Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The $included a new spot top- that was a major part of the amount ($800)The dealership did tell me the air vent was no longer manufacturedI told them I had found one on eBay along with other parts needed that they were having trouble orderingI stated I would order these items if I was guaranteed reimbursementThis is when I was consistently being told "We will get back to you" or communication was delayed or haltedI stated in my initial complaint that the communication was the largest factor- I was being amicable in resolving the issues but they could not or would not communicate with meAs far as the check for $for detailing, I never received itI should've walked out of the dealership with it on hand but was told I'd be sent it in the mail with the other missing partsThe other missing parts could not be located nor did I receive this checkI did receive items as stated in my initial complaint and their responseAs far as the mechanical issues I've found, I stated I would get an estimate and send it to themI am a Police Officer and I am in the military as well as in school full timeI can not make the trip there for the issues as I stated to the sales rep over the phoneIf I have a guarantee that I will be reimbursed the cost of the missing cosmetic parts, the check for the detail and a negotiated solution to the mechanical deficiencies, I'll withdraw the complaintTo travel over hours with my busy schedule without even knowing whether they will have the parts on hand or not to fix the problem is ridiculousI foresee myself having to take time off work and staying in a hotel to get these issues resolvedThat is not feasibleI will get the repairs done in my own town where I can make proper arrangements as well as have it done at a trusted dealership because I frankly do not trust Bill Rapp SuperstoreI believe their "repairs" are shortcoming and not inaccurateAlso with the way things unraveled amidst the findings, I don't believe the dealership will be true and just in the repairs Regards, [redacted]
Mr [redacted] complaint is full of exaggerations and inaccuraciesFirst, here is a list of the services we performed to his vehicle before he took delivery Replaced Windshield, lube, oil change and filter change, air filter replaced, new windshield wipers, oil pan gasket replaced, rear main seal replaced, front brake pads and rotors replaced, output shaft seal replaced, driver's side mirror replaced and front end alignment performed.We owed [redacted] three itemsWe sent to him a sun visor and shifter boot coverThe passanger side air vent is no longer manufactured and we have not been able to locate oneIf Mr [redacted] is able to find one we will reimburse him for a reasonable purchase priceHe was also provided with five extra factory wheels and tires in brand new conditionMr [redacted] was unhappy with the detailing of the vehicle so we sent him a check for $so that he could have it done locally The soft top was an accessory that was traded in with the vehicleIt was not "thrown on the shop floor" but rather resting on the extra tires that we provided to himWe did not damage it and we don't recondition acccesories and have no obligatiion to do soHe has stated that he has discovered more issues on several occasions after taking delivery of his vehicleWe will honor the New York State warranty and repair any items that are covered under that warranty It will be necessary for him to return to our facility for those repairsHe has stated that the "disputed amount" is $We would need a itemized list of what comprises this amount and as I have stated, we will repair those items that are coverd by the New York State warranty I believe that we have been more than fair with Mr [redacted] Bruce R
I have reviewed the response made by the business in reference to complaint ID [redacted] , I did agree with [redacted] to meet with him next week at Bill Rapp Superstore to resolve this complaint. Once we resolve this I will contact the RevDex.com. Thank You for your time. Regards, [redacted] ***
On 11/I responded to a complaint by Mr [redacted] and stated that the outstanding balance with [redacted] Bank had been paidIt was paid on that day (see attachment)According to [redacted] Bank the payment was received on that day, posted on 11/and the account was closed on 11/I just got off the phone with [redacted] and explained to him what happenedI understand his frustration but I believe that we have resolved the issueI appreciate that he was respectful on the phone given what he's been throughYours truly, Bruce R
We take complaints like these very seriously and will be addressing this issue with the customer next week. I have spoken to *** *** and she has agreed to come into the dealership to talk to me early next week. I will update you on this complaint once we have resolved the
issueSincerely,
*** *** General Manager Bill Rapp Superstore
I believed that a $check had be issued to Mr*** when it had not beenI sent it out todayPlease have Mr*** send a list of items (parts) that are still missing in addition to the air vent as well as a list of the mechanical issues he is still experiencing with his vehicleThank you,
Bruce R
We have refunded $to Mr*** and credited his account with *** in the amount of $which will decrease the number of payments owedIt is my understanding the Mr*** is satisfied with this resolution
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The piece that Mr. [redacted] received was intended to be exactly what he stated that it was, a "service reminder bulletin". It is sent out by a third party through a service provided by Subaru. I do not believe that it constitutes fraudulent advertising as the price that was quoted was honored. However,...
