Billing Concepts, Inc.

10/2/14: The telephone number listed on this inquiry, *** does not reflect any charges for USBI in our databasePlease have the consumer provide the correct billing telephone number that appears on their local telephone bill that has been charged so that we may further investigate

10-6-14: We are unable to locate any information with the telephone number provided of *** . Please provide our office with the exact telephone number that indicates the charges in dispute or a copy of the portion of the complainant's local telephone company statement
so that we may further investigate her allegations. Her dispute seems to indicate ILD Teleservices which would not be our company. Please feel free to contact us if we can be of further assistance

Complaint: [redacted]
I am rejecting this response because: My complaint is with ILD Corp, and GPSPS Inc. I don't know why USBI address appeared on my complaint unless they are part of the companies.
Regards,
[redacted]

Thank you for allowing us the opportunity to address your concerns. USBI is engaged in the business of aggregating records for various telecommunications service providers and transmitting those records to the Local Exchange Carriers. USBI is not itself a telecommunications company; nor does it...

provide any telecommunications services of any kind. USBI has no involvement in the process of switching customers from one carrier to another, or verifying those switches. Each long distance provider for which we perform record processing services should provide records regarding services that are properly authorized and in accordance with the appropriate regulations.Mr. [redacted] disputes the charges in question submitted on behalf of Preferred Long Distance. As Preferred Long Distance prefers to address their own regulatory matters, we would like to request that your office serve them directly at the address below. Their response should provide more information regarding their services and what may have occurred in this matter. Please feel free to contact us if we can be of further assistance.Sincerely, 
Thank you,
[redacted]

Thank you for allowing us the opportunity to address your concerns. USBI is engaged in the business of aggregating records for various telecommunications service providers and transmitting those records to the Local Exchange Carriers. USBI is not itself a telecommunications company; nor does it...

provide any telecommunications services of any kind. USBI has no involvement in the process of switching customers from one carrier to another, or verifying those switches. Each long distance provider for which we perform record processing services should provide records regarding services that are properly authorized and in accordance with the appropriate regulations.Mr. [redacted] disputes the charges in question submitted on behalf of [redacted]. As [redacted] prefers to address their own regulatory matters, we would like to request that your office serve them directly at the address below. Their response should provide more information regarding their services and what may have occurred in this matter. Please feel free to contact us if we can be of further assistance.Thank you,
[redacted]

10/16/14: In response to this inquiry, we are not ILD. If these charges are from USBI, we would need the exact billing telephone number that has charges from the local exchange carrier with a USBI billing page.  If there is no billing page for USBI included in your local telephone bill, this would indicate that we are not billing for any charges.
Please let us know if you should have any further questions/concerns.

11/18/14: We are unable to locate any information regarding this inquiry as we were not provided with a billing telephone number for the consumer. Without the actual telephone number that was charged, we are unable to further research what may have happened. Please provide us with the actual...

number that appears on the consumer's USBI portion of their local telephone bill.

May 12, 2015 [redacted] Revdex.com [redacted] Austin, TX [redacted] Via Electronic Mail RE: Ms. Annette [redacted] Bill Number: [redacted] Dear Ms. Archer, Thank you for allowing us the opportunity to address your concerns. USBI is engaged in the business of...

aggregating records for various telecommunications service providers and transmitting those records to the Local Exchange Carriers. USBI is not itself a telecommunications company; nor does it provide any telecommunications services of any kind. USBI has no involvement in the process of switching customers from one carrier to another, or verifying those switches. Each long distance provider for which we perform record processing services should provide records regarding services that are properly authorized and in accordance with the appropriate regulations. USBI forwarded Ms. [redacted]'s inquiry directly to [redacted] Service and we are in receipt of the attached response. Please feel free to contact us if we can be of further assistance. Alternatively, you can contact [redacted] Service at the address noted on the attached letter if you have any additional questions. Sincerely,   [redacted] Regulatory Manager

Complaint: [redacted]
I am rejecting this response because:First, the attached file was invalid and I could not open it so I have no idea what it is. Second, please send an MP3, or the like, of the recording because I'm sure it's not authentic. 
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:As I said it's unauthentic because we do not know who that is and they have no right to make changes to our account.  Regards,[redacted]

2/22/17: We have sent over the verification recording to the Revdex.com and will make note of the consumers comments. If the consumer has additional concerns, they can reach out to [redacted] directly at [redacted], ext. [redacted] as stated on their response letter. Thank you,[redacted]

Thank you for allowing us the opportunity to address your concerns. [redacted] ("[redacted]®") is engaged in the business of aggregating records for various operator service providers and transmitting those records to the Local Exchange Carriers. [redacted]® is not itself an operator service company; nor...

does it provide any telecommunications services of any kind. Each operator service provider for which we perform record processing services should provide records regarding services that are properly authorized and in accordance with the appropriate regulations.Mr. [redacted] disputes the charges submitted on behalf of [redacted].. Please be advised that a full credit of $18.66 plus tax has been issued as of today for the charge in dispute. As the credit has been sent directly to Mr. [redacted] local telephone company, please allow one to two billing cycles for the credit to appear on the local telephone company bill. By copy of this letter, we are notifying [redacted] of Mr. [redacted] concerns. Please feel free to contact us if we can be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

04/27/2016:
Please see the attached response.
Thank you,
[redacted]

June 26, 2015 [redacted] Revdex.com [redacted] Via Electronic Mail RE: Mr. [redacted] - [redacted] Bill Number: [redacted] Dear Ms. [redacted], Thank you for allowing us the opportunity to address your concerns. USBI is engaged in the business of...

aggregating records for various telecommunications service providers and transmitting those records to the Local Exchange Carriers. USBI is not itself a telecommunications company; nor does it provide any telecommunications services of any kind. USBI has no involvement in the process of switching customers from one carrier to another, or verifying those switches. Each long distance provider for which we perform record processing services should provide records regarding services that are properly authorized and in accordance with the appropriate regulations. USBI forwarded Mr. [redacted]'s inquiry directly to Network Service Billing and we are in receipt of the attached response. Please feel free to contact us if we can be of further assistance. Alternatively, you can contact Network Service Billing at the address noted on the attached letter if you have any additional questions. Sincerely,   [redacted] Regulatory Manager