Bill Volz's Westchester

Response for [redacted]  [redacted] . you have owned the jeep for 2 years . And have never serviced the jeep here since you have purchased the jeep. In 2 years I have know idea who worked on the car .Or what has been done . like I told you when you came down to the dealer if you would have came to us...

first we could have repaired the car. And if we feel its something we missed there would be 0 charge . If we felt it was something that broke over time we would split the cost with you . we do this type of thing for all of our customers .   Joe V[redacted] Service Manager Bill Volz Westchester  [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. Reason for complaint is that on my last repair the car was given back unsafe and not repaired fully as stated, even though Bill Volz Chrysler Jeep Dodge of Westchester aka [redacted] was fully paid for these covered repairs. 
2. Car was given back to me dangerous (does NOT break properly and stalls) Both were issues why the car was there for repair and were supposed to be repaired.
3. When I returned with the car within 2 days of repair to show Bill Volz Chrysler Jeep Dodge of Westchester aka [redacted] that the car was still not fixed and that the breakes were not functioning properly (after their break repair) and the car was unsafe, I was told to come back 3 weeks later. They would not even look at the car.  This is the same car that I purchased NEW from them " Bill Volz Chrysler Jeep Dodge of Westchester aka [redacted] "
4. On that same day I was told that by Service manager that I caused the problems " how do I know you did not do that?"  WHAT! What is my incentive to cause damage to my car? NONE! I had paid about $500 for a week rental through Enterprise and had no interest in doing that again so I wanted them to fix my car right and get out of there.
When I left I asked to speak to the owner. I was told there was no owner. Let me speak to the person in charge. I was told it was Joe V[redacted] " The Service manger. Same Service Manager that accused me of sabotaging my own car instead of looking at the car and seeing what was wrong with the repair they just did on my breaks"
5. I come back 3 weeks later as asked by Joe only to be told that they will not work on my car again because I'm too much trouble.  Again I ask to speak to the person in charge and I'm given Joe V[redacted]'s brother (sales manager) who then takes me into the sales showroom and tells me they will not fix my car even though they got paid for it. And even though they sold it to me. I believe they were hoping I would loose it so they would call the cops. That did not happen. I did not lose it and I left without incident.  However on the reply to the Revdex.com Joe states something about kids and me talking bad to him. That never happened. What did happen is that when the car was not fixed I emailed Joe and asked if the car was safe to ride with the dash lights that came on (see attached email) later it became obvious the car was not fixed and dangerous. Came back to the service dept and complained to joe in a civil manner, never disrespectful. The fact that this type of rhetoric is being used to somehow justify kicking out a customer who buys a car NEW from them and then complains when their service dept gives the car back unsafe is pathetic.   
6. As to the comment that "upper management wanted me out" That is an interesting accusation. And may need further investigation on my part. That is because according to Joe's reply the reason why they are refusing to fix their repair on my car from last month is due to a matter that happend in 2010-2012. During that time the car hd transmission problems and it took Bill Volz Chrysler Jeep Dodge of Westchester aka [redacted] about 8 times to get it right. At one point I contacted Chrysler and wanted the car purchased back under the lemon law because it had gone back for the same issues so many times. In an effort to make the Lemon law time run out Bill Volz Chrysler Jeep Dodge of Westchester aka [redacted] kept my car for 8 months (during which time I had a loaner which I hated and had constantly asked for my car back during that time). One day the Mr V[redacted] himself calls and leaves a message in my answering machine "which I still have" threatening to call the police If I don't return the loaner. Funny because this was only promted by my earlier call to Bill Volz Chrysler Jeep Dodge of Westchester aka [redacted] when I asked if my car was fixed and stated that after 8 months they need to make sure the transmission was fully fixed before giving it to me as I did not want to go back for the same thing again. Within 6 hours of that phone call I get the message threatening me. Mind you that They kept my car so the lemon law would run out, only when the lemon law time ran out did they care about. giving me my car back. OH. And the car was still not fixed. I get my car back with a dead battery and filthy with weeds growing out of it from staying out all those months. The kicker here is that the transmission was still not fixed.  For the purpose of proving that I'm accurate in my description of the 8 month allegation and curious why upper management would "want me out" attached below are video links to some of the relevant proof about the reason why they kept my car for 8 months and not the other way around.   
6. These are the things that were not fixed by Bill Volz Chrysler Jeep Dodge of Westchester aka [redacted] from the 7/**/2015 repair they performed.  
1. Brake. From time to time goes all the way down and as per my
email to you the day after I picked it up the ESP light comes on some times (see
picture below this email).
2. Power steering ( from time to time the power steering goes
out)
3. Bad Idle on sudden stops or when cold/hot. (may be related/
cause power steering loss?)
4. Heated seat (not emergency right now as its summer, but still
not fixed)
5. MOTOR/TRANS MOUNTS (ALL MOUNTS?) mount still not fixed. engine
and or trans and or drive/train moves with shift
-----
Service issue complaints
6. Stop accusing me / blaming me for your departments shortcomings. I
don't have time to play games. Insulting me because I have a list of things
broken or missing or not done by your service dept is ridiculous. This is the
reason Why I take pics/video of issues.
7. Your Mechanic forgot to put the bolt back (by Air Filter) see
picture. Needs to be replaced with original bolt.
8. Your mechanic left caps of bottles on engine compartment see pics. 
 
[redacted]
 
Video of long Dangerous ride back with Transmission on Chrysler Pacifica
not shifting even though the dealers ship has checked it 7 times and still said
there was nothing wrong and could not take the car back to repair because they
say it's fine. 
 
[redacted]
 
I bought the car from " Bill Volz Chrysler Jeep Dodge of Westchester aka [redacted] " and they took 6
times to TRY to fix my car which I bought NEW from them, and the last time they took 8 months just to make the Lemon Law run out, and got the car still NOT FIX.
As for the uncomfortable loaner they gave me during the 8 months I was threatened that I better return it within 6 hours of the time they
teld me my car its fixed (even if it's not) because Mr. V[redacted] called me and threatened to call the police. Yup, I bought the car from Bill V[redacted] brand NEW and they had not fixed the transmission which
did not shift correctly as posted on my videos since day 1. So Again! the 7th time that I went to Bill V[redacted] to fix the same
transmission problem. Bought the Chrysler Pacifica NEW has not
worked 100% one Day Yet! Love the Car, Hate the service. This last Time Bill
V[redacted] (The Dealer) Kept my Pacifica for 8 months. I had a loaner for that time.
When the car was ready I was told to pick it up. Within 6 hours of being
notified that my car was ready I received a phone message ( this is the recorded
message because I could not believe it) From Mr. V[redacted] himself stating that if I
don't return the car immediately they were going to report it stolen (in other
words have me arrested) NICE WAY TO TREAT A CUSTOMER!!!!!!. Had I kept it
without their permission I would understand his attitude. However he left that
message on my answering machine within 6 hours of the time I was told my car was
ready (even though not ready, but by that time the lemon law ran out)
 
 
[redacted]
 
Got my car back from Bill V[redacted], Wow as usual they were condescending,
confronting on every issue with negative attitude towards service and customer
satisfaction, and they make me feel like garbage every single time I go there.
cant get a straight answer, Stiffed me on free oil changes, lied about refund
amount, and when asked to fix noise they caused they refused saying its OK after
I showed them its not. When I tell them this is horrible service I'm told that
surveys don't lie and they have 100% satisfaction survey. 
 