I can understand that the wording would cause some confusion. We have changed this mailing to provide for a discount and we will be happy to offer Mr. [redacted] a discount on his oil change if he has not yet had it performed elsewhere and on future service as well. I apologize to Mr. [redacted] and hope that we are able to retain him as a customer.
Thank you,
Bruce Rapp
Mr.[redacted] has an appointment scheduled with our service department for Saturday 6/24 at which time we will do whatever it takes to resolve the brake issue. We apologize for any inconvenience that we have caused him.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The $1700 included a new spot top- that was a major part of the amount ($800). The dealership did tell me the air vent was no longer manufactured. I told them I had found one on eBay along with other parts needed that they were having trouble ordering. I stated I would order these items if I was guaranteed reimbursement. This is when I was consistently being told "We will get back to you" or communication was delayed or halted. I stated in my initial complaint that the communication was the largest factor- I was being amicable in resolving the issues but they could not or would not communicate with me. As far as the check for $75 for detailing, I never received it. I should've walked out of the dealership with it on hand but was told I'd be sent it in the mail with the other missing parts. The other missing parts could not be located nor did I receive this check. I did receive 2 items as stated in my initial complaint and their response. As far as the mechanical issues I've found, I stated I would get an estimate and send it to them. I am a Police Officer and I am in the military as well as in school full time. I can not make the trip there for the issues as I stated to the sales rep over the phone. If I have a guarantee that I will be reimbursed the cost of the missing cosmetic parts, the check for the detail and a negotiated solution to the mechanical deficiencies, I'll withdraw the complaint. To travel over 4 hours with my busy schedule without even knowing whether they will have the parts on hand or not to fix the problem is ridiculous. I foresee myself having to take time off work and staying in a hotel to get these issues resolved. That is not feasible. I will get the repairs done in my own town where I can make proper arrangements as well as have it done at a trusted dealership because I frankly do not trust Bill Rapp Superstore. I believe their "repairs" are shortcoming and not inaccurate. Also with the way things unraveled amidst the findings, I don't believe the dealership will be true and just in the repairs.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], I did agree with [redacted] to meet with him next week at Bill Rapp Superstore to resolve this complaint. Once we resolve this I will contact the Revdex.com. Thank You for your time.
Regards,
[redacted]
Mr. [redacted] complaint is full of exaggerations and inaccuracies. First, here is a list of the services we performed to his vehicle before he took delivery. Replaced Windshield, lube, oil change and filter change, air filter replaced, new windshield wipers, oil pan gasket replaced, rear main seal...
replaced, front brake pads and rotors replaced, output shaft seal replaced, driver's side mirror replaced and front end alignment performed.We owed [redacted] three items. We sent to him a sun visor and shifter boot cover. The passanger side air vent is no longer manufactured and we have not been able to locate one. If Mr. [redacted] is able to find one we will reimburse him for a reasonable purchase price. He was also provided with five extra factory wheels and tires in brand new condition. Mr. [redacted] was unhappy with the detailing of the vehicle so we sent him a check for $75 so that he could have it done locally. The soft top was an accessory that was traded in with the vehicle. It was not "thrown on the shop floor" but rather resting on the extra tires that we provided to him. We did not damage it and we don't recondition acccesories and have no obligatiion to do so.He has stated that he has discovered more issues on several occasions after taking delivery of his vehicle. We will honor the New York State warranty and repair any items that are covered under that warranty. It will be necessary for him to return to our facility for those repairs. He has stated that the "disputed amount" is $1700. We would need a itemized list of what comprises this amount and as I have stated, we will repair those items that are coverd by the New York State warranty. I believe that we have been more than fair with Mr. [redacted].Bruce R
I am responding to a complaint from [redacted] regarding the 2005 Kia Sorento that she purchased from us on 1/17/2012. Ms. [redacted] has owned her Kia for 2 years and 5 months during which time we have written a total of 5 repair orders on it. The first RO was written on...
