Bill Rogers Pontiac-Buick-Gmc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr. [redacted], I am not complaining about the price or the deal that I got from Freeway Chevrolet. What I am complaining about is not having my request to have my loan processed through [redacted]., [redacted]er @ the interest rate of 1.99 %.  I informed you that my loan approval and paperwork had already been submitted with [redacted],/Banker at the Riggs [redacted] location.  My request was not honored.  I specifically made it clear that [redacted]/Banker was to be contacted to process/complete my loan. You indicated that you knew the process and that I was not to worry. My husband was present during the time we discussed the terms/processes I requested. I was adamant and very clear that the 2.1% rate offered by Freeway to process the loan through chase was NOT acceptable. I informed you that I was offered 1.99%, and you assured me that once [redacted] was contacted my request would be honored, that was not done. Moreover, I did not know about all of this until [redacted] contacted me stating my payment was due.  Since I was already approved for the car loan with [redacted] at [redacted], I also had set up an automatic withdrawal plan in place for my loan for up to $25,000.00… so imagine my surprise when I was contacted by [redacted] that my payment was not received. I further informed that Freeway Chevrolet  did not process my loan with [redacted]er, rather you processed the loan on your own using [redacted] which caused me to pay a higher interest rate.  I also do not recall ever signing any document that indicated 2.1 % was ok with me. My husband was present the entire time we discussed the terms. After waiting for an extended period of time, and because we trusted you when you stated my request was understood/you knew how to process my loan I had no reason to be concerned.  My husband and I do recall  when I presented you with the card with [redacted]’s contact number on it which had the 1.99% and the loan amount to up to $25,000.00 in question.  Secondly, I left you 7 messages by phone with various sales managers, one of whom claimed he did not know the name of the owner.  I wrote down the names of most of all the people who I spoke who all assured me they  would make sure you received my messages to have you return my calls.  You never returned any phone calls, nor was I ever sent a reply by correspondence, not even one  phone message. By not responding to my calls, I had no other choice but to contact the Revdex.com of Arizona.  I do not feel I owe you an apology. I am the one who is due an apology for the poor customer service you provided. Your actions do not reflect the actions of all the workers of Freeway or Freeway Chevrolet who has an excellent reputation. I was treated well by other Freeway employees, I am very happy with my deal/purchase, and my husband and I had plans to return for another vehicle purchase. My complaints are related to the way you chose to handle my loan, and the choice you made to ignore my phone calls/messages left for you to return my calls. Because of your actions, my husband and I purchased a 2015 Chevy pickup from Sands Chevrolet instead of returning to Freeway.  We had plans to return to Freeway to purchase a new truck, and in fact the salesman who sold us the Malibu had already showed my husband several  pickup trucks he was interested in purchasing.  The new 2015 truck we purchased can be verified by Sands.  In the end, your actions led to me write a complaint to the Revdex.com, and in addition, Freeway Chevrolet/Salesman lost out financially when we chose to purchase a 2015 from Sands Chevrolet instead.  I also informed my co-worker who had plans to go to Freeway to purchase a Malibu to be wary of their loan processing with you. I did recommend Freeway Chevrolet because of the excellent services in general which can be verified by the initial survey that I submitted prior to this incident.
Regards,
[redacted]

I am sorry that you feel as though we took advantage of your father, but that is certainly not the case. Your father came in to see us, and he was driving a 2SS Camaro and he stated that he wanted a NEW 2SS Camaro. We never once thought that he was a danger to society. He has a valid...

driver's license now and is driving the same type of car. We were very clear on all the contracts on what he was buying and what his trade-in amount was. He signed numerous documents. This is the first I have heard about their being an issue with this deal. Your father has a driver's license. He is legally allowed to purchase a vehicle. I am sorry that you feel as though we should not allow him to purchase a vehicle, but that is beyond our control. There is no return or cooling off period in the state of Arizona. You seem to think that there is a 72 hour return policy, but there is not.  Your father legally owns the vehicle but we would certainly be willing to trade him into a different vehicle if he chooses, but that is 100% up to him.  I just talked to the salesperson and the finance person who was involved with the deal and they are surprised to hear about this complaint.