Initial Business Response /* (1000, 6, 2015/07/29) */
Contact Name and Title: Bill ***
Contact Phone: ***
Contact Email: ***.com
I have been in touch with Mr *** several times (in person and via text) on July 14, I explained that we had to contact
the original lienholder, ***, and were awaiting a payoff letter from themWe need the payoff letter to verify that the lien has been satisfied in full with themOnce that has been received, then the warranty company will process the pro-rata amount due on the refundThe refund, I explained, would be send to Mr***'s grandfather as he was the primary debtor on the loan
Mr*** then texted 'OkayI thank you for looking further unto this for me as this is more information than I was previously givenI appreciate it.'
I explained that we needed to make certain *** was pain in full as the warranty refund typically has to go to the lienholder and not the warranty policy holder in the case of refunds or cancellationsOnce we received an 'all clear' from ***, then the refund would be (has has been) processed
Mr*** then texted 'That sounds good to meOnce again I apologize for coming in with a full head of steam earlier, it's just been a long process and frustratingThank you for your help!'
Mr*** then sent a text on July 25, 'Any word on anything? Seems like when I try to call I keep getting ignored now"
No one had received any further communication to or from Mr*** since I looked into the matter on July
I then texted Mr*** "This could easily be 30-days by the time the warranty company processes the refund'
I have not heard anything moreThe refund is in process now that we have received the verification the account was paid off at ***The refund will be sent to Mr***'s grandfather
This is one of the worst Kia dealerships you could findIt's not indicative of how other Kia dealerships have treated meThese people are dishonest and untrustworthyThe service department does not do a good job on repairsThe service manager Dave *** is rude and was overhead making sexual jokes to another workerHe also lied to me about repairs to be doneAbsolutely horrible place to goPick any other dealership than thisThey don't even have good deals on cars either
Initial Business Response /* (1000, 6, 2015/07/29) */
Contact Name and Title: Bill ***
Contact Phone: ***
Contact Email: ***.com
I have been in touch with Mr *** several times (in person and via text) on July 14, I explained that we had to contact
the original lienholder, ***, and were awaiting a payoff letter from themWe need the payoff letter to verify that the lien has been satisfied in full with themOnce that has been received, then the warranty company will process the pro-rata amount due on the refundThe refund, I explained, would be send to Mr***'s grandfather as he was the primary debtor on the loan
Mr*** then texted 'OkayI thank you for looking further unto this for me as this is more information than I was previously givenI appreciate it.'
I explained that we needed to make certain *** was pain in full as the warranty refund typically has to go to the lienholder and not the warranty policy holder in the case of refunds or cancellationsOnce we received an 'all clear' from ***, then the refund would be (has has been) processed
Mr*** then texted 'That sounds good to meOnce again I apologize for coming in with a full head of steam earlier, it's just been a long process and frustratingThank you for your help!'
Mr*** then sent a text on July 25, 'Any word on anything? Seems like when I try to call I keep getting ignored now"
No one had received any further communication to or from Mr*** since I looked into the matter on July
I then texted Mr*** "This could easily be 30-days by the time the warranty company processes the refund'
I have not heard anything moreThe refund is in process now that we have received the verification the account was paid off at ***The refund will be sent to Mr***'s grandfather
This is one of the worst Kia dealerships you could findIt's not indicative of how other Kia dealerships have treated meThese people are dishonest and untrustworthyThe service department does not do a good job on repairsThe service manager Dave *** is rude and was overhead making sexual jokes to another workerHe also lied to me about repairs to be doneAbsolutely horrible place to goPick any other dealership than thisThey don't even have good deals on cars either