Initial Business Response /* (1000, 9, 2014/07/21) */
Contact Name and Title: *** *** GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@stasekchevrolet.com
Case #*** *** ***
Mr*** purchased a used Dodge Charger with XXXXX miles from *** *** Chevrolet
on June 4, At that time Mr*** did purchase an extended warranty when completing the final paperworkThis warranty did in fact have a $deductible as he statedThis vehicle was sold as is and Shown by *** *** ChevroletAt the time of delivery there was no indication of any drivability issues or running problems with Mr***'s vehicleMr*** contacted *** *** with questions about his warranty and the coverages*** *** explained to Mr*** the deductible was part of the warranty he had purchased but he would speak to *** *** about helping him with it if it is a covered repairMr***'s decision to have the vehicle repair where he lives is understandable because of the distanceAny repairs Mr*** decided to have done are out of our control at *** *** ChevroletMr*** contacted *** *** after the mechanic he had taken the vehicle to was unable to repair his vehicle
I spoke with Mr*** and offered to have our transport driver pick his vehicle up free of charge and bring it to *** *** ChevroletUpon arrival it was obvious the previous repairs had done did nothing to solve the running issues Mr*** was experiencingThe vehicle would not run for more than seconds at a time
Mr***'s vehicle was then brought into the service department of *** *** Chevrolet and repairs were startedThe mileage at the time we started the repairs was XXXXX approximately miles more than when Mr*** took deliveryThe poor running condition of Mr***'s vehicle was due to a failure in the fuel delivery system along with an ignition issue as well both not covered by the extended warranty he had purchasedWhen the repairs were complete, (see attached) *** Mr***'s service consultant not the parts manager informed him the vehicle was ready for pickup
Mr*** requested we deliver the vehicle but unfortunately our delivery vehicle was unavailable until the following week and if he could not wait he would have to come and pick it up
The repairs were in fact extensive and not covered under the warranty Mr*** purchased*** *** Chevrolet did not ask Mr*** to participate, as a gesture of good ***All repairs and transportation expense to get the vehicle here have been paid by *** *** ChevroletWe did all we could to make a less than desirable situation as reasonable a possible considering the circumstancesWe at *** *** Chevrolet make every effort to satisfy all customersAt this point *** *** Chevrolet has paid for repairs not covered by the extended warranty and incurred transportation expense from Indiana
Mr*** wants reimbursement for the repair he had done in Indiana, We feel he should ask that repair facility for it since they did not achieve a resolution to the poor running condition
As to Mr***'s loan payment this was a used vehicle and sadly he did have a problem, this vehicle was inspected and offered for sale in good faithUnder any warranty or as is sale new or used vehicle there are no provisions for loan payment reimbursement
The delay in Mr***'s registration is the lag time between the state of Indiana and green light title serviceWe have done everything possible to expedite Mr***'s registration
*** ***
General Manager
Initial Consumer Rebuttal /* (3000, 11, 2014/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't except the response but didn't expect any different response either, this is exactly the type of behavior that has lead to this complaint
Final Business Response /* (4000, 13, 2014/08/01) */
While we do understand Mr***'s point of view it is *** *** Chevrolet's belief that we did everything we couldWe went above and beyond to do the repairs needed and did not ask Mr*** for anything to offset the over $in repairsMr*** is requesting payment reimbursement which is unreasonable in any situation in regards to a vehicle purchase not to mention a used vehicle sold as is and shownIn regards to the $paid to his local mechanic, the repair did nothing to solve the problem, we believe as stated previously that is the responsibility of the other shop, and feel it unreasonable to request payment from us for work that did nothing to correct the problemThank you for your consideration in this matter
*** ***
Initial Business Response /* (1000, 5, 2014/03/03) */
Contact Name and Title:***
Contact Phone: ***
Contact Email: ***@stasekchevrolet.com
*** 27th
Dear Ms*
Thank you for bringing to our attention the service you experienced here at ***