 
[redacted]
 
after 8 months My car is still NOT fixed. Neither the Fan sound at the
console nor the transmission are fixed. Bill Volz Chrysler Jeep Dodge of Westchester aka [redacted] (The Dealer)
Kept my Pacifica for 8 months. I had a loaner for that time. When the car was
ready I was told to pick it up. Within 6 hours of being notified that my car was
ready I received a phone message ( this is the recorded message because I could
not believe it) From Mr. V[redacted] himself stating that if I don't return the car
immediately they were going to report it stolen (in other words have me
arrested) NICE WAY TO TREAT A CUSTOMER!!!!!!. Had I kept it without their
permission I would understand his attitude. However he left that message on my
answering machine within 6 hours of the time I was told my car was ready. 
 
 
[redacted]
 
Chrysler Transmission light finally goes on after 32000 miles of not
working properly, Thank god this light went on or the dealership will not fix
the transmission. see my other previous videos regarding this transmission
problem..
 
[redacted]
 
Picked up car 5-*-2012 Engine light is ON. Dealer did not even check the
car after changing transmission. FAN Noise is still there. No one checked the
work at Bill Volz Chrysler [redacted]
 
[redacted]
Again! AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
 
 
[redacted]
 
Ever since the last Dealer service (when the shifter was replaced) the
center console makes a tick, click click click sound at every start (about 20
seconds after start) at the rear of the center console by the rear of the front
seats.
 
[redacted]
 
This video is for problem description for Dealership warranty repair on
2007 Chrysler Pacifica DOES  NOT SHIFT past 3rd gear after 9000 miles. Took Car
4 months ago with shifting problem (occasionally transmission would shake car as
if loose motor mount)  Dealer reprogrammed computer, 4 months later here we are.
Does not shift at 3/4 to full throttle past 5th gear. (car has never been had an
accident of any kind)
 
[redacted]
BILL VOLZs WESTCHESTER CHRYSLER Pacifica Fan Sound AC Center console
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] was told from dave in service the pcm and connectors are all rotted this needs to be repaired first ,And that there might be other under lying  problems . after the connectors were replaced and the pcm was replaced the car is running but very poor . we rechecked the car at no charge...

. to find that its needs a coil pack . this is a 2000 jeep with a lot of miles on it. and was at a different repair shop prior to being here. they replaced crank sensor than towed the car here . Sales gave him a trade dollar amount of 200 dollars . he was advised the car probley is not worth fixing due to the age . but [redacted] said its a classic . and wanted to try to fix it now its my problem the 2000 jeep needs a lot to repiar.

In regards to [redacted] complaint, complaint ID [redacted], we do not feel our dealership is a good fit for this particularcustomer. When I first took over as service manager, I was informed about [redacted] vehicle. My technicians fixed the car, the people higher up heardabout the customer...