6/11/2012, at which time she had driven the vehicle for amost 5 months and 9,802 miles. She was quoted $40 to check her brakes and then approved the repair amount which ended up being $340 not $480. The second repair order was written the next day, 6/12/2012 to replace a crank shaft sensor for which Ms. [redacted] paid a deductable of $100. The third repair (for a transmission shift lever that came apart) was completed on 7/10/2012 at no charge to Ms. [redacted]. The fouth RO was written on 7/15/2013. Ms. [redacted]'s vehicle was sent to [redacted] for replacement of the transmission. At that time she had owned the vehicle for 18 months and had driven it 34,003 miles. This repair was performed at no charge to Ms. [redacted] and we paid her $100 deductable. She also received reimbursement for rental car fees. For the next repair (the "major oil leak") Ms. [redacted] took her vehicle directly to [redacted]. We were not involved with that repair and of course not the cause of any other problems that she had with the [redacted] organizatiion. The final repair order is dated 4/14/2014. On that date Ms. [redacted] had her vehicle towed to us because of an oil leak. We located a leak at the upper oil pan area. Because this area is near the timing chain cover where the [redacted] service department had prevoiusly repaired an oil leak, we paid to have the vehicle towed back to them. Thay have stated that this oil leak is not related to their last repair and are therefore requiring Ms. [redacted] to pay for this additional work.
I believe that we have worked in good faith with Ms. [redacted]. She has owned her Kia Sorento for well over two years and driven it for over 50,000 miles. We have no way of knowing how she has maintained her vehicle as she has never brought it to us for maintenance. While we have no way of knowing what work she has had performed elsewhere, she has spent nowhere near $10,000 at our dealership. Most of her repair have been covered by an extended warranty.
We are not willing to consider the repurchase of her vehicle.
Respectfully yours,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted] I don't agree with their response concerning the impact damages that they believe caused the engine to fail. The plastic panel they are referring to that protects the engine underneath on the passenger side from mud and water and is attached to the front bumper by plastic screws came unattached when changing the passenger front tire. The separation by two plastic screws at the vary front of the bumper and panel leaving the rest of the panel covering the engine intact and can be repaired with a few screws and is in no way can this be considered impact damage to cause a engine to blow with internal rods coming loose inside the engine. Also a small scratch a few inches long, not a impact dent on the side body on the passenger side above the front wheel which was caused by the jack used to change the tire and in no way have anything to do with or cause a blown engine. We were told we had limited coverage and were under the influence of the dealership leading us to believe it was so. We had this car for a month and still have a bank loan several thousand dollars to pay and the car is totaled . We also have to pay the insurance on this vehicle. For them not to take full responsibility for selling a car that was faulty from the beginning. I don't accept their response to leave me and my family in total hardship due to their negligence in selling a faulty vehicle.
Mr. [redacted] complaint is full of exaggerations and inaccuracies. First, here is a list of the services we performed to his vehicle before he took delivery.
Replaced Windshield, lube, oil change and filter change, air filter replaced, new windshield wipers, oil pan gasket replaced, rear...
main seal replaced, front brake pads and rotors replaced, output shaft seal replaced, driver's side mirror replaced and front end alignment performed.We owed [redacted] three items. We sent to him a sun visor and shifter boot cover. The passanger side air vent is no longer manufactured and we have not been able to locate one. If Mr. [redacted] is able to find one we will reimburse him for a reasonable purchase price. He was also provided with five extra factory wheels and tires in brand new condition. Mr. [redacted] was unhappy with the detailing of the vehicle so we sent him a check for $75 so that he could have it done locally.
