[redacted] Hard copy Attached *** Dear Mr***: SUPERVALU received the enclosed letter on January 25, 2017, regarding a complaint reported to your office by Ms [redacted] pertaining to her husband's promise of a refund of $and $gift card from the Shop 'N Save located at *** [redacted] Winchester, VAPer your request, I am providing a written response to these concerns on SUPERVALU's behalfI spoke to Store Director Brian [redacted] to obtain additional informationIt is my understanding that Mr [redacted] responded promptly to the [redacted] 's concern regarding the cake purchased at the store by offering a gift card of $(a refund of $17.99, which is $more than the actual price, and $for their inconvenience)Mr [redacted] was initially under the impression that the [redacted] s intended to pick up the gift card from the store, which may have been a misunderstandingWhen the [redacted] s clarified that they would be unable to pick up the gift card, Mr [redacted] sent it to them by U.SCertified MailAccording to the enclosed USPS Tracking record, the gift was delivered to the [redacted] s on Wednesday, January 18, at 10:a.m.SUPERVALU has a strong commitment to ensure that customer concerns are appropriately and timely addressed, and we believe we have done so with the [redacted] 's concernBased on the information provided to in your letter, SUPERVALU has provided all its available information regarding this matterHowever, if you have any additional information or questions, please do not hesitate to contact me directlySincerely, SUPERVALU INCAngela K [redacted] , RP®, Litigation Case Manager AKL/ds Enclosures
Initial Business Response / [redacted] (1000, 6, 2015/09/23) */ Albertsons [redacted] Boise, ID 9/23/ Re: [redacted] Thank you for contacting Albertsons Customer CareWe have received your complaint regarding a Seasonal Essentials Faux Wood Gathering Patio Set After reviewing the customer's complaint, we have had the supplier send out replacement parts previously, as well as offer a partial refund of $(which the consumer initially requested and later rejected)Additionally, this was involving an international supplier and the turnaround for communication takes a bit longer than domestic suppliersTo confound this, the customer rejected further correspondence from the supplier and demanded it come from the call center onlyThis added time to the communication which is atypical for most cases At this time, the supplier of the item has offered to send the customer a fully assembled chair to replace the defective portion of the product she purchasedUpon speaking with the customer, she has agreed to this resolution as of 9/22/and the supplier will be sending the fully assembled chair directly to her If we can provide any information or be of service to you in the future, please feel free to contact us by email at [email protected] or by phone at [redacted] Sincerely, Michael [redacted] Director, Customer Interaction Center Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/23) */ SuperValu contacted me and offered to send me a new chairThey have already done this, but the new part was not functional so I am skepticalAlso, this action addresses the issue with the product, but not with the poor service or the month run-around they have put me through
Final Consumer Response / [redacted] (2000, 6, 2015/09/02) */ Hello Mr [redacted] Revdex.com mediator case [redacted] I spoke with manager of Supervalue/Shoppers Ms [redacted] , of their Laurel store assured she will mail out my $gift card I was instructed to dispose of infected food product I am awaiting the gift card it should be this weekThe manager assured me
*** Hard Copy Attached *** Dear Mr***: We are In receipt of your letter and the consumer complaint of *** ***We have had a chance to review the Complaint outlining Mr***'s concernsIn response, we would like to make clear that Shop 'n Save and SUPERVALU Inctake these
complaints very seriously and strive to provide a positive customer experience for all of our customersWe are sorry to hear that Mr, *** was not satisfied with his most recent customer experience at Shop 'n SaveWe have confirmed with the district manager mentioned in the Complaint that he reached out to Mr*** at the beginning of December to follow up with his concernsHe was not able to connect with Mr*** directly, but did talk to his wife and invited Mr*** back to the store to receive a full refund for the sheet cakeTo our knowledge, Mr*** did not respond to the District Manager's invitation, nor did he return to the store to collect his refundWe reached out to Mr*** again on January 6, via telephone and e-mail and invited him to come to the store to receive a full refund for the cake, along with a $gift card for any inconvenience he experiencedWe received a call back from his wife on January 7, accepting our offerWe value Mr, *** as a customer and appreciate the opportunity to respond to his concerns, We sincerely regret his dissatisfaction with his experience at our storePlease let me know if you have any questions regarding our responseSincerely, Mary C*** Regulatory & Compliance Counsel
