Unfortunately the customers is inaccurate in his complaint He did ask to keep the repairs under $"for the water system" which we didwe charged $The problem is the customer had several other request.originally brought in for a complete evaluation of all water systems LP systems & appliances this is a $charge, which the customer agreed to paythese two items alone is over 800.00He then called several times added several other itemsDiagnose generator $129.00Reinstall Battery door $89.00Check wipers $ along with several other itemsThe total bill did exceed his $dollar quote for the water system but each item was discussed with him and repaired with his full knowledgeof these additional items no quote was asked for nor given We spoke with him almost everyday with status and updates on his unit at no time was a total price discussed or asked by the customer.but individual amounts were discussed and authorized I just don't think he thought it would ad up to that amount.I made several attempts to resolve the issue with no results then the customer got very angry and started yelling and abusing my employeeswe at this point were no longer to work with himfinally refusing to do any further repairs for this customer.I apologize for any misunderstanding in this matter but I believe we followed all company policies in quoting & communication with our customer as the repairs proceededThanks [redacted] General manager
Unfortunately the customers is inaccurate in his complaint He did ask to keep the repairs under $"for the water system" which we didwe charged $The problem is the customer had several other request.originally brought in for a complete evaluation of all water systems LP systems & appliances this is a $charge, which the customer agreed to paythese two items alone is over 800.00He then called several times added several other itemsDiagnose generator $129.00Reinstall Battery door $89.00Check wipers $ along with several other itemsThe total bill did exceed his $dollar quote for the water system but each item was discussed with him and repaired with his full knowledgeof these additional items no quote was asked for nor given We spoke with him almost everyday with status and updates on his unit at no time was a total price discussed or asked by the customer.but individual amounts were discussed and authorized I just don't think he thought it would ad up to that amount.I made several attempts to resolve the issue with no results then the customer got very angry and started yelling and abusing my employeeswe at this point were no longer to work with himfinally refusing to do any further repairs for this customer.I apologize for any misunderstanding in this matter but I believe we followed all company policies in quoting & communication with our customer as the repairs proceededThanks [redacted] General manager