Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I feel that I should not have to buy a box of wood because if the installer had not cut the one board short we wouldn't have a problem. If I drop something on my floor and damage the floor then I will have to live with it. You may call me at [redacted] if you have any questionsRegards,[redacted]
Hayden's Flooring America went out to attempt to slide a laminate board back underneath a t-molding. The repair was successful. The job has been fine for over 2 years. Laminate floors and hardwood floors do expand and contract throughout the year due to humidity changes.The floor...
was originally installed on February 25th, 2013. When the job was done, there was one extra carton of laminate left over for Mr. [redacted]. We always order at least one additional box of flooring (laminate, wood, tile, etc..) for our customers to keep on hand just in case they would ever need a repair in the future. Back on March 6th, 2013 when Mr. [redacted] paid his invoice, he refused to keep this extra carton and wanted a refund on it. We cannot force anyone to keep the additional flooring material, however we strongly suggest it. He refused to keep it, so we took that extra carton back and we reduced his invoice by $44.42.On April 20th, 2015 (job is now out of warranty), Mr. [redacted] called Haydens and reported a gap in his flooring. I went out to his home the next day to inspect the gap. I told him that I would call him back in 2 weeks (May 4th) to see if the gap is still there (it is not uncommon for laminate flooring to contract and show a gap, then expand again and gap goes away). I called him back on May 4th and he told me that the gap was still present. So, I wrote up a work order to have one of our installers go out to the home and try to get the laminate back underneath the t-mold. The repair was a success. We did not charge Mr. [redacted] anything even though the job is out of warranty.The floor will probably expand and contract again in the future, and we have the opportunity now to resolve the issue. But, we cannot resolve the issue without having additional flooring material. So, on 6-2-15, I offered to sell Mr. [redacted] one carton of laminate for $40.39 and one Molding for $18.50. Both of these prices are less than what he had paid over 2 years ago. He absolutely refused to pay for any additional materials. Remember, he wouldn't have had to pay anything if he would have just kept the one left over carton we ordered in for him back in 2013 in the first place.Our company is still willing to fix the floor for Mr. [redacted] at no labor cost. All we are asking is that for Mr. [redacted] to pay for the materials. It is not the responsibility of a retail flooring company to store one additional carton of flooring in our own warehouse for every customer who purchases flooring through us. It is the responsibility of the homeowner to store additional materials.
The laminate flooring was not cut short. If it was cut short, then that gap would have shown up over two years ago. It would have showed up immediately in fact. As stated earlier, this is a flooring that expands and contracts (laminate and hardwood floors do this naturally due to environmental/weather conditions). This is why we require the homeowner to take the responsibility of keeping extra flooring on hand in case work needs to be done to the floor in the future. This is exactly what happened. Mr. [redacted] wanted his money back originally on the leftover box of laminate that we sold him and take the risk of not having any leftover materials for us to warrant the floor.We will not purchase this additional box of laminate for him. We are offering to fix the floor at no labor charge, but the responsibility of purchasing the materials is the end user - not the flooring company. We are offering him the laminate floor at an exceptional price as well. Lower than what he paid over two years ago. Mr. [redacted] knows that this carton of flooring and one trim add up to $63.90 including tax. If he refuses to take this offer, then I will also be taking the offer to fix his floor at no charge off the table and we can simply go our separate ways.I feel he is using the Revdex.com in an effort to "extort" materials from us when he knows in fact that he had the extra box of laminate in his house two years ago, but refused to keep it and demanded a refund on that one box. (see prior document I uploaded).My final offer is to fix the floor at no charge after Mr. [redacted] purchases the materials.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I feel that I should not have to buy a box of wood because if the installer had not cut the one board short we wouldn't have a problem. If I drop something on my floor and damage the floor then I will have to live with it. You may call me at [redacted] if you have any questionsRegards,[redacted]
Hayden's Flooring America went out to attempt to slide a laminate board back underneath a t-molding. The repair was successful. The job has been fine for over 2 years. Laminate floors and hardwood floors do expand and contract throughout the year due to humidity changes.The floor...
was originally installed on February 25th, 2013. When the job was done, there was one extra carton of laminate left over for Mr. [redacted]. We always order at least one additional box of flooring (laminate, wood, tile, etc..) for our customers to keep on hand just in case they would ever need a repair in the future. Back on March 6th, 2013 when Mr. [redacted] paid his invoice, he refused to keep this extra carton and wanted a refund on it. We cannot force anyone to keep the additional flooring material, however we strongly suggest it. He refused to keep it, so we took that extra carton back and we reduced his invoice by $44.42.On April 20th, 2015 (job is now out of warranty), Mr. [redacted] called Haydens and reported a gap in his flooring. I went out to his home the next day to inspect the gap. I told him that I would call him back in 2 weeks (May 4th) to see if the gap is still there (it is not uncommon for laminate flooring to contract and show a gap, then expand again and gap goes away). I called him back on May 4th and he told me that the gap was still present. So, I wrote up a work order to have one of our installers go out to the home and try to get the laminate back underneath the t-mold. The repair was a success. We did not charge Mr. [redacted] anything even though the job is out of warranty.The floor will probably expand and contract again in the future, and we have the opportunity now to resolve the issue. But, we cannot resolve the issue without having additional flooring material. So, on 6-2-15, I offered to sell Mr. [redacted] one carton of laminate for $40.39 and one Molding for $18.50. Both of these prices are less than what he had paid over 2 years ago. He absolutely refused to pay for any additional materials. Remember, he wouldn't have had to pay anything if he would have just kept the one left over carton we ordered in for him back in 2013 in the first place.Our company is still willing to fix the floor for Mr. [redacted] at no labor cost. All we are asking is that for Mr. [redacted] to pay for the materials. It is not the responsibility of a retail flooring company to store one additional carton of flooring in our own warehouse for every customer who purchases flooring through us. It is the responsibility of the homeowner to store additional materials.
The laminate flooring was not cut short. If it was cut short, then that gap would have shown up over two years ago. It would have showed up immediately in fact. As stated earlier, this is a flooring that expands and contracts (laminate and hardwood floors do this naturally due to environmental/weather conditions). This is why we require the homeowner to take the responsibility of keeping extra flooring on hand in case work needs to be done to the floor in the future. This is exactly what happened. Mr. [redacted] wanted his money back originally on the leftover box of laminate that we sold him and take the risk of not having any leftover materials for us to warrant the floor.We will not purchase this additional box of laminate for him. We are offering to fix the floor at no labor charge, but the responsibility of purchasing the materials is the end user - not the flooring company. We are offering him the laminate floor at an exceptional price as well. Lower than what he paid over two years ago. Mr. [redacted] knows that this carton of flooring and one trim add up to $63.90 including tax. If he refuses to take this offer, then I will also be taking the offer to fix his floor at no charge off the table and we can simply go our separate ways.I feel he is using the Revdex.com in an effort to "extort" materials from us when he knows in fact that he had the extra box of laminate in his house two years ago, but refused to keep it and demanded a refund on that one box. (see prior document I uploaded).My final offer is to fix the floor at no charge after Mr. [redacted] purchases the materials.