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThis company sucks the management lied constantly did not send it out until a Saturday after the district manager confirmed it with him when he said was sending out on a ThursdayBrian at the sunnyside circle location should be written up for such poor customer service as a manager and how he handled the situation and making the district manager have to step in to get this fixed thats what a general manager does
Initial Business Response /* (1000, 6, 2015/09/23) */
Albertsons
***
Boise, ID
9/23/
Re: ***
Thank you for contacting Albertsons Customer CareWe have received your complaint regarding a Seasonal Essentials Faux Wood Gathering Patio Set
After
reviewing the customer's complaint, we have had the supplier send out replacement parts previously, as well as offer a partial refund of $(which the consumer initially requested and later rejected)Additionally, this was involving an international supplier and the turnaround for communication takes a bit longer than domestic suppliersTo confound this, the customer rejected further correspondence from the supplier and demanded it come from the call center onlyThis added time to the communication which is atypical for most cases
At this time, the supplier of the item has offered to send the customer a fully assembled chair to replace the defective portion of the product she purchasedUpon speaking with the customer, she has agreed to this resolution as of 9/22/and the supplier will be sending the fully assembled chair directly to her
If we can provide any information or be of service to you in the future, please feel free to contact us by email at [email protected] or by phone at ***
Sincerely,
Michael ***
Director, Customer Interaction Center
Initial Consumer Rebuttal /* (3000, 8, 2015/09/23) */
SuperValu contacted me and offered to send me a new chairThey have already done this, but the new part was not functional so I am skepticalAlso, this action addresses the issue with the product, but not with the poor service or the month run-around they have put me through
Final Consumer Response /* (2000, 6, 2015/09/02) */
Hello Mr***
Revdex.com mediator
case ***
I spoke with manager of Supervalue/Shoppers
Ms***, of their Laurel store assured she will mail out my $gift card
I was instructed to dispose of infected food product
I am awaiting
the gift card it should be this weekThe manager assured me
[redacted] Hard copy Attached *** Dear Mr***: SUPERVALU received the enclosed letter on January 25, 2017, regarding a complaint reported to your office by Ms [redacted] pertaining to her husband's promise of a refund of $and $gift card from the Shop 'N Save located at *** [redacted] Winchester, VAPer your request, I am providing a written response to these concerns on SUPERVALU's behalfI spoke to Store Director Brian [redacted] to obtain additional informationIt is my understanding that Mr [redacted] responded promptly to the [redacted] 's concern regarding the cake purchased at the store by offering a gift card of $(a refund of $17.99, which is $more than the actual price, and $for their inconvenience)Mr [redacted] was initially under the impression that the [redacted] s intended to pick up the gift card from the store, which may have been a misunderstandingWhen the [redacted] s clarified that they would be unable to pick up the gift card, Mr [redacted] sent it to them by U.SCertified MailAccording to the enclosed USPS Tracking record, the gift was delivered to the [redacted] s on Wednesday, January 18, at 10:a.m.SUPERVALU has a strong commitment to ensure that customer concerns are appropriately and timely addressed, and we believe we have done so with the [redacted] 's concernBased on the information provided to in your letter, SUPERVALU has provided all its available information regarding this matterHowever, if you have any additional information or questions, please do not hesitate to contact me directlySincerely, SUPERVALU INCAngela K [redacted] , RP®, Litigation Case Manager AKL/ds Enclosures
Initial Business Response / [redacted] (1000, 6, 2015/09/23) */ Albertsons [redacted] Boise, ID 9/23/ Re: [redacted] Thank you for contacting Albertsons Customer CareWe have received your complaint regarding a Seasonal Essentials Faux Wood Gathering Patio Set After reviewing the customer's complaint, we have had the supplier send out replacement parts previously, as well as offer a partial refund of $(which the consumer initially requested and later rejected)Additionally, this was involving an international supplier and the turnaround for communication takes a bit longer than domestic suppliersTo confound this, the customer rejected further correspondence from the supplier and demanded it come from the call center onlyThis added time to the communication which is atypical for most cases At this time, the supplier of the item has offered to send the customer a fully assembled chair