*** ChevroletWe would first like to thank you for choosing our Dealership and for being a *** *** customer
We apologize for the poor service you received on our service drive, having to wait as long as you did for a service call from our service departmentIt is frustrating for us here at *** *** as well, and it is not a usual characteristic of our organizationWe pride ourselves on great customer service, and service is the corner stone of our businessDuring the time period of *** through *** we were in the process of bringing on and training new employees transferred from another department within the dealershipThe employee you had contact with was ***New to the service department but not new to our organization*** did not handle your repair request in a professional manner and we have reviewed your interaction with himWe now have the parts in stock for your repair this Saturday *** at 8:30amWe also had a loaner vehicle on hold for you, your husband said that would not be needed that you have made other arrangementsOn Saturday please see *** in our service department, *** handle all your paper work and answer any of your questionsWe very much appreciate having customers give feedback in anyway and are grateful for you letting us know about your experienceOnce again please accept our apology for the inconvenience that we created, and thank you for allowing us to correct it
If you have any additional questions, do not hesitate to give a call or send me an email
Thank You
*** ***
***@stasekchevrolet
We contacted the customer on *** 26th and made arrangements for the repairOn Saturday *** *** our customer came in and had the recall parts installedThe vehicle was than washed and delivered back to the customer the same dayOur service consultant ***handled the complete service process from beginning to end and the customer left the dealership satisfied with the resultsWe have talked to and reviewed the interaction with the employee that originally handled our customer back in *** At the dealership we have reviewed and corrected the process for handling customers that drive in with recall lettersI called the customer today (Monday *** 3rd) and thanked them again for allowing us to correct the problem
***
Consumer Response /* (450, 12, 2014/03/24) */
I am pleased that the recalled part was replaced eventuallyI have not for the record had any issues since the repairThe gentlemen (***) whom helped us that day was friendly and helpful*** stated that due to the continuous frustration Stasek will also assist with other repairs as neededI am hopeful that they will hold up to thatWhen they do repairs, as needed, I will gladly make a positive commentI will be purchasing a new car in the upcoming months for myself and my sonAs of now I am not confident in the abilities of this dealership
Complaint:
I am rejecting this response because:
As stated numerous times I feel that my vehicle was not diagnosed correctly while under warrantyIt was noted prior to my extended warranty expiring the problem was verified and noted that it was due to an unknown causeNow how is that my faultYou verify a problem, but don't know what's causing itMaybe I put to much trust in Bill *** Chevrolet by taking them at their word that since they documented the issue it would be covered if any problems occur down the road. Unfortunately for me the trans did not fail right away after my last (under warranty) visit. The transmission failed miles later, which for someone who drives average miles would be a few months later - but for me it took some time as I do not drive a lot of milesIt's sad to see that the only assistance I received was from General Motors themselvesGM covered half the repair costs and Bill *** Chevrolet did not offer any assistance or cover anythingLeaving me out of pocket for the balance of the repairThe dealership did not build the vehicle, but they were the ones that serviced it and failed to repair a problem that I had complained about for many yearsAs a long time customer I had hoped to be treated as a valued customer. Now I am an ex-customer that is out over $for a repair that should have been fixed prior to the warranty expiringThanks for all your assistance Bill *** Chevrolet
Sincerely,
Bob ***
I've been a happy Stasek customer for several years nowI had a very positive and painless car buying experienceTheir employees are knowledgeable and assisted me in getting the best deal and financing availableI see more Stasek vehicles in my future
I contacted Bill Stasek Chevrolet regarding a vehicle I saw on their website to verify that they had it in stock prior to driving minutes to see itI was assured that they had it in stockI traveled that day to see the vehicleUpon arrival, despite not seeing the vehicle on the lot, I was assured it was thereThey brought us inside and spent several minutes asking questionsFinally, the salesman stated he would pull around the vehicle for us to test driveWe waited outside for quite some time When they brought around a car, though the same color and model, it was not the car that we requested to see and was not equipped with many of the features we were seeking Only then were we finally told they did not have the other vehicle in stock but this one is
"similarly equipped" though it obviously was notI am convinced they falsely advertise vehicles to lure people to the dealershipI was very upset to have spent over hours of my day off visiting this dealership only to have been deceived
