Hello, my name is Jeff B***, I own Bill's & Son AutoI feel the ***'s are not being completely honest or reasonable concerning this Revdex.com complaintThe reason I question their honesty is because if you read their initial Revdex.com complaint they stated, and I quote " The very next day as I was driving the vehicle to work the Check Engine light came on, now I didn't call them right away it was when Chad called me for insurance information that I told him about the light that came on, it was days later." And now in this follow up, the story seems to have changed and that the light came on before they even reached home after the saleIt honestly doesn't matter what the truth is because even though the vehicle was legally sold 100% , we still agreed to fix it :However this inconsistency does prove either confusion or dishonesty It is apparent that the ***'s are satisfied with the Hbecause we offered to completely unwind the deal and they declined BUT is is also apparent that they will never be satisfied with anything Bill's & Son does or offersAs far as the mirror is concerned , we never agreed to furnish a new mirror, because only new mirror would not have fixed the power fold feature that was inoperable on the HanywaysWe did however agree to redo the previous sloppy epoxy repair so it would look better and that is what we did and the mirror looked just fineCommon sense tells us all this Why would we agree to fix the Hcatylitic converter AFTER it was sold when we did not have to BUT not fix the Hmirror BEFORE the sale if it needed it? I'm sorry the ***'s are upset and feel the way they do BUT I also feel Bill's & Son has been WAY more honest and fair with them on the Hthey received from us than they were on the VERY troubled Saturn Vue we took in trade from them !! In closing, I would like to restate that it is our position that this deal is a legally binding transaction and as far as we are concerned it is a completed saleThank you
I am rejecting this response because: Mr.B*** has created a response to my issues with Bill and Sons which appears to lay out all of the factual information concerning the purchase of the Hummer H2. This is an account of the transaction .Upon initial inspection of the Hummer, it was undergoing a repair so we did not have a chance to drive it at that time. We did, however, notice a problem with the mirror on the passenger side of the vehicle and were told by Chad, our sales rep, that there was indeed a problem with the mirrors with that vehicle, and that one was on order as a replacement. That was part of the deal we made with Bills and Son and we asked repeatedly if the mirror was delivered to them. We always asked Chad for an update on the mirror, and the answer was always it was not in yet. We are talking several weeks worth of questioning him about the issue with no resolution. I think I know the answer as to why the mirror never came in, and MrB*** perhaps said it best when he said those mirrors cost $each. This was an issue that was not covered in the portion of the contract. We expect to get a check from MrB*** so we can get the mirror and have it installed professionally.MrB*** and his attorney are correct in stating that this was an "AS IS" sale as he mentioned and highlighted in response as he seems to like to do. The issue with the check engine light, which came on before we even reached home after the sale, was something we had checked out and reported the findings to Bill and Sons. They had no legal obligation to repair the problem, but agreed to do so. After one trip back to the dealership, where some cleaner was used to try and fix the problem, the problem remained unresolved. At that point and time, we were told a catalytic converter was ordered and to come back to have it installed. Again, after calling Chad repeatedly, it was always on order. At that point I requested a routing number so I could see if it ever got ordered in the first place and then what happened next was amazing, it showed up. By this time I was actually afraid to entrust the Hummer to Bills and Son with doing the repair based on the facts that I was dealing with. Both my husband and I work, and finding the time to drive to their location is difficult. We have seen confirmed appointments canceled on us on at the least two occasions, and felt the need to have it fixed and fixed correctly. What MrB*** wants to do about that is his business, but I would be remiss to say
My name is Jeff B***, I am the president of Bill's & Son Auto/ Truck, Inc I'm sorry it has taken so long to respond to Mrs***'s complaint but we were waiting on Mrs*** to fax us a copy of the repair order that she paid to have the Hummer serviced, plus I was recently out of