The soft top was an accessory that was traded in with the vehicle. It was not "thrown on the shop floor" but rather resting on the extra tires that we provided to him. We did not damage it and we don't recondition acccesories and have no obligatiion to do so.
He has stated that he has discovered more issues on several occasions after taking delivery of his vehicle. We will honor the New York State warranty and repair any items that are covered under that warranty. It will be necessary for him to return to our facility for those repairs. He has stated that the "disputed amount" is $1700. We would need a itemized list of what comprises this amount and as I have stated, we will repair those items that are coverd by the New York State warranty.
I believe that we have been more than fair with Mr. [redacted].
Bruce R
According to our records we have only seen this vehicle twice in the 14 months since it was purchased. Both times we sublet the work to [redacted] for repair. On 11/20/13 they performed a recall for shift improvements, performed an update per a service bullitin for a "jerking and stalling"...
issue and performed an update to to correct remote locking issue. The second time the vehicle came in for service was on 2/5/14 and again we sent it to [redacted]. At that time they stated that a whining noise was normal, stated that they could not duplicate the stalling problem and a noise that the customer had only heard twice and observed physical damage to the fuel door. They also stated that the car was starting normally, the brakes were in good condition and that it was shifting normally. They also found that a "pulling" issue was due to low tire pressure. Those were the only two visits to our service department. We have not seen the vehicle in seven months. I am a little confused as to what Ms. [redacted] is requesting as she states that she does "not want any association with (our) compamy". We are willing to work with her to resolve any issues that she has with her vehicle. Of course to do so she would have to bring the car to us and we will need to observe a problem actually occuring.
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The $included a new spot top- that was a major part of the amount ($800)The dealership did tell me the air vent was no longer manufacturedI told them I had found one on eBay along with other parts needed that they were having trouble orderingI stated I would order these items if I was guaranteed reimbursementThis is when I was consistently being told "We will get back to you" or communication was delayed or haltedI stated in my initial complaint that the communication was the largest factor- I was being amicable in resolving the issues but they could not or would not communicate with meAs far as the check for $for detailing, I never received itI should've walked out of the dealership with it on hand but was told I'd be sent it in the mail with the other missing partsThe other missing parts could not be located nor did I receive this checkI did receive items as stated in my initial complaint and their responseAs far as the mechanical issues I've found, I stated I would get an estimate and send it to themI am a Police Officer and I am in the military as well as in school full timeI can not make the trip there for the issues as I stated to the sales rep over the phoneIf I have a guarantee that I will be reimbursed the cost of the missing cosmetic parts, the check for the detail and a negotiated solution to the mechanical deficiencies, I'll withdraw the complaintTo travel over hours with my busy schedule without even knowing whether they will have the parts on hand or not to fix the problem is ridiculousI foresee myself having to take time off work and staying in a hotel to get these issues resolvedThat is not feasibleI will get the repairs done in my own town where I can make proper arrangements as well as have it done at a trusted dealership because I frankly do not trust Bill Rapp SuperstoreI believe their "repairs" are shortcoming and not inaccurateAlso with the way things unraveled amidst the findings, I don't believe the dealership will be true and just in the repairs Regards, [redacted]