being in the loaner car for 8 months, with that we wantedhim out ASAP. I am not sure about the repairs and concerns the customer hadprior to me taking over management but ever since than we have done all hisrepairs and every time he has come back unhappy and with nothing nice to say. Ihave tried my best to keep [redacted] as a customer but after him yelling at mewith bad language with other service customers around with their small children,blaming my technicians, I feel as if I cannot make this customer happy,whatsoever. The same day, I explained to him I would refund the money of arepair that he felt was too much, and suggested he take his vehicle elsewhere. HisChrysler lifetime contract is accepted around the country at ANY Chrysler dealership.With that, we will not be servicing [redacted]’s vehicle here at Bill Volz’sWestchester, nor, refunding [redacted] for the purchase of his vehicle. Sincerely,Service ManagerJoe V[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. Reason for complaint is that on my last repair the car was given back unsafe and not repaired fully as stated, even though Bill Volz Chrysler Jeep Dodge of Westchester aka [redacted] was fully paid for these covered repairs. 2. Car was given back to me dangerous (does NOT break properly and stalls) Both were issues why the car was there for repair and were supposed to be repaired.3. When I returned with the car within 2 days of repair to show Bill Volz Chrysler Jeep Dodge of Westchester aka [redacted] that the car was still not fixed and that the breakes were not functioning properly (after their break repair) and the car was unsafe, I was told to come back 3 weeks later. They would not even look at the car.  This is the same car that I purchased NEW from them " Bill Volz Chrysler Jeep Dodge of Westchester aka [redacted] "4. On that same day I was told that by Service manager that I caused the problems " how do I know you did not do that?"  WHAT! What is my incentive to cause damage to my car? NONE! I had paid about $500 for a week rental through Enterprise and had no interest in doing that again so I wanted them to fix my car right and get out of there.When I left I asked to speak to the owner. I was told there was no owner. Let me speak to the person in charge. I was told it was Joe V[redacted] " The Service manger. Same Service Manager that accused me of sabotaging my own car instead of looking at the car and seeing what was wrong with the repair they just did on my breaks"5. I come back 3 weeks later as asked by Joe only to be told that they will not work on my car again because I'm too much trouble.  Again I ask to speak to the person in charge and I'm given Joe V[redacted]'s brother (sales manager) who then takes me into the sales showroom and tells me they will not fix my car even though they got paid for it. And even though they sold it to me. I believe they were hoping I would loose it so they would call the cops. That did not happen. I did not lose it and I left without incident.  However on the reply to the Revdex.com Joe states something about kids and me talking bad to him. That never happened. What did happen is that when the car was not fixed I emailed Joe and asked if the car was safe to ride with the dash lights that came on (see attached email) later it became obvious the car was not fixed and dangerous. Came back to the service dept and complained to joe in a civil manner, never disrespectful. The fact that this type of rhetoric is being used to somehow justify kicking out a customer who buys a car NEW from them and then complains when their service dept gives the car back unsafe is pathetic.   6. As to the comment that "upper management wanted me out" That is an interesting accusation. And may need further investigation on my part. That is because according to Joe's reply the reason why they are refusing to fix their repair on my car from last month is due to a matter that happend in 2010-2012. During that time the car hd transmission problems and it took Bill Volz Chrysler Jeep Dodge of Westchester aka [redacted] about 8 times to get it right. At one point I contacted Chrysler and wanted the car purchased back under the lemon law because it had gone back for the same issues so many times. In an effort to make the Lemon law time run out Bill Volz Chrysler Jeep Dodge of Westchester aka [redacted] kept my car for 8 months (during which time I had a loaner which I hated and had constantly asked for my car back during that time). One day the Mr V[redacted] himself calls and leaves a message in my answering machine "which I still have" threatening to call the police If I don't return the loaner. Funny because this was only promted by my earlier call to Bill Volz Chrysler Jeep Dodge of Westchester aka [redacted] when I asked if my car was fixed and stated that after 8 months they need to make sure the transmission was fully fixed before giving it to me as I did not want to go back for the same thing again. Within 6 hours of that phone call I get the message threatening me. Mind you that They kept my car so the lemon law would run out, only when the lemon law time ran out did they care about. giving me my car back. OH. And the car was still not fixed. I get my car back with a dead battery and filthy with weeds growing out of it from staying out all those months. The kicker here is that the transmission was still not fixed.  For the purpose of proving that I'm accurate in my description of the 8 month allegation and curious why upper management would "want me out" attached below are video links to some of the relevant proof about the reason why they kept my car for 8 months and not the other way around.   6. These are the things that were not fixed by Bill Volz Chrysler Jeep Dodge of Westchester aka [redacted] from the 7/**/2015 repair they performed.  
1. Brake. From time to time goes all the way down and as per my
email to you the day after I picked it up the ESP light comes on some times (see
picture below this email).
2. Power steering ( from time to time the power steering goes
out)
3. Bad Idle on sudden stops or when cold/hot. (may be related/
cause power steering loss?)
4. Heated seat (not emergency right now as its summer, but still
not fixed)
5. MOTOR/TRANS MOUNTS (ALL MOUNTS?) mount still not fixed. engine
and or trans and or drive/train moves with shift
-----
Service issue complaints
6. Stop accusing me / blaming me for your departments shortcomings. I
don't have time to play games. Insulting me because I have a list of things
broken or missing or not done by your service dept is ridiculous. This is the
reason Why I take pics/video of issues.
7. Your Mechanic forgot to put the bolt back (by Air Filter) see
picture. Needs to be replaced with original bolt.
8. Your mechanic left caps of bottles on engine compartment see pics. 
 [redacted] Video of long Dangerous ride back with Transmission on Chrysler Pacifica
not shifting even though the dealers ship has checked it 7 times and still said
there was nothing wrong and could not take the car back to repair because they
say it's fine.  [redacted] I bought the car from " Bill Volz Chrysler Jeep Dodge of Westchester aka [redacted] " and they took 6
times to TRY to fix my car which I bought NEW from them, and the last time they took 8 months just to make the Lemon Law run out, and got the car still NOT FIX.As for the uncomfortable loaner they gave me during the 8 months I was threatened that I better return it within 6 hours of the time they
teld me my car its fixed (even if it's not) because Mr. V[redacted] called me and threatened to call the police. Yup, I bought the car from Bill V[redacted] brand NEW and they had not fixed the transmission which
did not shift correctly as posted on my videos since day 1. So Again! the 7th time that I went to Bill V[redacted] to fix the same
transmission problem. Bought the Chrysler Pacifica NEW has not
worked 100% one Day Yet! Love the Car, Hate the service. This last Time Bill
V[redacted] (The Dealer) Kept my Pacifica for 8 months. I had a loaner for that time.
When the car was ready I was told to pick it up. Within 6 hours of being
notified that my car was ready I received a phone message ( this is the recorded
message because I could not believe it) From Mr. V[redacted] himself stating that if I
don't return the car immediately they were going to report it stolen (in other
words have me arrested) NICE WAY TO TREAT A CUSTOMER!!!!!!. Had I kept it
without their permission I would understand his attitude. However he left that
message on my answering machine within 6 hours of the time I was told my car was
ready (even though not ready, but by that time the lemon law ran out)  [redacted] Got my car back from Bill V[redacted], Wow as usual they were condescending,
confronting on every issue with negative attitude towards service and customer
satisfaction, and they make me feel like garbage every single time I go there.
cant get a straight answer, Stiffed me on free oil changes, lied about refund
amount, and when asked to fix noise they caused they refused saying its OK after
I showed them its not. When I tell them this is horrible service I'm told that
surveys don't lie and they have 100% satisfaction survey.   [redacted] after 8 months My car is still NOT fixed. Neither the Fan sound at the
console nor the transmission are fixed. Bill Volz Chrysler Jeep Dodge of Westchester aka [redacted] (The Dealer)
Kept my Pacifica for 8 months. I had a loaner for that time. When the car was
ready I was told to pick it up. Within 6 hours of being notified that my car was
ready I received a phone message ( this is the recorded message because I could
not believe it) From Mr. V[redacted] himself stating that if I don't return the car
immediately they were going to report it stolen (in other words have me
arrested) NICE WAY TO TREAT A CUSTOMER!!!!!!. Had I kept it without their
permission I would understand his attitude. However he left that message on my
answering machine within 6 hours of the time I was told my car was ready.   [redacted] Chrysler Transmission light finally goes on after 32000 miles of not
working properly, Thank god this light went on or the dealership will not fix
the transmission. see my other previous videos regarding this transmission
problem.. [redacted] Picked up car 5-*-2012 Engine light is ON. Dealer did not even check the
car after changing transmission. FAN Noise is still there. No one checked the
work at Bill Volz Chrysler [redacted]Again! AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH  [redacted] Ever since the last Dealer service (when the shifter was replaced) the
center console makes a tick, click click click sound at every start (about 20
seconds after start) at the rear of the center console by the rear of the front
seats. [redacted] This video is for problem description for Dealership warranty repair on
2007 Chrysler Pacifica DOES  NOT SHIFT past 3rd gear after 9000 miles. Took Car
4 months ago with shifting problem (occasionally transmission would shake car as
if loose motor mount)  Dealer reprogrammed computer, 4 months later here we are.
Does not shift at 3/4 to full throttle past 5th gear. (car has never been had an
accident of any kind) [redacted]
BILL VOLZs WESTCHESTER CHRYSLER Pacifica Fan Sound AC Center console
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In regards to [redacted] complaint, complaint ID [redacted], we do not feel our dealership is a good fit for this particularcustomer. When I first took over as service manager, I was informed about [redacted]
[redacted] vehicle. My technicians fixed the car, the people higher up heardabout...

the customer being in the loaner car for 8 months, with that we wantedhim out ASAP. I am not sure about the repairs and concerns the customer hadprior to me taking over management but ever since than we have done all hisrepairs and every time he has come back unhappy and with nothing nice to say. Ihave tried my best to keep [redacted] as a customer but after him yelling at mewith bad language with other service customers around with their small children,blaming my technicians, I feel as if I cannot make this customer happy,whatsoever. The same day, I explained to him I would refund the money of arepair that he felt was too much, and suggested he take his vehicle elsewhere. HisChrysler lifetime contract is accepted around the country at ANY Chrysler dealership.With that, we will not be servicing [redacted]’s vehicle here at Bill Volz’sWestchester, nor, refunding [redacted] for the purchase of his vehicle. Sincerely,Service ManagerJoe V[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

Response for [redacted] . you have owned the jeep for 2 years . And have never serviced the jeep here since you have purchased the jeep. In 2 years I have know idea who worked on the...

