted] submitted his application via email after the office closed on Thursday night Mid-morning on Friday July 31, he came into the office and submitted the application fee Again he was told that we could not guarantee him the unit and that it normally takes two to three business days to process a complete application In addition, he was advised that we had no confirmation that the work in the unit had been completedHe said they would take the unit and do the work themselves, he was advised that that was not an optionHe made several calls to the office that day and was told on several occasions that we could not guarantee him the unit MrM [redacted] was adamant that they had to make a decision about whether to take the other unit that day or they would be homeless Again he was told that the decision whether to take a unit that was available to him or wait for us to continue was his, but we could not change our processing policy and we would not guarantee him the unit The decision was up to him Our office was closed over the weekend On Monday he called and complained that the process was taking too long and said that they had rented a uhaul and put their belongings in storage and were now homeless He was reminded that it was his decision to pass on the unit he had available and that he had been told that it takes two to three business days to process an applicationMonday was only day one and we were not finished processing the three applicationsHe was told that the income part of their application was looking fine but that we had not completed verifying information from all three current and previous landlords and current and previous employment In particular one of the women’s past landlords had not returned our request for information Later that day we were able to reach the past landlord Management of their previous residence had changed and verification information was not available to the new management We were therefore unable to complete that portion of the application By late Monday afternoon the application processing was as complete as it could be and was ready to be reviewed by the manager At no time prior to my one conversation with MrM [redacted] on Tuesday the 3rd was I advised that he had requested to speak with me Upon further investigation I was told that he had in fact called our office at 4:on Friday afternoon and had asked to speak with me but was advised that I had left the office for the day He insisted that they try to reach me They were unable to do so before the office closed at 5pm As his application had not been completely processed, I would have told him the same thing he was being told all day We have a process to follow and we will not deviate from our procedure On Tuesday MrM [redacted] called and spoke to me I told him that I had not received confirmation that the repairs had been completed and would not be offering the unit to anyone until I did I told him as soon as I had confirmation that the unit was ready for immediate occupancy I would review any applications I had and make a decision It was possible that I would receive that confirmation that day, but it was also possible that it could take a couple more days I did not knowAt this time, only two working days had passed since he submitted his application He said he was told that his was the only application I said that when the unit is ready I will make a decision based on the information I have at that timeOther prospective tenants had gone to see the unitIf we got another application before the unit was ready I would consider it along with his As it states clearly on the application we take best qualified applicant He said he was homeless because we would not give him an answer I inquired about the other unit He said they had not accepted it because they really liked our unit I told him that it was his decision not to accept the unit that was ready, we had not made any guarantees We had in fact told him that it generally takes 2-business days to process an application He said if he qualifies and he’s the only application then we should offer him the unit and sign a lease without an occupancy date Work out the date later I said no I told him that if he wanted I would refund his application fee and withdraw his application from consideration He said no, he wanted me to call the owner and tell her that he is homeless because they relied on the unit being available immediately He wanted them to make the unit available to him immediately I told him I would not I reminded him that he had been told several times, both before and after he submitted his application, about what was going on with work in the unit and that there was never any guarantee he would get it It was not the owner’s problem that he had passed on another unit to his detriment The owner did not create his situationHe persisted so I said I would call the owner and tell her we had an interested party but that was it I would not pressure her with his situation Again no guarantee he will get the unit We have not heard from MrM [redacted] since Tuesday August, We did advertise the unit “available now” The unit was available now for showing and it was shown to prospective applicants The application clearly states that the unit is available for immediate occupancy unless otherwise stated When it was discovered that the unit was not quite available for occupancy, the applicants were notified before they submitted their application and several times thereafter We also advertised that an application would need to be submitted and that there is a non-refundable application fee We do not offer units on a first come first served basis, nor do we accept all applications that clear our screening process Our application states that we take the best qualified candidate It was clearly explained to the applicants that the unit still needed some work to be done and that it was not available for immediate occupancy It was clearly explained to MrM [redacted] and to his co-applicants on numerous occasions that no guarantees were being made that they would get the unit both before and after they submitted their applications Simply submitting an application does not entitle the applicant to rent the unit They were given two opportunities to have the application fees refunded and they chose not to take those options Their credit reports were run, as per their signed authorization on their applications and under their direction after having been repeatedly told that no guarantee could be made that they would get the unit in the time frame they required if at all, and cannot be undone Bill Ramsey, Inc Tisha R [redacted] (B) Property Manager