Complaint: I am rejecting this response because: My complaint is not and has never been about service recordsThe complaint is in regards to charges I incurred for a transmission repair that should have been diagnosed properly and repaired while my vehicle was under warrantyI do not understand why this keeps reverting back to an issue about service recordsWhile I appreciate the offer to print the service records that had shown to be purged on the paperwork I received, that does not resolve the issue that I had to pay $for a transmission repair that I had reported numerous times as explained in my complaint and responsesI feel that the dealership is trying to dodge the complaint with this type of responseAdditionally I would like to request who is handling and responding to this from Bill [redacted] ChevroletSincerely, Bob [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/08/07) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @stasekchevrolet.com August 5, Revdex.com Chicago, IL Re: Case # XXXXXXXX [redacted] Mr [redacted] agreed to purchase a Volkswagen Jetta Sportwagen from Bill Stasek Chevrolet on July 12, through [redacted] Motors [redacted] our sales representative, contacted Mr [redacted] on July 14th to explain the details needed to complete the transactionThe terms of sale were agreed to and Mr [redacted] proceeded to obtain his financing through USAA [redacted] sent Mr [redacted] all the necessary paperwork to be signed on July 15th (copies attached).Document #explained what needed to be done in order to complete the transaction Mr [redacted] returned the documents to us and we processed the USAA draft for the funds because he neglected to let us know that he did not want to sign the Revdex.com arbitration agreementWhen our Business Manager, [redacted] was clearing the final paperwork she discovered the agreement was missing (copy attached #3)I called Mr [redacted] and explained to him that while the arbitration agreement is voluntary we will not sell a vehicle unless the form is signed [redacted] states that she told him that the arbitration agreement is required in some form or another by most Illinois dealers To address the issue of GM, I was in touch with them about the situation and traded messages with the individual who was dealing with the complaintAs far as Mr***s allegation that I did not return his calls - there was never a time when I was not in contact with him, even as late as Sunday, August 3rd at approximately 5pm.He called my cell phone and I spoke with him and informed him the money had been returned to USAA after we had received funding of the electronic check(copies attached #s 4,5,6)Further, there was never any license and title work sent to the state for this transaction The refund check to USAA cleared our bank this morning and Mr [redacted] is aware they received the fundsI believe we have handled the situation as well as we possibly could have and request that you close the case Thank you for your consideration in this matter Best Regards, [redacted] General Manager
Complaint: I am rejecting this response because: My complaint is not and has never been about service recordsThe complaint is in regards to charges I incurred for a transmission repair that should have been diagnosed properly and repaired while my vehicle was under warrantyI do not understand why this keeps reverting back to an issue about service recordsWhile I appreciate the offer to print the service records that had shown to be purged on the paperwork I received, that does not resolve the issue that I had to pay $for a transmission repair that I had reported numerous times as explained in my complaint and responsesI feel that the dealership is trying to dodge the complaint with this type of responseAdditionally I would like to request who is handling and responding to this from Bill [redacted] ChevroletSincerely, Bob [redacted]
Great service
Initial Business Response / [redacted] (1000, 5, 2014/08/07) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @stasekchevrolet.com August 5, Revdex.com Chicago, IL Re: Case # XXXXXXXX [redacted] Mr [redacted] agreed to purchase a Volkswagen Jetta Sportwagen from Bill Stasek Chevrolet on July 12, through [redacted] Motors [redacted] our sales representative, contacted Mr [redacted] on July 14th to explain the details needed to complete the transactionThe terms of sale were agreed to and Mr [redacted] proceeded to obtain his financing through USAA [redacted] sent Mr [redacted] all the necessary paperwork to be signed on July 15th (copies attached).Document #explained what needed to be done in order to complete the transaction Mr [redacted] returned the documents to us and we processed the USAA draft for the funds because he neglected to let us know that he did not want to sign the Revdex.com arbitration agreementWhen our Business Manager, [redacted] was clearing the final paperwork she discovered the agreement was missing (copy attached #3)I called Mr [redacted] and explained to him that while the arbitration agreement is voluntary we will not sell a vehicle unless the form is signed [redacted] states that she told him that the arbitration agreement is required in some form or another by most Illinois dealers To address the issue of GM, I was in touch with them about the situation and traded messages with the individual who was dealing with the complaintAs far as Mr***s allegation that I did not return his calls - there was never a time when I was not in contact with him, even as late as Sunday, August 3rd at approximately 5pm.He called my cell phone and I spoke with him and informed him the money had been returned to USAA after we had received funding of the electronic check(copies attached #s 4,5,6)Further, there was never any license and title work sent to the state for this transaction The refund check to USAA cleared our bank this morning and Mr [redacted] is aware they received the fundsI believe we have handled the situation as well as we possibly could have and request that you close the case Thank you for your consideration in this matter Best Regards, [redacted] General Manager