Billion Dodge Chrysler

To whom it may concern,This is letter is in response to [redacted] ’s complaint to the Revdex.com? I was forwarded an email from the service advisor who was helping Mr [redacted] on the morning of Thursday March 2, 2017, at 7:13a.mthat same day I sent an email to Mr [redacted] stating that I would like to speak with him regarding this matter? I ? included my cell phone number, and told him to give me a call at his earliest convenience? I received a response to that email March 2nd, at 7:p.mstating that he had tried to contact me that day but could not get a hold of me? He also stated that he would try and contact me again on Friday March 3rd? I attempted to call Mr [redacted] and did not get an answer on Friday March 3rd, to speak with him about the recent repairs that had been performed at Billion Dodge? I did speak with him previously regarding the original repairs on his Jeep? I am waiting to speak with him again regarding this issue on his jeep? We did perform a quality check test drive ? on the vehicle after the repairs were done? We drove the vehicle a total of miles according to our records? It is possible that there was more than one noise that the customer was experiencing, and we had only fixed the one? I am currently working with Mr [redacted] to come to an agreed resolution to this matter.? Greg Y***Fixed Operations DirectorBillion Auto Group / Bozeman, Montana

To whom it may concern,I was out of the office until June 26th I did receive a voicemail from [redacted] when I got in the office I responded and left her a voicemail that same day We were able to talk on the phone later in the day I explained that I needed to check into things and get back with her I apologized for the situation and explained to her that this circumstance was very unusual for our business I called [redacted] back on June 27th and explained that I would like to have her bring in the vehicle so I could inspect the vehicle personally She stated she would speak with her husband and get back with me A few days later she called to inform me that she had the vehicle in to get the oil changed and they had said there were no leaks Again I offered to have the vehicle in to be inspected by myself She had stated again she would speak with her husband and let me know I have not heard anything from [redacted] since that day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To whom it may concern,This is letter is in response to *** ***’s complaint to the Revdex.com I was forwarded an email from the service advisor who was helping Mr*** on the morning of Thursday March 2, 2017, at 7:13a.mthat same day I sent an email to Mr*** stating that I would like
to speak with him regarding this matter I included my cell phone number, and told him to give me a call at his earliest convenience I received a response to that email March 2nd, at 7:p.mstating that he had tried to contact me that day but could not get a hold of me He also stated that he would try and contact me again on Friday March 3rd I attempted to call Mr*** and did not get an answer on Friday March 3rd, to speak with him about the recent repairs that had been performed at Billion Dodge I did speak with him previously regarding the original repairs on his Jeep I am waiting to speak with him again regarding this issue on his jeep We did perform a quality check test drive on the vehicle after the repairs were done We drove the vehicle a total of miles according to our records It is possible that there was more than one noise that the customer was experiencing, and we had only fixed the one I am currently working with Mr*** to come to an agreed resolution to this matter. Greg Y***Fixed Operations DirectorBillion Auto Group / Bozeman, Montana

To whom it may concern,I was out of the office until June 26th I did receive a voicemail from *** when I got in the office I responded and left her a voicemail that same day We were able to talk on the phone later in the day I explained that I needed to check into
things and get back with her I apologized for the situation and explained to her that this circumstance was very unusual for our business I called *** back on June 27th and explained that I would like to have her bring in the vehicle so I could inspect the vehicle personally She stated she would speak with her husband and get back with me A few days later she called to inform me that she had the vehicle in to get the oil changed and they had said there were no leaks Again I offered to have the vehicle in to be inspected by myself She had stated again she would speak with her husband and let me know I have not heard anything from *** since that day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To whom it may concern,This is letter is in response to *** ***’s complaint to the Revdex.com? I was forwarded an email from the service advisor who was helping Mr*** on the morning of Thursday March 2, 2017, at 7:13a.mthat same day I sent an email to Mr*** stating that I would like
to speak with him regarding this matter? I ? included my cell phone number, and told him to give me a call at his earliest convenience? I received a response to that email March 2nd, at 7:p.mstating that he had tried to contact me that day but could not get a hold of me? He also stated that he would try and contact me again on Friday March 3rd? I attempted to call Mr*** and did not get an answer on Friday March 3rd, to speak with him about the recent repairs that had been performed at Billion Dodge? I did speak with him previously regarding the original repairs on his Jeep? I am waiting to speak with him again regarding this issue on his jeep? We did perform a quality check test drive ? on the vehicle after the repairs were done? We drove the vehicle a total of miles according to our records? It is possible that there was more than one noise that the customer was experiencing, and we had only fixed the one? I am currently working with Mr*** to come to an agreed resolution to this matter.? Greg Y***Fixed Operations DirectorBillion Auto Group / Bozeman, Montana

To whom it may concern,I was out of the office until June 26th2017.  I did receive a voicemail from [redacted] when I got in the office.  I responded and left her a voicemail that same day.  We were able to talk on the phone later in the day.  I explained that I needed to check into...

things and get back with her.  I apologized for the situation and explained to her that this circumstance was very unusual for our business.   I called [redacted] back on June 27th and explained that I would like to have her bring in the vehicle so I could inspect the vehicle personally.  She stated she would speak with her husband and get back with me.  A few days later she called to inform me that she had the vehicle in to get the oil changed and they had said there were no leaks.  Again I offered to have the vehicle in to be inspected by myself.  She had stated again she would speak with her husband and let me know.  I have not heard anything from [redacted] since that day.