Bill's Muffler Shop

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meDear Sir or Madam:Complaint number [redacted] has been resolved The business owner returned my property Thanks for your assistance.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Attn: [redacted] ***, as per our conversation last week of August in regards to Santa Fe Motorsports Incyou advised me at that time that you would leave the file open for daysI was off the first week of September and made the trip to Santa Fe personally which is a mile round trip from where I live in Abiquiu, NMI spoke with Miriam and asked for John G [redacted] and Sid N***, Miriam looked for the both of them but couldn’t find either one of them it was aboutpm on either 9-9-16-or 9-10- Miriam then told me that John G [redacted] was on his lunch break, but she would have John call me which he didn’t do?When I returned back to work 9-12-which was a Monday I couldn’t call Santa Fe Motorsports as they’re closed on Mondays I called Santa Fe Motorsports on 9-13- in the morning and spoke to John again at which time he advised that the owner Sid N [redacted] was out of the office until either 9-16-or Sid N [redacted] might not return until Monday 9-19-and John could take no action on this issue until the owner Sid N [redacted] returned to make a decision on what to do about my motorcycle? I’m not going to let this issue rest until I get a fair resolution to this issue, I was wronged by Santa Fe Motorsports in the way I was treatedI’ve done business with Santa Fe Motorsports for several years now since I purchased my Suzuki from themIt seems like the owners do not appreciate a loyal customer????????????????????????????????????????????????? [redacted] ***?????????????????????????????????? Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted] I am rejecting this response because: Santa Fe Motor Sports in incorrect, the problem is a warranty issue and the matter has not been resolved Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Tell us why hThe issue with [redacted] and [redacted] Kubota tractor has to do with not allowing the tractor to properly perform the required regeneration process for the tractor In accordance with the Kubota Owner’s Manual, regeneration is an extremely important procedure that the owner must perform The manual states, the complete process may take 30-minutes – each tractor is unique in its operation some make take a little longer and the manual states to allow the procedure to complete Failure to allow the procedure to complete could cause damage to the Diesel Particulate Filter (DPF) or the engine[redacted] and [redacted] ’ Tractor, Serial Number 11H601EP2795, had a DPF/ECU bulletin update (per Kubota) performed on November 12, 2015, before the tractor was sold According to the tractor’s computer, at the hour marker 244.8, the tractor was allowed to complete the regeneration process times as designed As designed, to stop the regeneration process, the user must manually push a button to override the system, a safety feature built into the tractor in case you are in a confined area, for example When the regeneration process is not allowed to complete, the system will display lights and/or a combination of beeps to inform the user of the impending issue If these warnings are ignored, and the tractor is not allowed to perform the regeneration process, the DPF can become contaminated and if not brought to a Kubota dealer to correct the issue with the Kubota diagnostic tool, the system will limit the performance of the tractor and eventually shut down to prevent further damage, possible to the engine In regards to [redacted] and [redacted] Tractor, the system has shut down, not allowing the tractor to start The DPF must be replaced and the ECU reprogrammed The tractor requires manual input to override the regeneration computer program; it is not a warranty issue.ere

On September 29, 2016, Mr*** picked up his motorcycle Ticket was paid in full He smiled when we brought the bike out to him SFMS went over the repairs completed, including the start switch which was a push button as per his request ( we were able to run it through the
ignition switch - still need a key to start the bike, which SFMS is more comfortable with.)