Mr [redacted] complaint is full of exaggerations and inaccuraciesFirst, here is a list of the services we performed to his vehicle before he took delivery Replaced Windshield, lube, oil change and filter change, air filter replaced, new windshield wipers, oil pan gasket replaced, rear main seal replaced, front brake pads and rotors replaced, output shaft seal replaced, driver's side mirror replaced and front end alignment performed.We owed [redacted] three itemsWe sent to him a sun visor and shifter boot coverThe passanger side air vent is no longer manufactured and we have not been able to locate oneIf Mr [redacted] is able to find one we will reimburse him for a reasonable purchase priceHe was also provided with five extra factory wheels and tires in brand new conditionMr [redacted] was unhappy with the detailing of the vehicle so we sent him a check for $so that he could have it done locally The soft top was an accessory that was traded in with the vehicleIt was not "thrown on the shop floor" but rather resting on the extra tires that we provided to himWe did not damage it and we don't recondition acccesories and have no obligatiion to do soHe has stated that he has discovered more issues on several occasions after taking delivery of his vehicleWe will honor the New York State warranty and repair any items that are covered under that warranty It will be necessary for him to return to our facility for those repairsHe has stated that the "disputed amount" is $We would need a itemized list of what comprises this amount and as I have stated, we will repair those items that are coverd by the New York State warranty I believe that we have been more than fair with Mr [redacted] Bruce R
I have reviewed the response made by the business in reference to complaint ID [redacted] , I did agree with [redacted] to meet with him next week at Bill Rapp Superstore to resolve this complaint. Once we resolve this I will contact the RevDex.com. Thank You for your time. Regards, [redacted] ***
On 11/I responded to a complaint by Mr [redacted] and stated that the outstanding balance with [redacted] Bank had been paidIt was paid on that day (see attachment)According to [redacted] Bank the payment was received on that day, posted on 11/and the account was closed on 11/I just got off the phone with [redacted] and explained to him what happenedI understand his frustration but I believe that we have resolved the issueI appreciate that he was respectful on the phone given what he's been throughYours truly, Bruce R
We take complaints like these very seriously and will be addressing this issue with the customer next week. I have spoken to *** *** and she has agreed to come into the dealership to talk to me early next week. I will update you on this complaint once we have resolved the
issueSincerely,
*** *** General Manager Bill Rapp Superstore
I believed that a $check had be issued to Mr*** when it had not beenI sent it out todayPlease have Mr*** send a list of items (parts) that are still missing in addition to the air vent as well as a list of the mechanical issues he is still experiencing with his vehicleThank you,
Bruce R
We have refunded $to Mr*** and credited his account with *** in the amount of $which will decrease the number of payments owedIt is my understanding the Mr*** is satisfied with this resolution
We have agreed to deliver the vehicle as originally agreed uponMs*** will not be charged the $and is scheduled to pick up her vehicle later today
We have offered to re-pay MrFortino for a new set of tires that he has purchasedIt is my understand that this is satisfactory to him
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have refunded Mr. [redacted] deposit, taken the car back and paid off his loan.
The piece that Mr. [redacted] received was intended to be exactly what he stated that it was, a "service reminder bulletin". It is sent out by a third party through a service provided by Subaru. I do not believe that it constitutes fraudulent advertising as the price that was quoted was honored. However,...
I can understand that the wording would cause some confusion. We have changed this mailing to provide for a discount and we will be happy to offer Mr. [redacted] a discount on his oil change if he has not yet had it performed elsewhere and on future service as well. I apologize to Mr. [redacted] and hope that we are able to retain him as a customer.