car .Or what has been done . like I told you when you came down to the dealer if you would have came to us first we could have repaired the car. And if we feel its something we missed there would be 0 charge . If we felt it was something that broke over time we would split the cost with you . we do this type of thing for all of our customers .   Joe V[redacted] Service Manager Bill Volz Westchester  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
For the sole purpose of ending this dispute here and now without any further costs to anyone involved I propose a solution. It does not make me happy but I can work with it if it saves (ultimately Bill V[redacted]) myand your legal fees associated with taking the next logical step if thisproposal does not work. (for which I would seek full re-imbursement of allcosts and losses including full cost of the vehicle and associatedexpenses/repairs/warranties/time etc...should it get there, as by this final proposal I have provedthat I truly have tried to work things out before taking it to my attorneyfor which undoubtedly would cost thousands of dollars just to start any legalaction for which I want to avoid more than anything do to the time and moneyand aggravation associated with such an endeavor) If the reason MR. V[redacted]stated holds any water he and Bill V[redacted] will have no problem agreeing with thefollowing terms in order to repair/work on my car (when under warranty or whenI agree to pay for additional maintenance etc..from now on and for eternity )Proposal.The Car in question would be dropped off after businesshours by me (key drop off) or by someone other than me during business hours atthe dealership from now on or until Bill V[redacted] or anyone at Bill Volz requestsfor me to be there for which I have no problem doing. The person dropping offthe car for me  would drop off the keys andpick up the paperwork (if not previously emailed to me) the paperwork would be pre-doneby the Bill Volz Service Dept before the car is dropped off and the car wouldbe picked up after business hours by me or during business hours by someoneauthorized by me. (standard practice when owner not available during business hours)There would be no limitations to any of the warrantiesor any dispute with work as nothing would change other than me being thereduring business hours as to appease your ridiculous and made up reason forrefusing to work on the car which is a total and complete joke. Because it is my car and I would need to communicatewith the service dept I would only communicate via email, this is perfect asany communication that is not proper on either side could be used for your defensein case emails get out of hand. unless my emails are ignored in which case Iwould call the service dept. END of proposal. If you accept things go back to normaland I get my car fixed under warranty and you guys don't see me. (happy timesfor you and me and we avoid long and costly legal fees, for which I would beentitled to a full re-imbursement from Bill V[redacted]) ----------------------------------Below is the important replay to your email--------------------------- So the long winded reason for the dealership (BillVolz) denying to work on the car they sold me is because (according to the completelymade up reason given by Mr. V[redacted]) I pose "adanger to the staff". (that is the most made up, ridiculous, insane, jokeof a reason for refusing to repair the car they worked on and sold me) Mr.V[redacted] has driven me to my house personally and knows very well that I pose no dangerto anyone there. I'm a married man with 2 small kids whose main reason forkeeping the car running is work and being able to take the kids to their soccerand cheerleading events. I don't Drink (maybe 1 beer a year during the [redacted] ofJuly BBQ at the house), I don't do or have ever done any drugs, the last fightI had was in 5th grade when I was called a [redacted]. And I did not start thatfight, rather I was defending myself.  Mr.V[redacted] knows that I have never made any remarks of any kind to make anyone thereor anywhere else for that matter ever feel in danger. I take great offence tohis statement "to protect our staff and deny acustomer service when it is necessary" THIS STATEMENT BY MR. V[redacted] IS MADEUP NONSENSE, AND IS DEFORMATION OF CHARACTER. IF ANYTHING I WAS DISTRAUGHT ANDMADE TO FEEL LIKE AN ABSOLUTE 0.00 AFTER BUYING A CAR FROM THEM, AND THEN ONEDAY WHEN THEY DESIDE THEY DONT WANT ME THERE ANY MORE I WAS TURNED AWAY FOR NOGOOD REASON WHATSOEVER OTHER THAN LAZINESS/CARELESSNESS/UN-PROFESSIONALISMON THEIR PART. I  WAS MADE TO FEEL INFERIOR, AS IF I WAS LESS DUE TO MYETHNICITY. AS IF THEY DON'T HAVE TO CATER TO ME IF THEY DON'T WANT TO. THEREWAS NO OTHER REASON. THE REASON GIVEN BY MR. V[redacted] OF DANGER IS HOCUS POCUS.JUST A MADE UP REASON FOR WHICH BILL VOLZ AND MR V[redacted] SHOULD BE ASHAMED. The reason Joe V[redacted] gave me for refusing to fix my car that day wasthat he hated the emails and lists with things to fix that I brought each timeand that I was never happy with their work. (not true) I just complained whenthey messed up. Sometimes they were great. Regardless I bought the car fromthem and they did the work. They got paid for the work. They need to do thework correctly, If not I'm entitled to complain and as such they have no goodreason for refusing to work on my car. Especially after they did not finishtheir repair for which they got paid and if there were other issues that theydid not find they would be covered under warranty anyway. -------------continued reply to Mr. V[redacted]'sresponse-------------------------- "We have acknowledged all of thecustomers concern"So we are clear these are some of theconcerns Bill V[redacted] acknowledged:1. Car was not properly repaired and when Iemail proof they ignore it, when I go there with bad brakes and a car that isnot working after their repair, they do not look at the car they just fixed andtell me to come back in a couple of weeks even though their repair bays areempty and knowing that they left my car in a dangerous condition (bad brakesand stalls and power steering suddenly goes out) after getting paid over$20,000 for repairs to the car they sold me. Making their total gain over$50,000. 2.They acknowledge that even though allthey would have to do is repair the car they worked on and left in shambles, theyrather not fix my car for which they got paid/performed over $20,000 to do soand therefore they are in default on their agreement to service the car theysold me as per their promise to me when they sold me the car. In essence theyare refusing to fix the very same car they sold to me with the promise they woulddo so when under warranty. In essence admitting they sold me a car under falsepretenses and therefore are liable for the full sale and cost of vehicleincluding any past, current and future liability due to the sale and or serviceand or lack of and or any associated expenses to retrieve such.3. They acknowledge that they are refusingto fix the problems caused by them, such as missing bolts, missing parts, partsdamaged and not replaced, etc....and therefore are liable for such problems atwhatever coast they might be at another establishment as they are refusing todo it.4.They acknowledge that they understandthat this matter is not resolved.5.They acknowledge that they are causing meadditional expenses for which they are 100% liable rather than fix the problemsthey either caused or would be covered under warranty for which they would actuallyget paid on a car they sold me with the promise of great service near my home. 6. They acknowledge that the reason whyBill Volt's is refusing to work on the car they sold me with the promise thatthey would perform great car service is that I'm "Rude andUnreasonable". It's therefore understood that when a client (me) complainsfor having to come back 8 times to fix the same problem for which Bill Voltzgot paid ( $20,000 worth), that customer (me) is unreasonable and rude fordemanding that the car be fixed. Or that when a client (me) almost goes off theHighway with his son in the car because the brakes fail do to their unfinished/faultyor unchecked work and on the following day complaints for such issue for whichBill Volz got paid ( $20,000 worth) that customer (me) is unreasonable and rudefor demanding that the car be fixed. I think NOT! Whatever the problem at BillVolz is, it's not me. I'm their client, I'm not rude, I'm not unreasonable. Idemand that the work that is paid for be done and that my car be fixed. Afterall they got paid for their work. And if the issue is something related but morethe warranty would kick in and cover it. Re: "we have done our very best"Not true. They did not look at any of mycomplaints, they did not repair any of the missing / broken parts they causedon their last or previous repair, even though I showed them the pictures theyhad from the week they worked on the car and how it looked (missing/broken) theday they finished working on the car. They sent me away with bad brakes and badsteering and bad stalling issues that they were supposed to have fixed withouteven test driving it or looking at it to make sure the car was safe. They promisedme a loaner and when the time came it was not ready. On every complain do to anerror on their part they were condescending and on the last time Joe actuallyaccused me of breaking my own car. They made up charges on their last invoice aboutbody work that was never performed........There is no universe were this typeof service is someone's best.  "wehave done our very best" is a complete falsehood to save face.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
For the sole purpose of ending this dispute here and now without any further costs to anyone involved I propose a solution. It does not make me happy but I can work with it if it saves (ultimately Bill V[redacted]) myand your legal fees associated with taking the next logical step if thisproposal does not work. (for which I would seek full re-imbursement of allcosts and losses including full cost of the vehicle and associatedexpenses/repairs/warranties/time etc...should it get there, as by this final proposal I have provedthat I truly have tried to work things out before taking it to my attorneyfor which undoubtedly would cost thousands of dollars just to start any legalaction for which I want to avoid more than anything do to the time and moneyand aggravation associated with such an endeavor) If the reason MR. V[redacted]stated holds any water he and Bill V[redacted] will have no problem agreeing with thefollowing terms in order to repair/work on my car (when under warranty or whenI agree to pay for additional maintenance etc..from now on and for eternity )Proposal.The Car in question would be dropped off after businesshours by me (key drop off) or by someone other than me during business hours atthe dealership from now on or until Bill V[redacted] or anyone at Bill Volz requestsfor me to be there for which I have no problem doing. The person dropping offthe car for me  would drop off the keys andpick up the paperwork (if not previously emailed to me) the paperwork would be pre-doneby the Bill Volz Service Dept before the car is dropped off and the car wouldbe picked up after business hours by me or during business hours by someoneauthorized by me. (standard practice when owner not available during business hours)There would be no limitations to any of the warrantiesor any dispute with work as nothing would change other than me being thereduring business hours as to appease your ridiculous and made up reason forrefusing to work on the car which is a total and complete joke. Because it is my car and I would need to communicatewith the service dept I would only communicate via email, this is perfect asany communication that is not proper on either side could be used for your defensein case emails get out of hand. unless my emails are ignored in which case Iwould call the service dept. END of proposal. If you accept things go back to normaland I get my car fixed under warranty and you guys don't see me. (happy timesfor you and me and we avoid long and costly legal fees, for which I would beentitled to a full re-imbursement from Bill V[redacted]) ----------------------------------Below is the important replay to your email--------------------------- So the long winded reason for the dealership (BillVolz) denying to work on the car they sold me is because (according to the completelymade up reason given by Mr. V[redacted]) I pose "adanger to the staff". (that is the most made up, ridiculous, insane, jokeof a reason for refusing to repair the car they worked on and sold me) Mr.V[redacted] has driven me to my house personally and knows very well that I pose no dangerto anyone there. I'm a married man with 2 small kids whose main reason forkeeping the car running is work and being able to take the kids to their soccerand cheerleading events. I don't Drink (maybe 1 beer a year during the [redacted] ofJuly BBQ at the house), I don't do or have ever done any drugs, the last fightI had was in 5th grade when I was called a [redacted]. And I did not start thatfight, rather I was defending myself.  Mr.V[redacted] knows that I have never made any remarks of any kind to make anyone thereor anywhere else for that matter ever feel in danger. I take great offence tohis statement "to protect our staff and deny acustomer service when it is necessary" THIS STATEMENT BY MR. V[redacted] IS MADEUP NONSENSE, AND IS DEFORMATION OF CHARACTER. IF ANYTHING I WAS DISTRAUGHT ANDMADE TO FEEL LIKE AN ABSOLUTE 0.00 AFTER BUYING A CAR FROM THEM, AND THEN ONEDAY WHEN THEY DESIDE THEY DONT WANT ME THERE ANY MORE I WAS TURNED AWAY FOR NOGOOD REASON WHATSOEVER OTHER THAN LAZINESS/CARELESSNESS/UN-PROFESSIONALISMON THEIR PART. I  WAS MADE TO FEEL INFERIOR, AS IF I WAS LESS DUE TO MYETHNICITY. AS IF THEY DON'T HAVE TO CATER TO ME IF THEY DON'T WANT TO. THEREWAS NO OTHER REASON. THE REASON GIVEN BY MR. V[redacted] OF DANGER IS HOCUS POCUS.JUST A MADE UP REASON FOR WHICH BILL VOLZ AND MR V[redacted] SHOULD BE ASHAMED. The reason Joe V[redacted] gave me for refusing to fix my car that day wasthat he hated the emails and lists with things to fix that I brought each timeand that I was never happy with their work. (not true) I just complained whenthey messed up. Sometimes they were great. Regardless I bought the car fromthem and they did the work. They got paid for the work. They need to do thework correctly, If not I'm entitled to complain and as such they have no goodreason for refusing to work on my car. Especially after they did not finishtheir repair for which they got paid and if there were other issues that theydid not find they would be covered under warranty anyway. -------------continued reply to Mr. V[redacted]'sresponse-------------------------- "We have acknowledged all of thecustomers concern"So we are clear these are some of theconcerns Bill V[redacted] acknowledged:1. Car was not properly repaired and when Iemail proof they ignore it, when I go there with bad brakes and a car that isnot working after their repair, they do not look at the car they just fixed andtell me to come back in a couple of weeks even though their repair bays areempty and knowing that they left my car in a dangerous condition (bad brakesand stalls and power steering suddenly goes out) after getting paid over$20,000 for repairs to the car they sold me. Making their total gain over$50,000. 2.They acknowledge that even though allthey would have to do is repair the car they worked on and left in shambles, theyrather not fix my car for which they got paid/performed over $20,000 to do soand therefore they are in default on their agreement to service the car theysold me as per their promise to me when they sold me the car. In essence theyare refusing to fix the very same car they sold to me with the promise they woulddo so when under warranty. In essence admitting they sold me a car under falsepretenses and therefore are liable for the full sale and cost of vehicleincluding any past, current and future liability due to the sale and or serviceand or lack of and or any associated expenses to retrieve such.3. They acknowledge that they are refusingto fix the problems caused by them, such as missing bolts, missing parts, partsdamaged and not replaced, etc....and therefore are liable for such problems atwhatever coast they might be at another establishment as they are refusing todo it.4.They acknowledge that they understandthat this matter is not resolved.5.They acknowledge that they are causing meadditional expenses for which they are 100% liable rather than fix the problemsthey either caused or would be covered under warranty for which they would actuallyget paid on a car they sold me with the promise of great service near my home. 6. They acknowledge that the reason whyBill Volt's is refusing to work on the car they sold me with the promise thatthey would perform great car service is that I'm "Rude andUnreasonable". It's therefore understood that when a client (me) complainsfor having to come back 8 times to fix the same problem for which Bill Voltzgot paid ( $20,000 worth), that customer (me) is unreasonable and rude fordemanding that the car be fixed. Or that when a client (me) almost goes off theHighway with his son in the car because the brakes fail do to their unfinished/faultyor unchecked work and on the following day complaints for such issue for whichBill Volz got paid ( $20,000 worth) that customer (me) is unreasonable and rudefor demanding that the car be fixed. I think NOT! Whatever the problem at BillVolz is, it's not me. I'm their client, I'm not rude, I'm not unreasonable. Idemand that the work that is paid for be done and that my car be fixed. Afterall they got paid for their work. And if the issue is something related but morethe warranty would kick in and cover it. Re: "we have done our very best"Not true. They did not look at any of mycomplaints, they did not repair any of the missing / broken parts they causedon their last or previous repair, even though I showed them the pictures theyhad from the week they worked on the car and how it looked (missing/broken) theday they finished working on the car. They sent me away with bad brakes and badsteering and bad stalling issues that they were supposed to have fixed withouteven test driving it or looking at it to make sure the car was safe. They promisedme a loaner and when the time came it was not ready. On every complain do to anerror on their part they were condescending and on the last time Joe actuallyaccused me of breaking my own car. They made up charges on their last invoice aboutbody work that was never performed........There is no universe were this typeof service is someone's best.  "wehave done our very best" is a complete falsehood to save face.
 