Over two days at the end of November I shopped for a new *** at Stasek Chevrolet Not having really done my homework, I floated into the showroom with a recommendation from a friend to see Sales Consultant Peter *** My friend had dealt with Peter and was satisfied with the deal he got on a new automobile I knew vaguely what I wanted in terms of truck body, engine, and drive train from my experience driving a Chevy truck for the last years However, I had NO idea how much technology had changed Peter was very kind and patient with me, laying out options and helping me "build" a truck Once I'd determined the specs, Peter helped me find how to get what I wanted within the budget my wife and I had predetermined Along the way, Bill Stasek introduced himself and encouraged me to take advantage of the post-sale offerings at the dealership: free oil changes, free car washes, several free wax jobs, etc I was impressed by his warmth as I was impressed with the professionalism and competence of all the sales personnel with whom I interacted No question I asked was "dumb." Advice was plentiful and helpful At the end of the second day at Stasek, I drove out in a *** *** that had all of the features I most wanted at a price that I could afford Buying an automobile to most of us is akin to visiting the dentist -- except that some dentists make the process painless Shopping for a car with Peter at Stasek Chevy was painless And productive And satisfying I recommend the dealership and the salesman
Complaint:
I am rejecting this response because:
First of all I requested my service records and part of the
record history shows repair orders from to have been "purged"
from the systemIf they were available then they should have been provided to
me when I made the request for my repair historyRegardless, my issue is not
about the missing records it's about the transmission repair to my vehicle.The dealership states that my complaints throughout
ownership are of different types- miles - vibration, delayed shift and clunk
into gear- miles - delayed shift- miles - vibration and delayed shift- miles - delayed shift, slams into second
gear and shutters
additional transmission concerns were recorded from time of
purchase to 10.31.07, but as stated I do not have the recordsI do know that I
brought the truck in prior to for a loud clunk noise when in reverse
and was told the issue was normal.The dealership states they could not verify the concern and
Randy *** was unable to duplicate the issue on a road test with meThat is
not correct, RO on states, "Can not find out what is wrong
with vehicleTest drove, DUPLICATEDNeed to get the concern to act up more so
we can find out what's wrong"
At this point I was advised by the service department that
the issue was documented and if any problems occur at a later date they would
be covered
It was miles later and the transmission failedThe
first, second and reverse gears had an internal failureEvery complaint I have
had about the transmission included reverse, first and second gearThe transmission has clearly had an issue from early on
These complaints were never addressed correctly and eventually led to a
complete transmission failureSo since they were unable to figure out what was
wrong, I was left with a vehicle with a transmission issue that ultimately
failed after my warranty was upThe response also states that I was advised by the
dealership that they would not participate in the cost of the repair, that is a
statementBob *** stated to me that once the repair was completed he
would look at the invoice and see if he could help out with any of the repair
costNothing was done by Bob *** to assist with any of the chargesAlthough the dealership did not build the vehicle, they did
service itDue to their failure to diagnose the transmission issues that were
complained about numerous times, I was left with a major out of pocket expense
GM stepped up with some assistance, but the dealership failed to offer any helpI attempted to contact Bob *** via the phone and in
writing to further discuss this issue and never received a responseI then
proceeded to contact Bill *** in writing and did not receive a response from
him eitherAfter all the years of being a loyal customer of this dealership, I
never expected to be blown off and treated in this manner
Sincerely,
Bob ***
We had the best car buying experience with Bill Stasek Chevrolet from the first step in the door. Truly warm and competent customer service experience. I am a seasoned car buyer and very critical and a difficult customer typically and I was more than pleased by the quality care provided by our Sales Consultant Stacey [redacted] and his team. Yes, we bought a car! Great experience there all around.
Complaint: 10947701
I am rejecting this response because:
My complaint is not and has never been about service records. The complaint is in regards to charges I incurred for a transmission repair that should have been diagnosed properly and repaired while my vehicle was under warranty. I do not understand why this keeps reverting back to an issue about service records.
While I appreciate the offer to print the service records that had shown to be purged on the paperwork I received, that does not resolve the issue that I had to pay $1756.36 for a transmission repair that I had reported numerous times as explained in my complaint and responses.
I feel that the dealership is trying to dodge the complaint with this type of response.
