Complaint: [redacted] · Referral’s full name; - [redacted] · Referral’s telephone number; - [redacted] · Referral’s address; and - [redacted] PALATINE IL 60074· Any other information (including receipt copies) you believe would be helpful for our customer service team- Referred on 11/6/You can contact me directly at [redacted] @gmail.com or at my phone number [redacted] Sincerely, [redacted] ***
Complaint: ***
I am rejecting this response because: the referral did use my link and I can provide more details on it if requiredThe customer service never responds to my emailsSo far I must have contacted them times atleast
Sincerely,
*** ***
Dear Mr*** The purpose of this letter is to respond to the message you submitted to the Revdex.com (“Revdex.com”) on January 18, As stated in our original response as well as our follow up response, in investigating your complaint, Pangea’s Customer Service team conducted a comprehensive review of your account activityOur system did not have any records of any user having entered your Referral Code when creating a transferAs such, a referral bonus was not applied to your accountTo resolve this issue, you provided Pangea with the name and contact information of your alleged referralPangea’s Customer Service team conducted a comprehensive review of this user’s account activityOur system did not have any record of this user having entered your Referral CodeIt is of note that this user has only made one (1) transfer on our platform and entered promotional code “BONUS30” (promotional code provided to first time customers) when completing that money transfer (i.e., the user did not enter your Referral Code)Pangea’s customer service team attempted to contact you, via telephone, on January 11, at 3:00pm CT and again on January 24, at 9:45am CT, but was unable to get in touch with youOur Customer Service Manager left you a voicemail explaining the misunderstanding and also provided you with his direct email addressWe deeply value all our customers and sincerely apologize for any confusion or inconvenience that you may have experienced with our platformPlease feel free to call our customer service line at *** to have a customer service representative assist you with any questions that you may have regarding our referral bonus program Thank you, *** *** Risk and Compliance Senior Manager Pangea USA, LLC
Dear Mr. [redacted] The purpose of this letter is to respond to the complaint that you filed with the Revdex.com (“Revdex.com”) on December 20, 2017, concerning our money transfer platform. Specifically, the difficulties that you experienced with Pangea’s referral bonus program. ...
Pangea’s referral bonus program rewards existing customers who successfully refer their friends and family to our platform. In addition to rewarding existing customers, the referral program also rewards any new users who are successfully referred to our platform through this program. Here is how Pangea’s referral program works: 1. All existing customers are provided with a unique referral code (“Referral Code”) that they can share with family and friends to encourage them to use Pangea’s platform. 2. For an existing customer to receive a bonus, the family or friend referred to Pangea’s platform (“New User”) must create an account on our platform and enter the existing customer’s Referral Code when sending their first transfer. 3. When the New User enters the Referral Code, Pangea’s system automatically adds a bonus to the New User’s first transfer, while also simultaneously adding a bonus to the existing customer’s account. In investigating your complaint, Pangea’s Customer Service team conducted a comprehensive review of your account activity. Our system did not have any records of any New User having entered your Referral Code when creating a transfer, which is required to receiver a referral bonus, as explained above. As such, a referral bonus was not applied to your account. We deeply value all our customers and sincerely apologize for any confusion or inconvenience that you may have experienced with our platform. Please feel free to call our customer service line at +[redacted] to have a customer service representative assist you with any questions that you may have regarding our referral bonus program.Thank you,[redacted]VP of Compliance/Compliance OfficerPangea USA, LLC
Complaint: [redacted]
· Referral’s full name; - [redacted]· Referral’s telephone number; - [redacted]· Referral’s address; and - [redacted] PALATINE IL 60074· Any other information (including receipt copies) you believe would be helpful for our customer service team. - Referred on 11/6/17. You can contact me directly at [redacted]@gmail.com or at my phone number [redacted].
Sincerely,
[redacted]
Complaint: [redacted] · Referral’s full name; - [redacted] · Referral’s telephone number; - [redacted] · Referral’s address; and - [redacted] PALATINE IL 60074· Any other information (including receipt copies) you believe would be helpful for our customer service team- Referred on 11/6/You can contact me directly at [redacted] @gmail.com or at my phone number [redacted] Sincerely, [redacted] ***
Complaint: ***
I am rejecting this response because: the referral did use my link and I can provide more details on it if requiredThe customer service never responds to my emailsSo far I must have contacted them times atleast
Sincerely,
*** ***
Dear Mr*** The purpose of this letter is to respond to the message you submitted to the Revdex.com (“Revdex.com”) on January 18, As stated in our original response as well as our follow up response, in investigating your complaint, Pangea’s Customer Service team conducted a comprehensive review of your account activityOur system did not have any records of any user having entered your Referral Code when creating a transferAs such, a referral bonus was not applied to your accountTo resolve this issue, you provided Pangea with the name and contact information of your alleged referralPangea’s Customer Service team conducted a comprehensive review of this user’s account activityOur system did not have any record of this user having entered your Referral CodeIt is of note that this user has only made one (1) transfer on our platform and entered promotional code “BONUS30” (promotional code provided to first time customers) when completing that money transfer (i.e., the user did not enter your Referral Code)Pangea’s customer service team attempted to contact you, via telephone, on January 11, at 3:00pm CT and again on January 24, at 9:45am CT, but was unable to get in touch with youOur Customer Service Manager left you a voicemail explaining the misunderstanding and also provided you with his direct email addressWe deeply value all our customers and sincerely apologize for any confusion or inconvenience that you may have experienced with our platformPlease feel free to call our customer service line at *** to have a customer service representative assist you with any questions that you may have regarding our referral bonus program Thank you, *** *** Risk and Compliance Senior Manager Pangea USA, LLC
Dear Mr. [redacted] The purpose of this letter is to respond to the complaint that you filed with the Revdex.com (“Revdex.com”) on December 20, 2017, concerning our money transfer platform. Specifically, the difficulties that you experienced with Pangea’s referral bonus program. ...
Pangea’s referral bonus program rewards existing customers who successfully refer their friends and family to our platform. In addition to rewarding existing customers, the referral program also rewards any new users who are successfully referred to our platform through this program. Here is how Pangea’s referral program works: 1. All existing customers are provided with a unique referral code (“Referral Code”) that they can share with family and friends to encourage them to use Pangea’s platform. 2. For an existing customer to receive a bonus, the family or friend referred to Pangea’s platform (“New User”) must create an account on our platform and enter the existing customer’s Referral Code when sending their first transfer. 3. When the New User enters the Referral Code, Pangea’s system automatically adds a bonus to the New User’s first transfer, while also simultaneously adding a bonus to the existing customer’s account. In investigating your complaint, Pangea’s Customer Service team conducted a comprehensive review of your account activity. Our system did not have any records of any New User having entered your Referral Code when creating a transfer, which is required to receiver a referral bonus, as explained above. As such, a referral bonus was not applied to your account. We deeply value all our customers and sincerely apologize for any confusion or inconvenience that you may have experienced with our platform. Please feel free to call our customer service line at +[redacted] to have a customer service representative assist you with any questions that you may have regarding our referral bonus program.Thank you,[redacted]VP of Compliance/Compliance OfficerPangea USA, LLC
Complaint: [redacted]
· Referral’s full name; - [redacted]· Referral’s telephone number; - [redacted]· Referral’s address; and - [redacted] PALATINE IL 60074· Any other information (including receipt copies) you believe would be helpful for our customer service team. - Referred on 11/6/17. You can contact me directly at [redacted]@gmail.com or at my phone number [redacted].
Sincerely,
[redacted]