Sincerely,
[redacted]

We have acknowledged all of the customers concern, we have done over $20,000 worthof warranty/service contract repairs, we have done our very best to please [redacted]. Wewill not stand by the customer when the consumer is rude and unreasonable withour staff. [redacted], has a Lifetime Warranty through the manufacture, hisvehicle is covered at any Chrysler, [redacted], [redacted] across the US. There is adealership 10.43 miles from his house, 14 minutes away.  We are independently owned and have a rightto protect our staff and deny a customer service when it is necessary. Withthat, we are refusing to service and deny any request made by [redacted] aboutrefunding him for the vehicle.   Service ManagerJoe V[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I had to take my car in for it's annual inspection, my mechanic said it will not pass due to the Check engine light. Once the diagnostics were done, my mechanic asked if any work had been done to the car. I replied No. He said because he can't get any electricity to the rear of the car. Upon doing the repairs he stated that, someone must have worked on it because there are wires that are taped together and touching that should never been. The repairs were done and photos were taken prior to reairs being done, I also have the wires that were taped together. I go in and speak with the dealership, they said we aren't paying this guy because it's been two years and we haven't heard from you, plus it passed our inspection. Well obviously it was over looked and you haven't heard from me because now it's causing problems. They were rude and unwilling to help. all I was told was you should always bring it back to the dealership, and he would have taken care of it. (I'm sure for a price). The fact is I like this place and plan to give them more business if this is handled correctly.Desired Settlement: Personally I would like to be reimbursed for the $800 dollars and something done about my payments seeing as I have three years left to pay off this car.

