Dear Mr [redacted] , We are sorry to hear that you did not have a great experience using [redacted] While we look into your rental and call our supplier, I invite you to call Laura in our accounting department at 949-471-This quickest was to resolve this issue is via a phone callLook forward to hearing from you, Your [redacted] Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Your account of the circumstances is completely falseI find it hard to understand why our company would call to check on a credit limit when all of our rentals are prepaid with a credit cardSo there is no reason for us to call for a credit limit inquiryIn regards to an email sent to me 7/there is no such email, I am always able to be reachedLike I have mentioned before if we would have been notified like other suppliers do that the lifts would not be picked up when they were called off we would have been put them awayThis confirms are lack of trust and confidence with Bigrentz and confirms why we are no longer conducting business with a company like this Regards, [redacted]
At BigRentz.com, it is our hope that the customer always experiences the best service possible Although we don't necessarily agree with all of Ms [redacted] 's statements we have refunded the $she requested We’ve also requested the customer to remove this complaint as we have satisfied what she requested
Dear Mr [redacted] , We sincerely apologize that you did not find your rental experience with us to be satisfactory Our ultimate goal is the happiness of our customers, but we recognize that occasionally the rental of a piece of large equipment does not go as plannedUpon receiving this complaint, we had our Customer Care team review your order and all of its notes, which includes contact with you, our supplier, and any order processes (i.econfirmation, termination, etc.)Based on this review, this is what we found: Unfortunately, we cannot refund you for the first day of your rental due to the machine being downIt is typically our practice to offer a partial refund or a down day if a piece of equipment is not functional at some point in a rental, as long as it is due to outside circumstances and not operator errorHowever, we never received a call on that day about an issue with the articulating boom liftFurthermore, our supplier had no record of receiving any call or sending a service technician to the siteWhile we recognize you may have had an issue on the first day with your equipment (reported as a hydraulic leak in later calls), it was not called into us or our supplier until after the factYou may have had an third party technician service the equipment or may have serviced the equipment yourself, but we expressly request all of our customers do not do this and instead call us to service their equipment due to the fact that the previously listed alternatives are a liability as well as processes that we cannot track In the case of receiving a refund being issued for the termination of the rental, we do have record of thisA refund request was submitted on behalf of you in the amount of $on 9/21/Your rental was quoted at being $for the week and $2,for the monthAs you had the rental from the morning 9/8/to the early evening of 9/21/2015, you had this rental in your possession for two weeksSince you terminated the rental at two weeks instead of the originally requested month, we refunded the difference of what you paid for one month ($2,110) and the price of the equipment for two weeks ($1,990), resulting in an approximate refund amount of $While you requested $to be requested, the submitted refund for $is compatible with this informationAs long as there are no fuel charges or damages, you will receive this amount in full We hope this summary has been sufficient in alleviating the concerns you had with your rentalHowever, if you would like to discuss this matter with us further, we would love to hear from you directlyPlease feel free to contact us at [email protected] or [redacted] We thank you again for your business and hope we can work with you again in the future.Thank you,BigRentz
Dear Mr [redacted] , We are sorry to hear that you did not have a great experience using [redacted] While we look into your rental and call our supplier, I invite you to call Laura in our accounting department at 949-471-This quickest was to resolve this issue is via a phone callLook forward to hearing from you, Your [redacted] Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Your account of the circumstances is completely falseI find it hard to understand why our company would call to check on a credit limit when all of our rentals are prepaid with a credit cardSo there is no reason for us to call for a credit limit inquiryIn regards to an email sent to me 7/there is no such email, I am always able to be reachedLike I have mentioned before if we would have been notified like other suppliers do that the lifts would not be picked up when they were called off we would have been put them awayThis confirms are lack of trust and confidence with Bigrentz and confirms why we are no longer conducting business with a company like this Regards, [redacted]
At BigRentz.com, it is our hope that the customer always experiences the best service possible Although we don't necessarily agree with all of Ms [redacted] 's statements we have refunded the $she requested We’ve also requested the customer to remove this complaint as we have satisfied what she requested
Dear Mr [redacted] , We sincerely apologize that you did not find your rental experience with us to be satisfactory Our ultimate goal is the happiness of our customers, but we recognize that occasionally the rental of a piece of large equipment does not go as plannedUpon receiving this complaint, we had our Customer Care team review your order and all of its notes, which includes contact with you, our supplier, and any order processes (i.econfirmation, termination, etc.)Based on this review, this is what we found: Unfortunately, we cannot refund you for the first day of your rental due to the machine being downIt is typically our practice to offer a partial refund or a down day if a piece of equipment is not functional at some point in a rental, as long as it is due to outside circumstances and not operator errorHowever, we never received a call on that day about an issue with the articulating boom liftFurthermore, our supplier had no record of receiving any call or sending a service technician to the siteWhile we recognize you may have had an issue on the first day with your equipment (reported as a hydraulic leak in later calls), it was not called into us or our supplier until after the factYou may have had an third party technician service the equipment or may have serviced the equipment yourself, but we expressly request all of our customers do not do this and instead call us to service their equipment due to the fact that the previously listed alternatives are a liability as well as processes that we cannot track In the case of receiving a refund being issued for the termination of the rental, we do have record of thisA refund request was submitted on behalf of you in the amount of $on 9/21/Your rental was quoted at being $for the week and $2,for the monthAs you had the rental from the morning 9/8/to the early evening of 9/21/2015, you had this rental in your possession for two weeksSince you terminated the rental at two weeks instead of the originally requested month, we refunded the difference of what you paid for one month ($2,110) and the price of the equipment for two weeks ($1,990), resulting in an approximate refund amount of $While you requested $to be requested, the submitted refund for $is compatible with this informationAs long as there are no fuel charges or damages, you will receive this amount in full We hope this summary has been sufficient in alleviating the concerns you had with your rentalHowever, if you would like to discuss this matter with us further, we would love to hear from you directlyPlease feel free to contact us at [email protected] or [redacted] We thank you again for your business and hope we can work with you again in the future.Thank you,BigRentz