Bill Tysman Companies

I am rejecting this response because:It would cost me dollars to have the transmission removed and dollars to have it shippedIt did not work day one why would I pay that much money to send something back to him that had all these problems and worn out parts as pictures show with less than miles on transmissionUp graded torque converter never installed as ordered, this transmission was never rebuilt as advertised in his so called home page

Complaint: [redacted] I am rejecting this response because:When we purchased this transmission, the owner/company "J.R." knew we would be installing the transmission ourselvesWe have decades of experience with transmissions and automobile repairThe transmission was installed WITHOUT DAMAGE and operated the vehicle immediately but only in third and fourth gearsHad there been any damage to the shaft during installation, the pump would have also been damaged and the vehicle would have failed to run any more than milesAfter attempting to speak with J.Rabout the issue, and he hung up on us multiple times, we drove our vehicle to a transmission shop for a second opinion who confirmed that not only was the wrong transmission sent to us for our vehicle, but it also had internal build problemsJ.Rwould not and will not communicate with our professional technician at the transmission shop regarding the condition of his defective transmission, nor will he participate in mediation through the local administrative levels in New JerseyHe required that I ship the unit back to him for evaluation, which was absolutely subjectiveHe is lying about the condition of the transmission and we have proof that what he says is not only incorrect but physically impossibleJ.Rhas both the bad transmission and my moneyObviously I do not want the bad unit back...we have since rebuilt our original transmission, installed it ourselves and it is working greatI want my money refunded and for this company to take accountability for their poor ethicsJ.R., this company's representative is condescending, unprofessional, and has no integrity Regards, [redacted]

Customer installed the transmission them self and damaged the shaft causing damage to the transmissionThey called several times upon installation and they were told to have it installed professionally, but chose to to the work themselvesWe do not warranty others workHad it been installed
properly it world have worked fineThanks TSoTR

Response:Not sure what his complaint isHeard from him in March and he was told to send the transmission back to be inspected and repaired under the terms of the warrantyHe knew all warranty work was to be performed at our location prior to buying from usHe chose to bring it somewhere else to
be repairedThat was his decision to makeThanks Transmission Specialist

Response:Customer was told since each transmission is built per vehicle, depending on parts determines the time involved to rebuild and deliverSince order was cancelled, not sure why customer is complaining over $That is more than fair since most place would have charged a restocking fee
of several hundred dollarsWe spent time and money on his rebuild and $is more than reasonable for the time and money we put into his rebuildThanks Transmission Specuialist

I am rejecting this response because:It would cost me 400 dollars to have the transmission removed and 400 dollars to have it shipped. It did not work day one why would I pay that much money to send something back to him that had all these problems and worn out parts as pictures show with less than 300 miles on transmission. Up graded torque converter never installed as ordered, this transmission was never rebuilt as advertised in his so called home page.

Response:Customer knew the transmission and torque converter was what he bought from us was only covered by warranty. Without the transmission there is no way to determine if there is even a problem the the transmission. He did receive the converter he was sold, not sure what he is talking about. Transmission Specialist of Tome River

Complaint: [redacted]
I am rejecting this response because:When we purchased this transmission, the owner/company "J.R." knew we would be installing the transmission ourselves. We have decades of experience with transmissions and automobile repair. The transmission was installed WITHOUT DAMAGE and operated the vehicle immediately but only in third and fourth gears. Had there been any damage to the shaft during installation, the pump would have also been damaged and the vehicle would have failed to run any more than 5 miles. After attempting to speak with J.R. about the issue, and he hung up on us multiple times, we drove our vehicle to a transmission shop for a second opinion who confirmed that not only was the wrong transmission sent to us for our vehicle, but it also had internal build problems. J.R. would not and will not communicate with our professional technician at the transmission shop regarding the condition of his defective transmission, nor will he participate in mediation through the local administrative levels in New Jersey. He required that I ship the unit back to him for evaluation, which was absolutely subjective. He is lying about the condition of the transmission and we have proof that what he says is not only incorrect but physically impossible. J.R. has both the bad transmission and my money. Obviously I do not want the bad unit back...we have since rebuilt our original transmission, installed it ourselves and it is working great. I want my money refunded and for this company to take accountability for their poor ethics. J.R., this company's representative is condescending, unprofessional, and has no integrity.
Regards,
[redacted]

I am rejecting this response because: Company lied about rebuilding transmission as seen from the bill to have same transmission repaired. He also lied about torque converter being an up grade which it definitely was not.
On Sep 17, 2014, at 2:05 PM, "J. R." <[email protected]> wrote:Invoice for: Rebuilt transmission and torque converter (upgraded/exchanged)Vehicle: 1995 Ford Lightning/2wd/5.8/gasTrans. ordered: E4OD
Regards,
I realize nothing is going to happen, I just want Revdex.com to know this company is not a responsible business and it preys on customers with its small print warranty that no one reads when purchasing a large item expected to be honestly repaired. I am of the belief it was sent unrepaired in hopes I would spend the additional money to have it removed and sent back. It was defective on day one.