Business

Response:

Response for [redacted] . you have owned the jeep for 2 years . And have never serviced the jeep here since you have purchased the jeep. In 2 years I have know idea who worked on the car .Or what has been done . like I told you when you came down to the dealer if you would have came to us first we could have repaired the car. And if we feel its something we missed there would be 0 charge . If we felt it was something that broke over time we would split the cost with you . we do this type of thing for all of our customers . Joe V[redacted] Service Manager Bill Volz Westchester [redacted]

Review: I purchased the car new form Bill Volz with the promise from their Salesman that their Service department is outstanding. Was sold car 100% based on the fact that the dealership is so close to my house that with a lifetime powertrain warranty (and the additional warranty for the rest of the car which I did purchase later) I would have reliable transportation because with only $100 deductible I would be able to fix any mechanical problem after the original bumper to bumper warranty was over. Great! Deal, Purchased the Car, Did not really want a Chrysler but with that warranty it was a no brainer. to my dismay, TODAY I was told to never come back! I was told I was too much trouble. And to find another dealership because they would no longer honor the powertrain or extended warranty from Chrysler on the Car they sold me NEW (Even though I made it clear that I purchased the Car New from them with the promise that their service department would service my car and honor the Chrysler warranties if purchased from them.

The reason that I was given for them kicking me out and refusing to fix the things that they got paid for already under the Chrysler warranty is that I'm too much trouble because I always come back with something else. And when I come back I have a list. I bring them a list of thing they did not fix or broke or screws missing etc.. because I want them fixed. But for some reason they hate these lists. So instead of actually providing customer service I'm kicked and told to never come back to the dealership again. WHAT! They charge Chrysler under warranty to fix a plethora of things and when I complain about the items that were not fixed or resolved I'm Told to never come back again!!!!

Currently the car they sold me is under warranty with brake and engine problems which they either have gotten paid for and and did not complete or will get paid from under warranty if they did not get paid for already. Yet because they don't want to deal with me I'm out with a Car with a dangerous problem(s) purely because its easier to not work than work. I asked to speak to the Boss and I was handed to the Service Manager's Brother who is the sales manager, Both were rude, condescending, insulting and unprofessional. When it was obvious they were not listening to me and Just wanted me out, I asked to speak to the owner or Boss again and I was told that KEN (the boss/owner) feels the same way and wants me out of the dealership from where I purchased a car of him and never to come back again. Even though they did not complete the repairs on the car they sold me. even though the car is dangerous, even though they got paid by Chrysler (and would get paid for any further work by Chrysler as well) The feeling one has when kicked out of the dealership you purchased your car from and told never to come back again is indescribably demeaning and hurtful. Not to mention wrong.

These are the things that were not fixed from a couple of weeks ago.

1. Brake. From time to time goes all the way down and as per my email to you the day after I picked it up the ESP light comes on some times (see picture below this email).

2. Power steering ( from time to time the power steering goes out)

3. Bad Idle on sudden stops or when cold/hot. (may be related/ cause power steering loss?)

4. Heated seat (not fixed for almost 8 months even though Chrysler paid Bill Volz under warranty)

5. MOTOR/TRANS MOUNTS (ALL MOUNTS?) mount still not fixed. engine and or trans and or drive/train moves with shift

-----

Service issue complaints

6. Stop accusing me / blaming me for your departments short comings. I don't have time to play games. Insulting me because I have a list of things broken or missing or not done by your service dept is ridiculous. This is the reason Why I take pics/video of issues.

7. Your mechanic forgot to put the bolt back (by Air Filter) see picture. Needs to be replaced with original bolt.

8. Your mechanic left caps of bottles on engine compartment see pics.

"I purchased this car from BILL VOLZs not because I wanted a Chrysler but because the sales person told me you guys had the best service dept and Chrysler had a lifetime warranty option. (reliable car for life, that's all I needed) If the car was sold to me under false pretenses than refund my $30,000+ and I will be happy to never see you guys or Chrysler again. Otherwise Please just service the car honestly and lets move on."

As I was kicked out and told to never come back again I reminded the service manager and Sales manager (Because there was no BOSS to speak to) that If they were going to kick me out and not honor their deal with me that I would expect a full refund for the full price paid for the car $30,000+

Bad Service has unfortunately been the norm. Here is a Video record of my experiences with them throughout the service history for which they always got paid in full.

When I have time I will post full history for all to have an accurate idea of the [redacted] it is like to buy and service a car from BILL VOLZs WESTCHESTER CHRYSLER .

Quote from one of my previous videos regarding this dealership "Wow as usual they were condescending, confronting on every issue with negative attitude towards service and customer satisfaction, and they make me feel like garbage every single time I go there. cant get a straight answer, Stiffed me on free oil changes, lied about refund amount, and when asked to fix noise they caused they refused saying its OK after I showed them its not. When I tell them this is horrible service I'm told that surveys don't lie and they have 100% satisfaction survey. Well they must be talking about this survey. lets see if it shows up on their site or if they manipulate their own ratings, because its impossible this outfit has a 100% satisfaction rating unless manipulated. Amateur hour every day. All they have to do is treat customers with respect and do their job right. It's like mission impossible there."

This is a real review by an actual documented customer (see videos) of the [redacted] this place makes you go through for servicing a car THEY SOLD YOU BRAND NEW BOASTING THEIR EXCELLENT SERVICE DEPT. Make your own judgement after you see all videos and feel what its like to be their customer for the life of your car. VIDEO LINKS BELOW.

I purchased a car from them NEW with a Life Time Power Train warranty. Today I was told never to come back again for using it. Only reason was that I complain when brakes are left not working properly or they leave parts out or charge $130 for 2 x $2 clips that fall out within 24 hours or transmission not fixed after 8 times or dents they leave on door when working on window etc..... read for more info.

I will post full history online soon (you tube and dealer sites and Revdex.com soon to warn public) so this does not happen to any other victims.

Can you imagine? You buy a car brand new form them with a lifetime power train warranty, then get the extended car warranty and when you use it they blame you for their mistakes and when you expect them to fix your brakes so your car is safe (which is covered under warranty and they got paid for fixing a week prior) they kick you out and tell you to never come back. Before their hall of shame moment was keeping my car for 8 months and not fixing it. Then I get a call from one of them threatening (see You tube video ) Police action if I don't return their loaner. For now you can see how they treat customers who buy their NEW Chrysler cars form BILL VOLZs WESTCHESTER CHRYSLER on the you tube videos I posted.