Additionally I would like to request who is handling and responding to this from Bill [redacted] Chevrolet.
Sincerely,
Bob [redacted]
Initial Business Response /* (1000, 5, 2014/08/07) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@stasekchevrolet.com
August 5, 2014
Revdex.com
Chicago, IL.
Re: Case # XXXXXXXX
[redacted]
Mr. [redacted] agreed to purchase...
a 2009 Volkswagen Jetta Sportwagen from Bill Stasek Chevrolet on July 12, 2014 through [redacted] Motors. [redacted] our sales representative, contacted Mr. [redacted] on July 14th to explain the details needed to complete the transaction. The terms of sale were agreed to and Mr. [redacted] proceeded to obtain his financing through USAA. [redacted] sent Mr. [redacted] all the necessary paperwork to be signed on July 15th (copies attached).Document #2 explained what needed to be done in order to complete the transaction.
Mr. [redacted] returned the documents to us and we processed the USAA draft for the funds because he neglected to let us know that he did not want to sign the Revdex.com arbitration agreement. When our Business Manager, [redacted] was clearing the final paperwork she discovered the agreement was missing (copy attached #3). I called Mr. [redacted] and explained to him that while the arbitration agreement is voluntary we will not sell a vehicle unless the form is signed. [redacted] states that she told him that the arbitration agreement is required in some form or another by most Illinois dealers.
To address the issue of GM, I was in touch with them about the situation and traded messages with the individual who was dealing with the complaint. As far as Mr. [redacted]s allegation that I did not return his calls - there was never a time when I was not in contact with him, even as late as Sunday, August 3rd at approximately 5pm.He called my cell phone and I spoke with him and informed him the money had been returned to USAA after we had received funding of the electronic check. (copies attached #s 4,5,6). Further, there was never any license and title work sent to the state for this transaction.
The refund check to USAA cleared our bank this morning and Mr. [redacted] is aware they received the funds. I believe we have handled the situation as well as we possibly could have and request that you close the case.
Thank you for your consideration in this matter.
Best Regards,
[redacted]
General Manager
Initial Business Response /* (1000, 9, 2014/07/21) */
Contact Name and Title: *** *** GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@stasekchevrolet.com
Case #*** *** ***
Mr*** purchased a used Dodge Charger with XXXXX miles from *** *** Chevrolet
on June 4, At that time Mr*** did purchase an extended warranty when completing the final paperworkThis warranty did in fact have a $deductible as he statedThis vehicle was sold as is and Shown by *** *** ChevroletAt the time of delivery there was no indication of any drivability issues or running problems with Mr***'s vehicleMr*** contacted *** *** with questions about his warranty and the coverages*** *** explained to Mr*** the deductible was part of the warranty he had purchased but he would speak to *** *** about helping him with it if it is a covered repairMr***'s decision to have the vehicle repair where he lives is understandable because of the distanceAny repairs Mr*** decided to have done are out of our control at *** *** ChevroletMr*** contacted *** *** after the mechanic he had taken the vehicle to was unable to repair his vehicle
I spoke with Mr*** and offered to have our transport driver pick his vehicle up free of charge and bring it to *** *** ChevroletUpon arrival it was obvious the previous repairs had done did nothing to solve the running issues Mr*** was experiencingThe vehicle would not run for more than seconds at a time
Mr***'s vehicle was then brought into the service department of *** *** Chevrolet and repairs were startedThe mileage at the time we started the repairs was XXXXX approximately miles more than when Mr*** took deliveryThe poor running condition of Mr***'s vehicle was due to a failure in the fuel delivery system along with an ignition issue as well both not covered by the extended warranty he had purchasedWhen the repairs were complete, (see attached) *** Mr***'s service consultant not the parts manager informed him the vehicle was ready for pickup
Mr*** requested we deliver the vehicle but unfortunately our delivery vehicle was unavailable until the following week and if he could not wait he would have to come and pick it up
The repairs were in fact extensive and not covered under the warranty Mr*** purchased*** *** Chevrolet did not ask Mr*** to participate, as a gesture of good ***All repairs and transportation expense to get the vehicle here have been paid by *** *** ChevroletWe did all we could to make a less than desirable situation as reasonable a possible considering the circumstancesWe at *** *** Chevrolet make every effort to satisfy all customersAt this point *** *** Chevrolet has paid for repairs not covered by the extended warranty and incurred transportation expense from Indiana