Thank you,
Bruce Rapp
Mr.[redacted] has an appointment scheduled with our service department for Saturday 6/24 at which time we will do whatever it takes to resolve the brake issue. We apologize for any inconvenience that we have caused him.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The $1700 included a new spot top- that was a major part of the amount ($800). The dealership did tell me the air vent was no longer manufactured. I told them I had found one on eBay along with other parts needed that they were having trouble ordering. I stated I would order these items if I was guaranteed reimbursement. This is when I was consistently being told "We will get back to you" or communication was delayed or halted. I stated in my initial complaint that the communication was the largest factor- I was being amicable in resolving the issues but they could not or would not communicate with me. As far as the check for $75 for detailing, I never received it. I should've walked out of the dealership with it on hand but was told I'd be sent it in the mail with the other missing parts. The other missing parts could not be located nor did I receive this check. I did receive 2 items as stated in my initial complaint and their response. As far as the mechanical issues I've found, I stated I would get an estimate and send it to them. I am a Police Officer and I am in the military as well as in school full time. I can not make the trip there for the issues as I stated to the sales rep over the phone. If I have a guarantee that I will be reimbursed the cost of the missing cosmetic parts, the check for the detail and a negotiated solution to the mechanical deficiencies, I'll withdraw the complaint. To travel over 4 hours with my busy schedule without even knowing whether they will have the parts on hand or not to fix the problem is ridiculous. I foresee myself having to take time off work and staying in a hotel to get these issues resolved. That is not feasible. I will get the repairs done in my own town where I can make proper arrangements as well as have it done at a trusted dealership because I frankly do not trust Bill Rapp Superstore. I believe their "repairs" are shortcoming and not inaccurate. Also with the way things unraveled amidst the findings, I don't believe the dealership will be true and just in the repairs.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], I did agree with [redacted] to meet with him next week at Bill Rapp Superstore to resolve this complaint. Once we resolve this I will contact the Revdex.com. Thank You for your time.
Regards,
[redacted]
Mr. [redacted] complaint is full of exaggerations and inaccuracies. First, here is a list of the services we performed to his vehicle before he took delivery. Replaced Windshield, lube, oil change and filter change, air filter replaced, new windshield wipers, oil pan gasket replaced, rear main seal...
replaced, front brake pads and rotors replaced, output shaft seal replaced, driver's side mirror replaced and front end alignment performed.We owed [redacted] three items. We sent to him a sun visor and shifter boot cover. The passanger side air vent is no longer manufactured and we have not been able to locate one. If Mr. [redacted] is able to find one we will reimburse him for a reasonable purchase price. He was also provided with five extra factory wheels and tires in brand new condition. Mr. [redacted] was unhappy with the detailing of the vehicle so we sent him a check for $75 so that he could have it done locally. The soft top was an accessory that was traded in with the vehicle. It was not "thrown on the shop floor" but rather resting on the extra tires that we provided to him. We did not damage it and we don't recondition acccesories and have no obligatiion to do so.He has stated that he has discovered more issues on several occasions after taking delivery of his vehicle. We will honor the New York State warranty and repair any items that are covered under that warranty. It will be necessary for him to return to our facility for those repairs. He has stated that the "disputed amount" is $1700. We would need a itemized list of what comprises this amount and as I have stated, we will repair those items that are coverd by the New York State warranty. I believe that we have been more than fair with Mr. [redacted].Bruce R
I am responding to a complaint from [redacted] regarding the 2005 Kia Sorento that she purchased from us on 1/17/2012. Ms. [redacted] has owned her Kia for 2 years and 5 months during which time we have written a total of 5 repair orders on it. The first RO was written on...
6/11/2012, at which time she had driven the vehicle for amost 5 months and 9,802 miles. She was quoted $40 to check her brakes and then approved the repair amount which ended up being $340 not $480. The second repair order was written the next day, 6/12/2012 to replace a crank shaft sensor for which Ms. [redacted] paid a deductable of $100. The third repair (for a transmission shift lever that came apart) was completed on 7/10/2012 at no charge to Ms. [redacted]. The fouth RO was written on 7/15/2013. Ms. [redacted]'s vehicle was sent to [redacted] for replacement of the transmission. At that time she had owned the vehicle for 18 months and had driven it 34,003 miles. This repair was performed at no charge to Ms. [redacted] and we paid her $100 deductable. She also received reimbursement for rental car fees. For the next repair (the "major oil leak") Ms. [redacted] took her vehicle directly to [redacted]. We were not involved with that repair and of course not the cause of any other problems that she had with the [redacted] organizatiion. The final repair order is dated 4/14/2014. On that date Ms. [redacted] had her vehicle towed to us because of an oil leak. We located a leak at the upper oil pan area. Because this area is near the timing chain cover where the [redacted] service department had prevoiusly repaired an oil leak, we paid to have the vehicle towed back to them. Thay have stated that this oil leak is not related to their last repair and are therefore requiring Ms. [redacted] to pay for this additional work.
