Bill's Comfort Systems

When we talked to the Homeowners over the phone last year we made it clear to them that a leak check and pressure test would cost $for just the leak check, plus any other services providedAfter hours of the homeowners insisting that we keep looking for the leak and the system holding pressure a leak could not be foundI informed them that this is mostly caused by a leak in the Evap coil (which we did not install) and that it will leak during the winter months when the furnace is running and the temperature on the evap coil is very highWe then offered to add some Super Seal stop leak and dye to the systemThe homeowners accepted and we added the stop leak and charged the systemWe were there much longer than we anticipated because the insistence of the homeowner to find the leakWhen it came time for billing we gave them a greatly discount rate of $as it should have been closer to $The homeowners became hostile and demanded that they only pay for the original $quote which was only for the leak checkWe could not quote what a fix would cost before hand until a solution could be foundThey were insisting on only paying for the leak test and nothing else even though we had spent extra hours looking at their insistence, and had added freon and Super SealI told them that the $would not even cover my material let alone my time but I would discount it again back down to the $to calm them down and so I could leave without further hard feelingsI had tried to help out this customer as best I could and took a loss on a system that we installed the outdoor unit but not the indoor coil and could not cover any problems with itWhen the Homeowners called this year and wanted us to return to their home and recharge their system this year for no charge we informed them that when they refused to pay the already discounted price of $and demanded that we only charge them $for over $worth of work that no guarantees or warranties would be valid on work that they did not pay for in the first placeTherefore Bill's will not be reimbursing this homeowner for the service call from another company, taking an even larger loss on a job where the the problem is with an existing piece of equipment we did not installFurthermore we politely ask them to take their business elsewhere as we do not feel we need to be threatened, intimidated and talk to the way these Homeowners did to usBills feels the only way to this customer's leak problem will be solved is by replacing the indoor evap coil

When we install hvac equipment such as a furnace or air conditioner the manufacture covers the product for a minimum of five years They however give us nothing for the labor We as a business takes it on ourselves to cover the warranty of labor one year from the date it is installed When this homeowners’ house was being built it was in the middle of the winter which means his furnace was ran a lot in during the construction time We do not have any record of speaking with the homeowner until May which is past a year from when he moved in as well as a year from when we originally installed the equipment However, one of our service techs lives near the homeowner has offered to go and install this part on his own time We have contacted the customer and have left a message recently to schedule to get the part installed for the customer We would love to have this part installed and have this resolved for the customer once he answers or calls us back

Complaint: [redacted] I am rejecting this response because: We have a receipt from Bill's Comfort Systems that states our bill was paid the amount agreed upon ($225.00) and a written 1 year guarantee on the Super Seal that we feel is still binding.We would never have brought another company in if they would have stood behind their warranty and solved the problem. The difference between Bill's and the other company that came out, is the repairman that came out told us before he started what the cost of services would be and did not raise the price upon completion like Bill's did. We would not recommend Bill's Comfort Systems to anyone! Sincerely, [redacted]

Complaint: ***
I am rejecting this response because: We have a receipt from Bill's Comfort Systems that states our bill was paid the amount agreed upon ($225.00) and a written year guarantee on the Super Seal that we feel is still binding.We would never have brought another company in if they would have stood behind their warranty and solved the problemThe difference between Bill's and the other company that came out, is the repairman that came out told us before he started what the cost of services would be and did not raise the price upon completion like Bill's did We would not recommend Bill's Comfort Systems to anyone!
Sincerely,
*** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough they stated that they do not have record of me calling until May, part of my complaint was that I began calling them in February and had to keep following up until they finally acknowledged and came out in May Bill's Comfort has now repaired my furnace so I am now satisfied Bill's Comfort has a good reputation in the community and they really do quality work I regret having to file this complaint in order to get them to take action I'm confident that in the future, Bill's Comfort will err on the side of customer service, especially when there is a clear question on timing and unreturned service calls
Sincerely,
Brandon F*

When we install hvac equipment such as a furnace or air
conditioner the manufacture covers the product for a minimum of five
years. They however give us nothing for
the labor. We as a business takes it on
ourselves to cover the warranty of labor one year from the date it
is
installed. When this homeowners’ house
was being built it was in the middle of the winter which means his furnace was
ran a lot in during the construction time.
We do not have any record of speaking with the homeowner until May which
is past a year from when he moved in as well as a year from when we originally
installed the equipment. However, one of
our service techs lives near the homeowner has offered to go and install this
part on his own time. We have contacted
the customer and have left a message recently to schedule to get the part
installed for the customer. We would
love to have this part installed and have this resolved for the customer once
he answers or calls us back

When we talked to the Homeowners over the phone last year we made it clear to them that a leak check and pressure test would cost $for just the leak check, plus any other services providedAfter hours of the homeowners insisting that we keep looking for the leak and the system holding
pressure a leak could not be foundI informed them that this is mostly caused by a leak in the Evap coil (which we did not install) and that it will leak during the winter months when the furnace is running and the temperature on the evap coil is very highWe then offered to add some Super Seal stop leak and dye to the systemThe homeowners accepted and we added the stop leak and charged the systemWe were there much longer than we anticipated because the insistence of the homeowner to find the leakWhen it came time for billing we gave them a greatly discount rate of $as it should have been closer to $The homeowners became hostile and demanded that they only pay for the original $quote which was only for the leak checkWe could not quote what a fix would cost before hand until a solution could be foundThey were insisting on only paying for the leak test and nothing else even though we had spent extra hours looking at their insistence, and had added freon and Super SealI told them that the $would not even cover my material let alone my time but I would discount it again back down to the $to calm them down and so I could leave without further hard feelingsI had tried to help out this customer as best I could and took a loss on a system that we installed the outdoor unit but not the indoor coil and could not cover any problems with itWhen the Homeowners called this year and wanted us to return to their home and recharge their system this year for no charge we informed them that when they refused to pay the already discounted price of $and demanded that we only charge them $for over $worth of work that no guarantees or warranties would be valid on work that they did not pay for in the first placeTherefore Bill's will not be reimbursing this homeowner for the service call from another company, taking an even larger loss on a job where the the problem is with an existing piece of equipment we did not installFurthermore we politely ask them to take their business elsewhere as we do not feel we need to be threatened, intimidated and talk to the way these Homeowners did to usBills feels the only way to this customer's leak problem will be solved is by replacing the indoor evap coil

Bill's Comfort Systems is not responsible to cover any services a customer has done from another company Our resolution is as the service call was not paid for in full that the customer pays the new company that came out