Mr*** wants reimbursement for the repair he had done in Indiana, We feel he should ask that repair facility for it since they did not achieve a resolution to the poor running condition
As to Mr***'s loan payment this was a used vehicle and sadly he did have a problem, this vehicle was inspected and offered for sale in good faithUnder any warranty or as is sale new or used vehicle there are no provisions for loan payment reimbursement
The delay in Mr***'s registration is the lag time between the state of Indiana and green light title serviceWe have done everything possible to expedite Mr***'s registration
*** ***
General Manager
Initial Consumer Rebuttal /* (3000, 11, 2014/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't except the response but didn't expect any different response either, this is exactly the type of behavior that has lead to this complaint
Final Business Response /* (4000, 13, 2014/08/01) */
While we do understand Mr***'s point of view it is *** *** Chevrolet's belief that we did everything we couldWe went above and beyond to do the repairs needed and did not ask Mr*** for anything to offset the over $in repairsMr*** is requesting payment reimbursement which is unreasonable in any situation in regards to a vehicle purchase not to mention a used vehicle sold as is and shownIn regards to the $paid to his local mechanic, the repair did nothing to solve the problem, we believe as stated previously that is the responsibility of the other shop, and feel it unreasonable to request payment from us for work that did nothing to correct the problemThank you for your consideration in this matter
*** ***
Initial Business Response /* (1000, 5, 2014/03/03) */
Contact Name and Title:***
Contact Phone: ***
Contact Email: ***@stasekchevrolet.com
*** 27th
Dear Ms*
Thank you for bringing to our attention the service you experienced here at ***
*** ChevroletWe would first like to thank you for choosing our Dealership and for being a *** *** customer
We apologize for the poor service you received on our service drive, having to wait as long as you did for a service call from our service departmentIt is frustrating for us here at *** *** as well, and it is not a usual characteristic of our organizationWe pride ourselves on great customer service, and service is the corner stone of our businessDuring the time period of *** through *** we were in the process of bringing on and training new employees transferred from another department within the dealershipThe employee you had contact with was ***New to the service department but not new to our organization*** did not handle your repair request in a professional manner and we have reviewed your interaction with himWe now have the parts in stock for your repair this Saturday *** at 8:30amWe also had a loaner vehicle on hold for you, your husband said that would not be needed that you have made other arrangementsOn Saturday please see *** in our service department, *** handle all your paper work and answer any of your questionsWe very much appreciate having customers give feedback in anyway and are grateful for you letting us know about your experienceOnce again please accept our apology for the inconvenience that we created, and thank you for allowing us to correct it
If you have any additional questions, do not hesitate to give a call or send me an email
Thank You
*** ***
***@stasekchevrolet
We contacted the customer on *** 26th and made arrangements for the repairOn Saturday *** *** our customer came in and had the recall parts installedThe vehicle was than washed and delivered back to the customer the same dayOur service consultant ***handled the complete service process from beginning to end and the customer left the dealership satisfied with the resultsWe have talked to and reviewed the interaction with the employee that originally handled our customer back in *** At the dealership we have reviewed and corrected the process for handling customers that drive in with recall lettersI called the customer today (Monday *** 3rd) and thanked them again for allowing us to correct the problem
***
Consumer Response /* (450, 12, 2014/03/24) */
I am pleased that the recalled part was replaced eventuallyI have not for the record had any issues since the repairThe gentlemen (***) whom helped us that day was friendly and helpful*** stated that due to the continuous frustration Stasek will also assist with other repairs as neededI am hopeful that they will hold up to thatWhen they do repairs, as needed, I will gladly make a positive commentI will be purchasing a new car in the upcoming months for myself and my sonAs of now I am not confident in the abilities of this dealership
Complaint:
I am rejecting this response because:
