Bill Walsh GM Superstore

Initial Business Response /* (1000, 5, 2014/03/13) */
Contact Name and Title: *** *** ** / Gen Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@billwalsh.com
I spoke to *** as soon as I received this email and outlined a few different options including either paying for the
extended warranty if she wanted to keep the ATS, replacing the tire instead of the prescribed patch and trading her into a different vehilce at her desired trade figureShe will be considering her options and will let me know which option works best for themOnce I get her direction, I'll work out the details myself* has my mobile number and will call me
Initial Consumer Rebuttal /* (2000, 8, 2014/03/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My husband and I are very satisfied with the actions taken by Bill Walsh Motors to make our situation rightThe company responded very quickly and offered solutions to fix the issuesThe member of management handling our issue worked quickly and kept his wordWe have been previous customers of Bill Walsh Motors, and will continue to purchase our cars and trucks from Bill Walsh Motors as well as recommend our friends and family to Bill Walsh MotorsI truly feel like they cared about having our business, and I am glad we chose to shop locally
Final Consumer Response /* (450, 9, 2014/03/14) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
I feel completely satisfied with the businesses response to my complaintAs I stated in the narrative, I did sign the paper and I take my own responsibility for that actionI feel that the company and I worked together for a fair outcome for both parties involvedBill Walsh motors is a very large business, and I respect the fact that they even bothered to deal with my compliantThank you