Tell us why hMr*** was in times for the complaint listedThe first visit was on February 12, 2016. A leak was found to be from an upper hose and joint connectorWith 53k miles on the motorcycle, Santa Fe Motor Sports (SFMS) recommended all hoses be repl***d; thermostat and radiator
cap, knowing they were all original hoses and of the same age and wear as the leaking hosePlus, there would be access to all hoses at the time of repair, reducing future labor cost -The repair would be complete, not a “band-aid”Mr*** chose to repl*** only the thermostat, one hose, and a connectorThe job was completedThe unit did not leak when the unit left in Mr***’s possession on March 3. Visit was on March 12, miles laterSFMS verified a leak at a different locationAgain, SFMS recommended replacing the balance of the hoses, for which Mr*** declinedSFMS repl***d only two more of the hoses per Mr***’s request One of the hoses was on back order, and the unit was fixed after the hose arrivedThe unit did not leak coolant when Mr*** picked up the unit on April 7.The 3rd visit was on April 14, miles laterAnother hose was found damagedSFMS repl***d the hose, radiator cap, and coolant recovery tank cap; pressure tested system; no leakSFMS did not charge Mr*** for labor on this repair as a gesture of goodwillThe unit was picked up by Mr*** on April 28th.Mr*** contacted SFMS stating that there was damage to his motorcycle.Early May: Numerous attempts were made to contact Mr***; voice mail, requesting he call us to solve his alleged dented tank and damaged fender.Weeks later, Mr*** came into Santa Fe Motor Sports and spoke with the owner, Sid M***. MrM*** looked into the issue, spoke with the service department and came to the conclusion; the damage was not done at SFMS, but would work with Mr*** to fix his motorcycle as a gesture of good customer service MrM*** called Mr*** to discuss what could be done but was unable to reach him.Several weeks passedSFMS received a call from Mr*** stating that he had missed calls from SFMS a couple of weeks agoHe would be interested in fork seals to compensate for the alleged damage. He stopped in soon after that to show us the new bike he just purchased; a BMW, and he did not mention the damage or the requested compensation. We have not heard from or seen Mr*** in months.ere

Complaint: ***
I am rejecting this response because: Santa Fe Motor Sports in incorrect, the problem is a warranty issue and the matter has not been resolved.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Unsatisfactory customer service

*** and *** *** contacted Kubota Corporate, and Kubota Corporate sent out a technician to evaluate the ***'s tractor Kubota Corporate has emailed us their recommendations for getting the ***s tractor back into service Kubota Corporate has also indicated they will be covering the repair cost through a Goodwill Claim The parts for repair have been ordered, but unfortunately, one of the main components is on back order until mid-May or so As soon as the parts are in, we will contact Kubota Corporate, and they will send out a technician to assist in the repair We do apologize for the delay but are very grateful to Kubota Corporate for the willingness to help get the ***s tractor back into service

Complaint: ***
I am rejecting this response because:Attn: *** ***, as per our conversation last week of August in regards to Santa Fe Motorsports Incyou advised me at that time that you would leave the file open for daysI was off the first week of September and made the trip to Santa Fe personally which is a mile round trip from where I live in Abiquiu, NMI spoke with Miriam and asked for John G*** and Sid N***, Miriam looked for the both of them but couldn’t find either one of them it was aboutpm on either 9-9-16-or 9-10- Miriam then told me that John G*** was on his lunch break, but she would have John call me which he didn’t do?When I returned back to work 9-12-which was a Monday I couldn’t call Santa Fe Motorsports as they’re closed on Mondays I called Santa Fe Motorsports on 9-13- in the morning and spoke to John again at which time he advised that the owner Sid N*** was out of the office until either 9-16-16 or Sid N*** might not return until Monday 9-19-16 and John could take no action on this issue until the owner Sid N*** returned to make a decision on what to do about my motorcycle? I’m not going to let this issue rest until I get a fair resolution to this issue, I was wronged by Santa Fe Motorsports in the way I was treatedI’ve done business with Santa Fe Motorsports for several years now since I purchased my Suzuki from themIt seems like the owners do not appreciate a loyal customer?????????????????????????????????????????????????*** ***??????????????????????????????????
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to meDear Sir or Madam:Complaint number *** has been resolved. The business owner returned my property. Thanks for your assistance.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:UnacceptableI request immediate replacement of the Btractor with the Ltractor which was our intention to purchase in the first place or an L series tractor acceptable to me delivered to my home and acceptable terms of financing with Kubota Credit Corporation U.S.AORA complete refund of all money paid to Kubota Credit Corporation U.S.A.SFMS would like you to believe that it is through them that this issue is being resolved, that is not the caseIf I had not contacted Kubota Corporate, the Revdex.com and the Attorney General's Office for assistance SFMS would have done nothing! SFMS has been in possession of the tractor since 2-10-17, I have been without the use of a tractor since December and continuing to make paymentsI am now to a point of having to rent a tractor to continue with our projectsShall I send the rental charges to SFMS or Kubota Corporate?
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

As a good will offer, SFMS offer to replace the fork seals on Mr*** Suzuki M109R at no charge to him Mr*** has accepted the offer and will bring his bike in on October 12, to have the fork seals replaced Mr*** voiced he was happy with this resolution