As stated numerous times I feel that my vehicle was not diagnosed correctly while under warrantyIt was noted prior to my extended warranty expiring the problem was verified and noted that it was due to an unknown causeNow how is that my faultYou verify a problem, but don't know what's causing itMaybe I put to much trust in Bill *** Chevrolet by taking them at their word that since they documented the issue it would be covered if any problems occur down the road. Unfortunately for me the trans did not fail right away after my last (under warranty) visit. The transmission failed miles later, which for someone who drives average miles would be a few months later - but for me it took some time as I do not drive a lot of milesIt's sad to see that the only assistance I received was from General Motors themselvesGM covered half the repair costs and Bill *** Chevrolet did not offer any assistance or cover anythingLeaving me out of pocket for the balance of the repairThe dealership did not build the vehicle, but they were the ones that serviced it and failed to repair a problem that I had complained about for many yearsAs a long time customer I had hoped to be treated as a valued customer. Now I am an ex-customer that is out over $for a repair that should have been fixed prior to the warranty expiringThanks for all your assistance Bill *** Chevrolet
Sincerely,
Bob ***
I've been a happy Stasek customer for several years nowI had a very positive and painless car buying experienceTheir employees are knowledgeable and assisted me in getting the best deal and financing availableI see more Stasek vehicles in my future
I contacted Bill Stasek Chevrolet regarding a vehicle I saw on their website to verify that they had it in stock prior to driving minutes to see itI was assured that they had it in stockI traveled that day to see the vehicleUpon arrival, despite not seeing the vehicle on the lot, I was assured it was thereThey brought us inside and spent several minutes asking questionsFinally, the salesman stated he would pull around the vehicle for us to test driveWe waited outside for quite some time When they brought around a car, though the same color and model, it was not the car that we requested to see and was not equipped with many of the features we were seeking Only then were we finally told they did not have the other vehicle in stock but this one is
"similarly equipped" though it obviously was notI am convinced they falsely advertise vehicles to lure people to the dealershipI was very upset to have spent over hours of my day off visiting this dealership only to have been deceived
Over two days at the end of November I shopped for a new *** at Stasek Chevrolet Not having really done my homework, I floated into the showroom with a recommendation from a friend to see Sales Consultant Peter *** My friend had dealt with Peter and was satisfied with the deal he got on a new automobile I knew vaguely what I wanted in terms of truck body, engine, and drive train from my experience driving a Chevy truck for the last years However, I had NO idea how much technology had changed Peter was very kind and patient with me, laying out options and helping me "build" a truck Once I'd determined the specs, Peter helped me find how to get what I wanted within the budget my wife and I had predetermined Along the way, Bill Stasek introduced himself and encouraged me to take advantage of the post-sale offerings at the dealership: free oil changes, free car washes, several free wax jobs, etc I was impressed by his warmth as I was impressed with the professionalism and competence of all the sales personnel with whom I interacted No question I asked was "dumb." Advice was plentiful and helpful At the end of the second day at Stasek, I drove out in a *** *** that had all of the features I most wanted at a price that I could afford Buying an automobile to most of us is akin to visiting the dentist -- except that some dentists make the process painless Shopping for a car with Peter at Stasek Chevy was painless And productive And satisfying I recommend the dealership and the salesman
Complaint:
I am rejecting this response because:
First of all I requested my service records and part of the
record history shows repair orders from to have been "purged"
from the systemIf they were available then they should have been provided to
me when I made the request for my repair historyRegardless, my issue is not
about the missing records it's about the transmission repair to my vehicle.The dealership states that my complaints throughout
ownership are of different types- miles - vibration, delayed shift and clunk
into gear- miles - delayed shift- miles - vibration and delayed shift- miles - delayed shift, slams into second
gear and shutters
additional transmission concerns were recorded from time of
purchase to 10.31.07, but as stated I do not have the recordsI do know that I
brought the truck in prior to for a loud clunk noise when in reverse
and was told the issue was normal.The dealership states they could not verify the concern and
Randy *** was unable to duplicate the issue on a road test with meThat is
not correct, RO on states, "Can not find out what is wrong
with vehicleTest drove, DUPLICATEDNeed to get the concern to act up more so
we can find out what's wrong"
At this point I was advised by the service department that
the issue was documented and if any problems occur at a later date they would