townI am back in town now but as of this writing Mrs*** still has not faxed us the repair orderI am going to be as thorough as I can to each and every concern of Mrs***I would first like to include in this response that I personally bought this HHummer over year ago as a personal demo for me to driveI put over 5,miles on this HHummer myself and I know for certain that Mrs*** bought a GREAT driving vehiclePLUS, I have receipts that I can prove my dealership spent over $3,servicing this vehicle prior to Mrs*** purchasing it Now on to Mrs***'s complaintsFirst, I'm not sure what "tape" on the mirror Mrs*** is referring to because there was no tape on itThere was however a black epoxy at the joint near the baseThe reason for the epoxy is because these HHummer door mirrors have a power fold in option that was a flawed design from GM and they always broke, especially in cold climate states, and epoxy is commonly used by everyone as a remedyThe mirrors appear just fine with no cracks in the housing or mirror glassI believe Mrs*** misunderstood something because we never said a mirror was on order because they cost over $each and even if we were to buy just one side it would not have fixed the problem because the "power fold" on the driver side was broke as wellSecond, I am also not sure about the "white specs" she is referring to on this Hor any other vehicles on my lot for that matter, but I assume it wasn't a big concern because she stated in her own complaint that she decided she would like to purchase the HThird, Mrs*** is absolutely correct when she stated the Chad worked VERY HARD to obtain financing for herIt was not easy at all but she did come up with the necessary down payment the bank requiredFourth on her complaint pertains to detailing the vehicle, this Hwas professionally detailed by Diamond Pearlz within weeks of her purchase and I paid Earl the owner of the company with a business check# *** Five, is the engine light, even thought the vehicle was legally sold "AS IS" we did agree to take care of this issue and ordered a part that required shipping from an online vendorShe is correct that they did call two seperate times wanting a tracking # confirmationThe first call Chad did not have it because he did not order the part, I did ! The second call the next day I answered the phone and I immediately gave the tracking # to Mr***When the part arrived we made an appointment for them to bring the Hin for repairMrs*** is correct when she said we called to cancel the night before BUT she is 100% wrong when she said "we had another vehicle that had to go ahead of her"The fact is we had a Ram that was in our inventory that was ALREADY on the rack for servicing the day before they were to come in, it turned out the Ram needed unexpected more work than we thought after we took it apart for servicing Well, the truck was already apart and required parts that needed to be ordered by an online vendor that required shipping just like the part for their HSo obviously we had to reschedule with the ***'s because the Ram was in pieces and we had to wait on the ordered parts required to put it back together before it could be movedSix, is the Temp tag, Mrs*** is 100% correct that there was a $chargeThere was originally to be a Temp Tag issued on this deal but then we decided we could use her trade in license plates and my computer automatically adds the Temp tagHowever, I am confused as to why the ***'s would call days in a row about a simple tracking # BUT wait until this Revdex.com complaint to inform us of this Temp tag charge? Anyways, I am sending check#*** for $to Mrs*** TODAY Now, as far as trust in concerned on this deal The ***'s traded in a Saturn Vue that they owned for along time So I believe they knew their car well, however they were TOTALLY misleading about the condition of the vehicle and its needs, because it had MANY, MANY more issues than they disclosed In closing, I'm just not sure why they would call us numerous times about a tracking # , then they get the tracking # and confirm that we did in fact get the part needed for them BUT then not call again to have the vehicle repaired for free by us as agreed AND then go spend $elsewhere to repair it? The very day we received this Revdex.com complaint we called Marcia *** and offered to 100% unwind the deal and gladly take back this H2, she declinedThis Hhas an NADA value of over $21,, the ***'s bought it way below book value I feel that we have been VERY fair with the ***'s on this deal and I think they are slightly unreasonable in this matter I have shown the paperwork to my attorney *** *** and after speaking with him I have decided that it is Bill's & Son's position that the deal was legally sold and the proper federal FTC Guide and state paperwork was signedTherefore , we are still willing to unwind the deal and take back this H, otherwise Bill's & Son considers this a completed done dealThank you for your time in this matter