I believe that we have worked in good faith with Ms. [redacted]. She has owned her Kia Sorento for well over two years and driven it for over 50,000 miles. We have no way of knowing how she has maintained her vehicle as she has never brought it to us for maintenance. While we have no way of knowing what work she has had performed elsewhere, she has spent nowhere near $10,000 at our dealership. Most of her repair have been covered by an extended warranty.
We are not willing to consider the repurchase of her vehicle.
Respectfully yours,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted] I don't agree with their response concerning the impact damages that they believe caused the engine to fail. The plastic panel they are referring to that protects the engine underneath on the passenger side from mud and water and is attached to the front bumper by plastic screws came unattached when changing the passenger front tire. The separation by two plastic screws at the vary front of the bumper and panel leaving the rest of the panel covering the engine intact and can be repaired with a few screws and is in no way can this be considered impact damage to cause a engine to blow with internal rods coming loose inside the engine. Also a small scratch a few inches long, not a impact dent on the side body on the passenger side above the front wheel which was caused by the jack used to change the tire and in no way have anything to do with or cause a blown engine. We were told we had limited coverage and were under the influence of the dealership leading us to believe it was so. We had this car for a month and still have a bank loan several thousand dollars to pay and the car is totaled . We also have to pay the insurance on this vehicle. For them not to take full responsibility for selling a car that was faulty from the beginning. I don't accept their response to leave me and my family in total hardship due to their negligence in selling a faulty vehicle.
Mr. [redacted] complaint is full of exaggerations and inaccuracies. First, here is a list of the services we performed to his vehicle before he took delivery.
Replaced Windshield, lube, oil change and filter change, air filter replaced, new windshield wipers, oil pan gasket replaced, rear...
main seal replaced, front brake pads and rotors replaced, output shaft seal replaced, driver's side mirror replaced and front end alignment performed.We owed [redacted] three items. We sent to him a sun visor and shifter boot cover. The passanger side air vent is no longer manufactured and we have not been able to locate one. If Mr. [redacted] is able to find one we will reimburse him for a reasonable purchase price. He was also provided with five extra factory wheels and tires in brand new condition. Mr. [redacted] was unhappy with the detailing of the vehicle so we sent him a check for $75 so that he could have it done locally.
The soft top was an accessory that was traded in with the vehicle. It was not "thrown on the shop floor" but rather resting on the extra tires that we provided to him. We did not damage it and we don't recondition acccesories and have no obligatiion to do so.
He has stated that he has discovered more issues on several occasions after taking delivery of his vehicle. We will honor the New York State warranty and repair any items that are covered under that warranty. It will be necessary for him to return to our facility for those repairs. He has stated that the "disputed amount" is $1700. We would need a itemized list of what comprises this amount and as I have stated, we will repair those items that are coverd by the New York State warranty.
I believe that we have been more than fair with Mr. [redacted].
Bruce R
According to our records we have only seen this vehicle twice in the 14 months since it was purchased. Both times we sublet the work to [redacted] for repair. On 11/20/13 they performed a recall for shift improvements, performed an update per a service bullitin for a "jerking and stalling"...
issue and performed an update to to correct remote locking issue. The second time the vehicle came in for service was on 2/5/14 and again we sent it to [redacted]. At that time they stated that a whining noise was normal, stated that they could not duplicate the stalling problem and a noise that the customer had only heard twice and observed physical damage to the fuel door. They also stated that the car was starting normally, the brakes were in good condition and that it was shifting normally. They also found that a "pulling" issue was due to low tire pressure. Those were the only two visits to our service department. We have not seen the vehicle in seven months. I am a little confused as to what Ms. [redacted] is requesting as she states that she does "not want any association with (our) compamy". We are willing to work with her to resolve any issues that she has with her vehicle. Of course to do so she would have to bring the car to us and we will need to observe a problem actually occuring.
[redacted]