to replace the defective portion of the product she purchasedUpon speaking with the customer, she has agreed to this resolution as of 9/22/and the supplier will be sending the fully assembled chair directly to her If we can provide any information or be of service to you in the future, please feel free to contact us by email at [email protected] or by phone at [redacted] Sincerely, Michael [redacted] Director, Customer Interaction Center Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/23) */ SuperValu contacted me and offered to send me a new chairThey have already done this, but the new part was not functional so I am skepticalAlso, this action addresses the issue with the product, but not with the poor service or the month run-around they have put me through
Final Consumer Response / [redacted] (2000, 6, 2015/09/02) */ Hello Mr [redacted] Revdex.com mediator case [redacted] I spoke with manager of Supervalue/Shoppers Ms [redacted] , of their Laurel store assured she will mail out my $gift card I was instructed to dispose of infected food product I am awaiting the gift card it should be this weekThe manager assured me
*** Hard Copy Attached *** Dear Mr***: We are In receipt of your letter and the consumer complaint of *** ***We have had a chance to review the Complaint outlining Mr***'s concernsIn response, we would like to make clear that Shop 'n Save and SUPERVALU Inctake these
complaints very seriously and strive to provide a positive customer experience for all of our customersWe are sorry to hear that Mr, *** was not satisfied with his most recent customer experience at Shop 'n SaveWe have confirmed with the district manager mentioned in the Complaint that he reached out to Mr*** at the beginning of December to follow up with his concernsHe was not able to connect with Mr*** directly, but did talk to his wife and invited Mr*** back to the store to receive a full refund for the sheet cakeTo our knowledge, Mr*** did not respond to the District Manager's invitation, nor did he return to the store to collect his refundWe reached out to Mr*** again on January 6, via telephone and e-mail and invited him to come to the store to receive a full refund for the cake, along with a $gift card for any inconvenience he experiencedWe received a call back from his wife on January 7, accepting our offerWe value Mr, *** as a customer and appreciate the opportunity to respond to his concerns, We sincerely regret his dissatisfaction with his experience at our storePlease let me know if you have any questions regarding our responseSincerely, Mary C*** Regulatory & Compliance Counsel
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThis company sucks the management lied constantly did not send it out until a Saturday after the district manager confirmed it with him when he said was sending out on a ThursdayBrian at the sunnyside circle location should be written up for such poor customer service as a manager and how he handled the situation and making the district manager have to step in to get this fixed thats what a general manager does
Initial Business Response /* (1000, 6, 2015/09/23) */
Albertsons
***
Boise, ID
9/23/
Re: ***
Thank you for contacting Albertsons Customer CareWe have received your complaint regarding a Seasonal Essentials Faux Wood Gathering Patio Set
After
reviewing the customer's complaint, we have had the supplier send out replacement parts previously, as well as offer a partial refund of $(which the consumer initially requested and later rejected)Additionally, this was involving an international supplier and the turnaround for communication takes a bit longer than domestic suppliersTo confound this, the customer rejected further correspondence from the supplier and demanded it come from the call center onlyThis added time to the communication which is atypical for most cases
At this time, the supplier of the item has offered to send the customer a fully assembled chair to replace the defective portion of the product she purchasedUpon speaking with the customer, she has agreed to this resolution as of 9/22/and the supplier will be sending the fully assembled chair directly to her
If we can provide any information or be of service to you in the future, please feel free to contact us by email at [email protected] or by phone at ***
Sincerely,
Michael ***
Director, Customer Interaction Center
Initial Consumer Rebuttal /* (3000, 8, 2015/09/23) */
SuperValu contacted me and offered to send me a new chairThey have already done this, but the new part was not functional so I am skepticalAlso, this action addresses the issue with the product, but not with the poor service or the month run-around they have put me through
Final Consumer Response /* (2000, 6, 2015/09/02) */
Hello Mr***
Revdex.com mediator
case ***
I spoke with manager of Supervalue/Shoppers
Ms***, of their Laurel store assured she will mail out my $gift card
I was instructed to dispose of infected food product
I am awaiting
the gift card it should be this weekThe manager assured me