Keep in mind that I bought the car NEW from BILL VOLZs WESTCHESTER CHRYSLER. Work performed is bad/dangerous. Constantly leave screws and b[redacted] out. They leave work area dirty with debris and missing parts. Brake caliper line work done without replacing faulty fluid or properly bleeding brakes. Brakes still not working they go all the way down from time to time. When you complain about missing b[redacted] or work problems or all together not done they blame you. When you show them proof, they tell you to leave the dealership and never come back. (you are to much trouble) They miss treat vehicle, they made dents on door trim, promised trim, never got it. Chipped fender wheel well when working on it. Left clips out of same fender inner well. Inside shroud now broken. they would not put clips so bought them my self (their parts dept had them even though service rep said they did not. Paid $10 for 2 clips put my self. Clips fell out because shroud is now bent out of shape. Asked dealer to fix. They charged $130 for 2 clips. They labeled 2 clips as body work on receipt and charged $130 for 10 seconds. clips fell out within 24 hours. When showed pictures of missing clips they blamed me accused me of taking them out. When I complained was told to never come back. Imagine if I did not buy the car from them????

Video of long Dangerous ride back with Transmission on Chrysler Pacifica not shifting even though the dealers ship has checked it 7 times and still said there was nothing wrong and could not take the car back to repair because they say it's fine. AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

If you buy a car from " BILL VOLZs WESTCHESTER CHRYSLER " and they take 6 times to try to fix a car you bought NEW from them, and the last time they take 8 months to NOT FIX it, you better return it within 6 hours of the time they tell you your car its fixed (even if it's not) because Mr. V[redacted] will call you and have you arrested. Yup, I bought the car from Bill V[redacted] brand NEW ( 2007 Chrysler Pacifica) and till this day they have not fixed the transmission which did not shift correctly as posted on my videos since day 1. So Again! this is going to be the 7th time that I'm going to Bill V[redacted] to fix the same transmission problem. Bought the Chrysler Pacifica NEW at end of 2007 has not worked 100% one Day Yet! Love the Car, Hate the service.

This last Time Bill V[redacted] (The Dealer) Kept my Pacifica for 8 months. I had a loaner for that time. When the car was ready I was told to pick it up. Within 6 hours of being notified that my car was ready I received a phone message ( this is the recorded message because I could not believe it) From Mr. V[redacted] himself stating that if I don't return the car immediately they were going to report it stolen (in other words have me arrested) NICE WAY TO TREAT A CUSTOMER!!!!!!. Had I kept it without their permission I would understand his attitude. However he left that message on my answering machine within 6 hours of the time I was told my car was ready. From this video we can see that it's not only customers that get sub par treatment but so does the car. I mean 6 times to repair a New car purchased from that dealership and attitude and unprofessional is unforgivable in this case. Bill V[redacted] should seriously consider treating the customers it sells cars to like friends instead of enemies.

OH, almost forgot, In addition the clicking Fan Sound (posted video) at the center console has not been fixed (3rd time)

Got my car back from Bill V[redacted], Wow as usual they were condescending, confronting on every issue with negative attitude towards service and customer satisfaction, and they make me feel like garbage every single time I go there. cant get a straight answer, Stiffed me on free oil changes, lied about refund amount, and when asked to fix noise they caused they refused saying its OK after I showed them its not. When I tell them this is horrible service I'm told that surveys don't lie and they have 100% satisfaction survey. Well they must be talking about this survey. lets see if it shows up on their site or if they manipulate their own ratings, because its impossible this outfit has a 100% satisfaction rating unless manipulated. Amateur hour every day. All they have to do is treat customers with respect and do their job right. It's like mission impossible there.

https://www.youtube.com/watch?v=QBZhZZCNuPg

after 8 months My car is still NOT fixed. Neither the Fan sound at the console nor the transmission are fixed. This last Time Bill V[redacted] (The Dealer) Kept my Pacifica for 8 months. I had a loaner for that time. When the car was ready I was told to pick it up. Within 6 hours of being notified that my car was ready I received a phone message ( this is the recorded message because I could not believe it) From Mr. V[redacted] himself stating that if I don't return the car immediately they were going to report it stolen (in other words have me arrested) NICE WAY TO TREAT A CUSTOMER!!!!!!. Had I kept it without their permission I would understand his attitude. However he left that message on my answering machine within 6 hours of the time I was told my car was ready. From this video we can see that it's not only customers that get sub par treatment but so does the car. I mean 6 times to repair a New car purchased from that dealership and attitude and unprofessional is unforgivable in this case. Bill V[redacted] should seriously consider treating the customers it sells cars to like friends instead of enemies.

Chrysler Transmission light finally goes on after 32000 miles of not working properly, Thank god this light went on or the dealership will not fix the transmission. see my other previous videos regarding this transmission problem..

Picked up car 5-4-2012 Engine light is ON. Dealer did not even check the car after changing transmission. FAN Noise is still there. No one checks the work at BILL BOLTZ [redacted]

Again! AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH [redacted]

Ever since the last Dealer service (when the shifter was replaced) the center console makes a tick, click click click sound at every start (about 20 seconds after start) at the rear of the center console by the rear of the front seats.

This video is for problem description for Dealership warranty repair on 2007 Chrysler Pacifica DOES NOT SHIFT past 3rd gear after 9000 miles. Took Car 4 months ago with shifting problem (occasionally transmission would shake car as if loose motor mount) Dealer reprogrammed computer, 4 months later here we are. Does not shift at 3/4 to full throttle past 5th gear. (car has never been had an accident of any kind)

BILL VOLZs WESTCHESTER CHRYSLER Pacifica Fan Sound AC Center consoleDesired Settlement: Bill Voltz Westchester sold me this car under False Pretenses by kicking me out of their dealership and refusing to service the vehicle they sold me even as I reminded that they would then have to refund me the full price of the car if they don't service the vehicle as promised. Hence by not honoring to service the vehicle they sold me with the promise of great service the only outcome must be a full refund for the full cost of the car. Bill V[redacted] (the dealership) kicked me out of the dealership with a dangerous car in a dangerous situation with no concern for the safety of my family or myself even though they knew they were responsible for the vehicle and the service done/not completed. The car is presently ready to be returned to Bill V[redacted] immediately for the full refund amount and they will never have to see me again as they so desire rather than do their duty.

OR!

The other alternative is simple. Have the owner talk to me dealership owner to dealership client and agree to Fix all repairs under warranty (Chrysler either paid or will pay as they are covered) Give a loaner for the time it takes to repair (I already paid about $500 for the last rental I had to take when they had my car last even though they promised me a loaner at the time) And agree to stop being such babies and service the car as needed under warranty.

Business

Response:

In regards to [redacted] complaint, complaint ID [redacted], we do not feel our dealership is a good fit for this particularcustomer. When I first took over as service manager, I was informed about [redacted] vehicle. My technicians fixed the car, the people higher up heardabout the customer being in the loaner car for 8 months, with that we wantedhim out ASAP. I am not sure about the repairs and concerns the customer hadprior to me taking over management but ever since than we have done all hisrepairs and every time he has come back unhappy and with nothing nice to say. Ihave tried my best to keep [redacted] as a customer but after him yelling at mewith bad language with other service customers around with their small children,blaming my technicians, I feel as if I cannot make this customer happy,whatsoever. The same day, I explained to him I would refund the money of arepair that he felt was too much, and suggested he take his vehicle elsewhere. HisChrysler lifetime contract is accepted around the country at ANY Chrysler dealership.With that, we will not be servicing [redacted]’s vehicle here at Bill Volz’sWestchester, nor, refunding [redacted] for the purchase of his vehicle. Sincerely,Service ManagerJoe V[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. Reason for complaint is that on my last repair the car was given back unsafe and not repaired fully as stated, even though Bill Volz Chrysler Jeep Dodge of Westchester aka [redacted] was fully paid for these covered repairs. 2. Car was given back to me dangerous (does NOT break properly and stalls) Both were issues why the car was there for repair and were supposed to be repaired.