be covered
It was miles later and the transmission failedThe
first, second and reverse gears had an internal failureEvery complaint I have
had about the transmission included reverse, first and second gearThe transmission has clearly had an issue from early on
These complaints were never addressed correctly and eventually led to a
complete transmission failureSo since they were unable to figure out what was
wrong, I was left with a vehicle with a transmission issue that ultimately
failed after my warranty was upThe response also states that I was advised by the
dealership that they would not participate in the cost of the repair, that is a
statementBob *** stated to me that once the repair was completed he
would look at the invoice and see if he could help out with any of the repair
costNothing was done by Bob *** to assist with any of the chargesAlthough the dealership did not build the vehicle, they did
service itDue to their failure to diagnose the transmission issues that were
complained about numerous times, I was left with a major out of pocket expense
GM stepped up with some assistance, but the dealership failed to offer any helpI attempted to contact Bob *** via the phone and in
writing to further discuss this issue and never received a responseI then
proceeded to contact Bill *** in writing and did not receive a response from
him eitherAfter all the years of being a loyal customer of this dealership, I
never expected to be blown off and treated in this manner
Sincerely,
Bob ***
We had the best car buying experience with Bill Stasek Chevrolet from the first step in the door. Truly warm and competent customer service experience. I am a seasoned car buyer and very critical and a difficult customer typically and I was more than pleased by the quality care provided by our Sales Consultant Stacey [redacted] and his team. Yes, we bought a car! Great experience there all around.
Complaint: 10947701
I am rejecting this response because:
My complaint is not and has never been about service records. The complaint is in regards to charges I incurred for a transmission repair that should have been diagnosed properly and repaired while my vehicle was under warranty. I do not understand why this keeps reverting back to an issue about service records.
While I appreciate the offer to print the service records that had shown to be purged on the paperwork I received, that does not resolve the issue that I had to pay $1756.36 for a transmission repair that I had reported numerous times as explained in my complaint and responses.
I feel that the dealership is trying to dodge the complaint with this type of response.
Additionally I would like to request who is handling and responding to this from Bill [redacted] Chevrolet.
Sincerely,
Bob [redacted]
Great service
Initial Business Response /* (1000, 5, 2014/08/07) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@stasekchevrolet.com
August 5, 2014
Revdex.com
Chicago, IL.
Re: Case # XXXXXXXX
[redacted]
Mr. [redacted] agreed to purchase...
a 2009 Volkswagen Jetta Sportwagen from Bill Stasek Chevrolet on July 12, 2014 through [redacted] Motors. [redacted] our sales representative, contacted Mr. [redacted] on July 14th to explain the details needed to complete the transaction. The terms of sale were agreed to and Mr. [redacted] proceeded to obtain his financing through USAA. [redacted] sent Mr. [redacted] all the necessary paperwork to be signed on July 15th (copies attached).Document #2 explained what needed to be done in order to complete the transaction.
Mr. [redacted] returned the documents to us and we processed the USAA draft for the funds because he neglected to let us know that he did not want to sign the Revdex.com arbitration agreement. When our Business Manager, [redacted] was clearing the final paperwork she discovered the agreement was missing (copy attached #3). I called Mr. [redacted] and explained to him that while the arbitration agreement is voluntary we will not sell a vehicle unless the form is signed. [redacted] states that she told him that the arbitration agreement is required in some form or another by most Illinois dealers.
To address the issue of GM, I was in touch with them about the situation and traded messages with the individual who was dealing with the complaint. As far as Mr. [redacted]s allegation that I did not return his calls - there was never a time when I was not in contact with him, even as late as Sunday, August 3rd at approximately 5pm.He called my cell phone and I spoke with him and informed him the money had been returned to USAA after we had received funding of the electronic check. (copies attached #s 4,5,6). Further, there was never any license and title work sent to the state for this transaction.
The refund check to USAA cleared our bank this morning and Mr. [redacted] is aware they received the funds. I believe we have handled the situation as well as we possibly could have and request that you close the case.
Thank you for your consideration in this matter.
Best Regards,
[redacted]
General Manager