Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
The dispute I submitted to my bank for a full refund is still in process, if for whatever reason it is not fulfilled I will re-open the complaint but as of now I appreciate that he did admit he was in the wrong
My company dropped the ball on the client I apologized, and asked for a second chance I told her I would not charge any more money Client agreed I prepared and sent the documents to the client, taking my time to do so Client signed and sent back. I again
dropped the ball for personal reasons, and the documents were not filed in a timely manner The customer did a "chargeback" on her form of payment, and recouped the entire $299. I told client I will prepare all documents and send to her, to be filed I can do this, so effectively client will have received a free case and is only out her time Thus, this complaint should be dropped. Obviously, it is my goal to satisfy every client, and I am extremely apologetic that the ball was dropped here I will constantly strive for perfection in the future
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
The dispute I submitted to my bank for a full refund is still in process, if for whatever reason it is not fulfilled I will re-open the complaint but as of now I appreciate that he did admit he was in the wrong
My company dropped the ball on the client I apologized, and asked for a second chance I told her I would not charge any more money Client agreed I prepared and sent the documents to the client, taking my time to do so Client signed and sent back. I again
dropped the ball for personal reasons, and the documents were not filed in a timely manner The customer did a "chargeback" on her form of payment, and recouped the entire $299. I told client I will prepare all documents and send to her, to be filed I can do this, so effectively client will have received a free case and is only out her time Thus, this complaint should be dropped. Obviously, it is my goal to satisfy every client, and I am extremely apologetic that the ball was dropped here I will constantly strive for perfection in the future