Hello, my name is Jeff B***, I own Bill's & Son AutoI feel the ***'s are not being completely honest or reasonable concerning this Revdex.com complaintThe reason I question their honesty is because if you read their initial Revdex.com complaint they stated, and I quote " The very next day as I was driving the vehicle to work the Check Engine light came on, now I didn't call them right away it was when Chad called me for insurance information that I told him about the light that came on, it was days later." And now in this follow up, the story seems to have changed and that the light came on before they even reached home after the saleIt honestly doesn't matter what the truth is because even though the vehicle was legally sold 100% , we still agreed to fix it :However this inconsistency does prove either confusion or dishonesty It is apparent that the ***'s are satisfied with the Hbecause we offered to completely unwind the deal and they declined BUT is is also apparent that they will never be satisfied with anything Bill's & Son does or offersAs far as the mirror is concerned , we never agreed to furnish a new mirror, because only new mirror would not have fixed the power fold feature that was inoperable on the HanywaysWe did however agree to redo the previous sloppy epoxy repair so it would look better and that is what we did and the mirror looked just fineCommon sense tells us all this Why would we agree to fix the Hcatylitic converter AFTER it was sold when we did not have to BUT not fix the Hmirror BEFORE the sale if it needed it? I'm sorry the ***'s are upset and feel the way they do BUT I also feel Bill's & Son has been WAY more honest and fair with them on the Hthey received from us than they were on the VERY troubled Saturn Vue we took in trade from them !! In closing, I would like to restate that it is our position that this deal is a legally binding transaction and as far as we are concerned it is a completed saleThank you
I am rejecting this response because: Mr.B*** has created a response to my issues with Bill and Sons which appears to lay out all of the factual information concerning the purchase of the Hummer H2. This is an account of the transaction .Upon initial inspection of the Hummer, it was undergoing a repair so we did not have a chance to drive it at that time. We did, however, notice a problem with the mirror on the passenger side of the vehicle and were told by Chad, our sales rep, that there was indeed a problem with the mirrors with that vehicle, and that one was on order as a replacement. That was part of the deal we made with Bills and Son and we asked repeatedly if the mirror was delivered to them. We always asked Chad for an update on the mirror, and the answer was always it was not in yet. We are talking several weeks worth of questioning him about the issue with no resolution. I think I know the answer as to why the mirror never came in, and MrB*** perhaps said it best when he said those mirrors cost $each. This was an issue that was not covered in the portion of the contract. We expect to get a check from MrB*** so we can get the mirror and have it installed professionally.MrB*** and his attorney are correct in stating that this was an "AS IS" sale as he mentioned and highlighted in response as he seems to like to do. The issue with the check engine light, which came on before we even reached home after the sale, was something we had checked out and reported the findings to Bill and Sons. They had no legal obligation to repair the problem, but agreed to do so. After one trip back to the dealership, where some cleaner was used to try and fix the problem, the problem remained unresolved. At that point and time, we were told a catalytic converter was ordered and to come back to have it installed. Again, after calling Chad repeatedly, it was always on order. At that point I requested a routing number so I could see if it ever got ordered in the first place and then what happened next was amazing, it showed up. By this time I was actually afraid to entrust the Hummer to Bills and Son with doing the repair based on the facts that I was dealing with. Both my husband and I work, and finding the time to drive to their location is difficult. We have seen confirmed appointments canceled on us on at the least two occasions, and felt the need to have it fixed and fixed correctly. What MrB*** wants to do about that is his business, but I would be remiss to say
My name is Jeff B***, I am the president of Bill's & Son Auto/ Truck, Inc I'm sorry it has taken so long to respond to Mrs***'s complaint but we were waiting on Mrs*** to fax us a copy of the repair order that she paid to have the Hummer serviced, plus I was recently out of
