This letter concerns the customer complaint filed by [redacted] at [redacted] regarding the Billings Gazette.[redacted] complains the [redacted] subscription was shortened due to premium days and rate changes after shehad paid for 52 weeks.We have reviewed her account information and recognize...
the [redacted] is a long time subscriber of the BillingsGazette. Above all, we value our subscribers' loyalty and satisfaction with our product. We have applied thenecessary credit to extend the subscription to its original expiration date. Additionally, the account has been adjustedto remove premium days going forward. Premium days are special papers that contain additional valuable contentand generate an extra charge, thus annual subscriptions are shortened by these papers. These changes to thesubscription make the [redacted] whole and we believe [redacted] will be satisfied with this resolution.The Billings Gazette has made a sincere effort to ensure all subscribers are aware of pricing and rates. We currentlynotify readers daily in our papers and in our terms of service online that rates are subject to change. In addition wehave added a similar notice to our renewal invoices.We are sorry for any inconvenience to the [redacted] and thank them for being a loyal reader of the BillingsGazette. Please be assured that we value our relationship with each and every subscriber. We trust this will resolvethe matter. If you have any further questions or need any further information, please feel free to contact me.
The complaint filed with the Revdex.com by Ms. [redacted] was directed toward"Lee Newspapers". For the record, I am responding on behalf of both the Missoulian .newspaper and the Ravalli Republic newspaper; both owned by Lee Enterprises.Ms. [redacted] is a current subscriber to the Missoulian...
newspaper and has been since July of2014. She receives the Missoulian 7-days per week at a cost of $33.10 per month whichis charged directly to her credit card and explains that portion of the disputed charges.Ms. [redacted] was also a subscriber to the Ravalli Republic newspaper until March 10, 2017.When she terminated her print subscription, there was an unpaid account balance of$32.12. Ms. [redacted] restarted her account with a digital only Ravalli Republicsubscription on March 28,2017. The $10 charges totaling $40 went toward the accountbalance ($30) plus the $10 for the monthly subscription charge for April. The $2.12difference was written off. We take customer service very seriously. After reviewing the account, I believe Ms.[redacted] has been correctly billed for her current Missoulian and Ravalli Republicsubscriptions.Sincerely,Linda O[redacted]Audience DirectorMissoulian & Ravalli Republic406-523-5355
Revdex.com:
I appreciate the response from the Missoulian and the Ravalli Republic. I had sought assistance from Lee Newspapers, which was the entity that repeatedly charged my credit card. It would have been helpful if they had responded to one of my 5 phone messages.I have reviewed the response made by the Missoulian and Ravalli Republic in reference to complaint ID [redacted], and find that their explanation is satisfactory to me. I will follow up directly with them to resolve the subscription issue that remains.
Sincerely,
[redacted]
This letter concerns the customer complaint filed by [redacted] at [redacted] regarding the Billings Gazette.[redacted] complains the [redacted] subscription was shortened due to premium days and rate changes after shehad paid for 52 weeks.We have reviewed her account information and recognize...
the [redacted] is a long time subscriber of the BillingsGazette. Above all, we value our subscribers' loyalty and satisfaction with our product. We have applied thenecessary credit to extend the subscription to its original expiration date. Additionally, the account has been adjustedto remove premium days going forward. Premium days are special papers that contain additional valuable contentand generate an extra charge, thus annual subscriptions are shortened by these papers. These changes to thesubscription make the [redacted] whole and we believe [redacted] will be satisfied with this resolution.The Billings Gazette has made a sincere effort to ensure all subscribers are aware of pricing and rates. We currentlynotify readers daily in our papers and in our terms of service online that rates are subject to change. In addition wehave added a similar notice to our renewal invoices.We are sorry for any inconvenience to the [redacted] and thank them for being a loyal reader of the BillingsGazette. Please be assured that we value our relationship with each and every subscriber. We trust this will resolvethe matter. If you have any further questions or need any further information, please feel free to contact me.
The complaint filed with the Revdex.com by Ms. [redacted] was directed toward"Lee Newspapers". For the record, I am responding on behalf of both the Missoulian .newspaper and the Ravalli Republic newspaper; both owned by Lee Enterprises.Ms. [redacted] is a current subscriber to the Missoulian...
newspaper and has been since July of2014. She receives the Missoulian 7-days per week at a cost of $33.10 per month whichis charged directly to her credit card and explains that portion of the disputed charges.Ms. [redacted] was also a subscriber to the Ravalli Republic newspaper until March 10, 2017.When she terminated her print subscription, there was an unpaid account balance of$32.12. Ms. [redacted] restarted her account with a digital only Ravalli Republicsubscription on March 28,2017. The $10 charges totaling $40 went toward the accountbalance ($30) plus the $10 for the monthly subscription charge for April. The $2.12difference was written off. We take customer service very seriously. After reviewing the account, I believe Ms.[redacted] has been correctly billed for her current Missoulian and Ravalli Republicsubscriptions.Sincerely,Linda O[redacted]Audience DirectorMissoulian & Ravalli Republic406-523-5355
Revdex.com:
I appreciate the response from the Missoulian and the Ravalli Republic. I had sought assistance from Lee Newspapers, which was the entity that repeatedly charged my credit card. It would have been helpful if they had responded to one of my 5 phone messages.I have reviewed the response made by the Missoulian and Ravalli Republic in reference to complaint ID [redacted], and find that their explanation is satisfactory to me. I will follow up directly with them to resolve the subscription issue that remains.
Sincerely,
[redacted]