Billion Auto

When the customer purchased a vehicle from Billion Auto they gave us a check along with written consent to cash the check after daysWhen days went by, Billion cashed the check as agreedWhen the check bounced Billion sent the customer to collections to receive payment for the down payment of the vehicle purchasedIt is standard process to collect payment when someone purchases a vehicle

Collision center is horrible and incompetentTook almost weeks to fix hail damageI received my car back times and it still had damage, that was obvious and should not have been given to me in the first place in the condition it wasNot to mention that they caused additional damage to my car during repairs that I made them fixThere is still a hail dent, at this point I cannot deal with this anymoreI DO NOT recommend having any damage repaired by this place! I do not wish this stress and frustration on anyoneIt has been a very negative and frustrating processI've never had so much trouble with a repair shop before

The Cancellation has been sent into the service contract companyAs soon as its processed Billion will send out the checkMoving forward please respond to Frank J*** at ***@billionauto.com or call at 605-595-3717. Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

We apologize there was an issue with the repaired wheel speed sensor. A refund has been submitted to our Accounts Payable department for $68.90 which includes the cost of repair plus tax. A check will be mailed within 15 business days.

Doesn't even deserve 1 star! I contacted sales associate via web on a vehicle that I was lead to believe was on their Clive, IA lot. I told the sales guy on Monday, that I would like to come in on Saturday to test drive. On Friday, I was told the vehicle was in South Dakota and I would need to put down a $500 deposit for them to transport the vehicle to their IA location. I did so as well as gave them my credit union's information where I was going to finance the car through. I was told to come in on Saturday evening to wrap up all the paperwork (after I test drove and made a final decision to purchase). Nothing had been done as far as providing my credit union the information they needed on the vehicle, so they "sell" me on financing through them. My husband and I sign all the paperwork - this was July 2nd by the way. I just get a call yesterday that I need to come sign something so they can apply for my tag - they had me sign the wrong piece of paper. I am 1.5 hours away from their location. To make matters even worse, once I had the vehicle in my possession, I realize there are several features that they had listed on the internet that the vehicle was not equipped with, such as towing package, driver assist, etc. I contact the General Manager, Clint, after having to threaten to contact the owner & all media outlets, he finally returns my call and assures me he will look into my concerns and contact me by the end of the day. That was 3 weeks ago - not a word. Absolutely the worst dealership and customer service anywhere I have ever seen! I have been in the business arena for over 25 years of my life from sales, to marketing, to advertising - NEVER would I get away with treating my clients even remotely like this.

When the customer purchased a vehicle from Billion Auto they gave us a check along with written consent to cash the check after 30 days. When 30 days went by, Billion cashed the check as agreed. When the check bounced Billion sent the customer to collections to receive payment for the down payment...

of the vehicle purchased. It is standard process to collect payment when someone purchases a vehicle.

I went in after my car broke down looking for a used car. The car I had initially looked at online had sold before I was able to come in so I was disappointed. However, one of the sales people named Tim [redacted] was super courteous and helpful and we were able to find the perfect car for me that was brand new and at a great price. It was quick and I drove home in my brand new fiat that day. About 3 months after that I was driving on the interstate at night and hit a deer going 65, which totaled the car. After that traumatic experience, I sent an email to Tim that I was in the market for a new car. I was called back right away and I went in the day after I emailed him and looked at new cars. He was once again super helpful and did everything he could and I drove home again in a brand new fiat and couldn't be more happy. The best part is that I'm living in Ames on my own 6 hours from my parents so this was a difficult experience that was made very easy through Billion. I'll always go back!

Complaint: [redacted]
I am...

rejecting this response because:I had to wait additional time for the normal 4-6 week timing due to an error that the dealership made themselves. Due to this extended wait I missed out on the sale of my vehicle, twice. I was given two different time frames for this error and after the second timeframe was exceeded was told that the company had been waiting on the dealer to send in more information that they had, but forgot to include when sending in the request. Had this been the first, or even second isse I have had with this company I wouldn't be so upset. Issue continue to come up and the company has never offered a fix, just to waste more of my time. Sending in the information to be processed doesn't change the fact that I had to wait over 6 weeks and couldn't move forward with my sale. There is no excuse for the continued issues and not even offering a single fix, let alone apologizing for their part. Unacceptable.
Sincerely,
[redacted]