townI am back in town now but as of this writing Mrs*** still has not faxed us the repair orderI am going to be as thorough as I can to each and every concern of Mrs***I would first like to include in this response that I personally bought this HHummer over year ago as a personal demo for me to driveI put over 5,miles on this HHummer myself and I know for certain that Mrs*** bought a GREAT driving vehiclePLUS, I have receipts that I can prove my dealership spent over $3,servicing this vehicle prior to Mrs*** purchasing it Now on to Mrs***'s complaintsFirst, I'm not sure what "tape" on the mirror Mrs*** is referring to because there was no tape on itThere was however a black epoxy at the joint near the baseThe reason for the epoxy is because these HHummer door mirrors have a power fold in option that was a flawed design from GM and they always broke, especially in cold climate states, and epoxy is commonly used by everyone as a remedyThe mirrors appear just fine with no cracks in the housing or mirror glassI believe Mrs*** misunderstood something because we never said a mirror was on order because they cost over $each and even if we were to buy just one side it would not have fixed the problem because the "power fold" on the driver side was broke as wellSecond, I am also not sure about the "white specs" she is referring to on this Hor any other vehicles on my lot for that matter, but I assume it wasn't a big concern because she stated in her own complaint that she decided she would like to purchase the HThird, Mrs*** is absolutely correct when she stated the Chad worked VERY HARD to obtain financing for herIt was not easy at all but she did come up with the necessary down payment the bank requiredFourth on her complaint pertains to detailing the vehicle, this Hwas professionally detailed by Diamond Pearlz within weeks of her purchase and I paid Earl the owner of the company with a business check# *** Five, is the engine light, even thought the vehicle was legally sold "AS IS" we did agree to take care of this issue and ordered a part that required shipping from an online vendorShe is correct that they did call two seperate times wanting a tracking # confirmationThe first call Chad did not have it because he did not order the part, I did ! The second call the next day I answered the phone and I immediately gave the tracking # to Mr***When the part arrived we made an appointment for them to bring the Hin for repairMrs*** is correct when she said we called to cancel the night before BUT she is 100% wrong when she said "we had another vehicle that had to go ahead of her"The fact is we had a Ram that was in our inventory that was ALREADY on the rack for servicing the day before they were to come in, it turned out the Ram needed unexpected more work than we thought after we took it apart for servicing Well, the truck was already apart and required parts that needed to be ordered by an online vendor that required shipping just like the part for their HSo obviously we had to reschedule with the ***'s because the Ram was in pieces and we had to wait on the ordered parts required to put it back together before it could be movedSix, is the Temp tag, Mrs*** is 100% correct that there was a $chargeThere was originally to be a Temp Tag issued on this deal but then we decided we could use her trade in license plates and my computer automatically adds the Temp tagHowever, I am confused as to why the ***'s would call days in a row about a simple tracking # BUT wait until this Revdex.com complaint to inform us of this Temp tag charge? Anyways, I am sending check#*** for $to Mrs*** TODAY Now, as far as trust in concerned on this deal The ***'s traded in a Saturn Vue that they owned for along time So I believe they knew their car well, however they were TOTALLY misleading about the condition of the vehicle and its needs, because it had MANY, MANY more issues than they disclosed In closing, I'm just not sure why they would call us numerous times about a tracking # , then they get the tracking # and confirm that we did in fact get the part needed for them BUT then not call again to have the vehicle repaired for free by us as agreed AND then go spend $elsewhere to repair it? The very day we received this Revdex.com complaint we called Marcia *** and offered to 100% unwind the deal and gladly take back this H2, she declinedThis Hhas an NADA value of over $21,, the ***'s bought it way below book value I feel that we have been VERY fair with the ***'s on this deal and I think they are slightly unreasonable in this matter I have shown the paperwork to my attorney *** *** and after speaking with him I have decided that it is Bill's & Son's position that the deal was legally sold and the proper federal FTC Guide and state paperwork was signedTherefore , we are still willing to unwind the deal and take back this H, otherwise Bill's & Son considers this a completed done dealThank you for your time in this matter