Bill Talley Ford, Inc.

Review: I decided to buy a new car to upgrade to one with certain safety features. I went to Bill Talley Ford and after working with my salesman, Larry R[redacted], I ordered a new [redacted] several months ago with blind spot detection and collision avoidance systems with brake support. I was reassured that those features had been placed in my order. I received the car about 8 weeks after I ordered it. Shortly after, while reviewing the owners manual ,I didn't see that the car had the collision avoidance system. I called my salesman and he was sure the system was ordered and installed but had to check. I brought the car into the dealership and low and behold it was not on the car, both to my chagrin as well as the salesman. After some investigation the salesman admitted he made a mistake.In fact it turns out that the [redacted] model doesn't even offer collision avoidance. I realized mistakes are made but I specifically bought the car for the safety features. For the past 2 months I have had at least 20 conversations back and forth waiting to see how they would help me resolve the issue. Finally after no response, I made an offer. I found an aftermarket collision warning system that can be installed in any car for about $1200. I suggested that if they could pay for that, I would be satisfied. They basically told me tough luck and offered no alternative solution. In summary, my salesman admitted the mistake. I accept a mistake was made but I was misled when I purchased the car.Desired Settlement: All I'm asking is to get some type of collision avoidance system on my car. There is a radar sensing product which at least will give me some protection even though it does not have brake assist. If they say tough luck, then I will return the car for a 100% refund.

Business

Response:

BB spoke with the business regarding this case. The customer came into to order a vehicle with a sale representative. The vehicle was priced with the features picked by the customer, however the customer did not purchase at that time he left the dealership, He came back later and purchased the vehicle. About a week later the customer contacted the dealership and wanted to add a feature that was not original on the paperwork. The vehicle was made and shipped to the dealership and the customer came and reviewed the vehicle and paid for the vehicle. The customer came back and said that he did not want one of the features on the vehicle and wanted collision avoidance. This feature is not an option on the model the customer purchased and to have had it on the vehicle in the first place would mean that the customer would have had to pick the next model up for the vehicle. That would have added a few thousands dollars more to the cost. The customer found an aftermarket park that could be installed. The business offered to pay for a part of that cost, since to have it from the beginning would have cost more for the customer. The business said if the customer would pay $950 he would cover the cost above that. The customer declined and felt the business should pay the entire cost. Since the customer accepted the vehicle and only came back later with concern the business feels there offer is a reasonable one in this situation.

Consumer

Response:

The customer contacted Revdex.com and said this was resolved directly with the business.