Review: My 19 year old daughter [redacted] purchased a used vehicle from this establishment in January of 2013. It is solely in her name, but I provided the financial means for her to purchase this car. From the time she bought it, there have been constant issues with its performance. We brought it back to the dealership repeatedly and the problems were never resolved. We subsequently brought it to a dealership owned by the same entity, Meadowlands of Carmel, NY, to try to resolve the issues due to our dissatisfaction with the treatment and ineffective service we received from the [redacted] in Cortlandt Manor. The car has been brought back to Meadowlands repeatedly and the problems still have not been resolved. On more than one occasion the car has had to be towed to the dealership because it was either unsafe to drive or simply wouldn't start. I don't understand how we could be still dealing with these issues six months later. The last time my daughter brought home the car from Meadowlands it wouldn't even start. Our problem is that the car was over 100,000 miles when it was purchased and therefore does not fall under the umbrella of the Lemon Law. I have also purchased an extended warranty to try to resolve repair issues, and some of the problems the car has don't fall under the coverage of the warranty.Desired Settlement: I would like a vehicle that is road-worthy and one equivalent to the price we paid. I would simply like to receive a product that meets safety standards and is useable, and what we expected to receive when we paid for the vehicle.

Business

Response:

After speaking with you today I believe [redacted] car is fixed and roar worthy at this time. When I

spoke to [redacted], the Service manager at Meadowland of Carmel, which is where she had been taking here car for service.

He advised me that the car was repaired and is a safe vehicle given the year and miles of the car.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

I do not believe this matter was investigated. This car is in no way associated to me, therefore, the fact that the car is referred to as belonging to me leads me to believe nothing was done at all to research the issues surrounding this matter. My name does not appear on any paperwork in the dealership. I merely provided the financial assistance for my daughter, [redacted], who purchased the car and whose name appears on all of the paperwork associated with the purchase. Her name is never referenced in the response memo from [redacted].

This is extremely concerning to me. I do not find this response satisfactory or credible. In fact, I am very confused as most of the information contained in the brief and ambiguous memo provided to the Revdex.com is erroneous. I do not know any of the people mentioned in the memo that was forwarded from the dealership: [redacted] and [redacted]. I did not deal with any of them directly, nor have I even heard of them, nor have they contacted me or my daughter regarding the condition of the car since the filing of this complaint. I have dealt exclusively with [redacted], Service Advisor at Meadowlands of Carmel ###-###-####. His name was not mentioned at all in the response memo either so it is apparent to me he was not consulted in their alleged investigation into this matter.

I require proof of their assertions that the car is road worthy since the car does not run properly at this point. Obviously they are the car experts and must know something I do not. It is undriveable in my unprofessional opinion, and has been so for at least two months. My daughter has put a suspension on her insurance policy so she does not have to pay insurance for a car she has not and cannot drive. What more do I need to provide before I can get some assistance? I am extremely frustrated with the entire experience I have had with [redacted] and Meadowlands. I have not found them to be sincere, upfront or interested in helping us resolve this issue, even from the time of purchase. The longer this issue continues, the more I am dissatisfied with the way this matter is being handled.

Please note the attachments hereto, and that I am also copying this message to the Assistant Attorney General of the state of New York and also to the Department of Consumer Protection for Westchester County.

Sincerely,

###-###-####

The owner of the car is my daughter:

[redacted] (same address)

###-###-####

Business

Response:

The business has responded. [redacted] of Meadowlands is working on the car. Since [redacted] is no longer involved, we are going to close this case.

Review: After having success getting my company Jeep services from Bill Volz Westchester, I decied to purchase a Jeep Grand Cherokee in 2013 from the dealership. Since I work for [redacted], the sale is simple. We have corporate pricing so there is nothing to negotiate. When I got to finance, all of my problems started. The finance person Joe, pushed me into a lease with [redacted]. He said that their prices and rebates were the best deal going and it is easy for me to trade in the car at the end of the lease. Never leasing before, I took his suggestion and leased the vehicle through [redacted]. Joe could not get the financials correct on paper. I had to go into the dealership three times over an eight day period for him to complete the paperwork properly. It was an extremely painful and frustrating experience. I was offered several free oil changes to make up for my experience which I never received. I got the first one and not the four additional that I was promised. Since I did not get this in writing, I let it go.

I drove my car for six months when the dealership called me and explained that they leased my vehicle with the wrong back. Seriously??? How is it possible that after three tries, there were still issues? I was nice enough to go back to the dealership and resign my paperwork. Once again, Joe could not get the financials correct and tried to over charge me $5,000 and six months on the lease. He was finally able to get the paperwork correct and I was on my way.

Fourth issue, the month before my registration expired, I attempted to renew. I could not complete online because it was filed incorrectly. I was driving around illegally for two years and didn't know it. I spent almost two hours in the DMV fixing the dealerships issue. When I called to report this to them, the manager, Mike V[redacted] laughed. Horrible service!

Fast forward to October 2015, with my lease about to expire, I went to a different dealership to trade in my car for a new one. I was informed that the bank, [redacted], that Bill Volz pushed me into, charged all dealerships $5,000 fee for me to trade it in for a new Jeep. The only dealership that was not charged this fee was Bill Volz. I had moved 80 miles away so going back to them was a huge inconvience . I had equity in the car so it was financially foolish for me not to go back to them, so reluctantly I did.

Once again, the finance guy, Joe messed up the paperwork. I put down a deposit which he returned the wrong amount. I purchased the extended warranty which he cancelled without my knowledge. I have signed paperwork stating that I have the warranty, so what he did was fraudulent and irresponsible.

Lastly, I called the dealership because I have not received my inspection sticker. I was told that it is not required in the state of NJ for five years. This is completely wrong. It is required and I have once again been driving around illegally. These guys have no idea what proper customer service is.

If I was not a detail oriented person, I would have been over charges thousands by this dealership. I will never do business with them again. They are horrible!Desired Settlement: Bill Volz should reinstate my warranty at no cost to me. They should reimburse me for my time and cost to fix my registration and inspection since both were filed incorrectly by them. In addition to the warranty, I am seeking $1,000 in damages.

Review: I had taken my car for service to Bill Volz in Westchester for an oil change, rotate tire, check breaks and it came out with damage to left bottle side of the car

I spoke to the [redacted] and of cause his response to me was it was not done in my shop I had one of my best technician working on your car and he was not going to get my car fix, I told him my car did not come in his shop with damage it was done when my car was put on the lift I also told him my son is a auto technician who just graduated this year and I had him look at the car and he confirm it was done when my car was on the lift, after arguing with [redacted], he send me to Auto Meadowlands in Carmel for an estimate (this is a place where he send me) once the body shop call to give him the price [redacted] refuse to pay it so I try to reach the director of the dealership [redacted] and he did not even read my email and direct it back to [redacted]. I have been trying to reach out for help I feel this is not right they did the damage they should fix it

I wouldn’t feel so angry if they would have told me the truth about my car and not cover it up.

I hope you can help me get my car fax. PLEASE

Thank you for taking the time and going over my caseDesired Settlement: I want for Bill Volz to pay the full bill to fix the damages that was done in the service shop of his dealership

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,