Bill's Fence

The pipe was returned the following morning.  We were called out and met with Mr. to price out a pipe replacement for customers chimney.  It was an older unlisted and unmarked pipe.  Chimney pipe doesn't mix and match and connect with each other so the solutions are to replace the...

entire system or attempt to track down the manufacturer and model of pipe.  It was at that time Mr gave us permission to take the pipe in order to study it and come up with the cheapest solution.  We retrieved the damaged pipe from the backyard , in the woods , rusting and muddy.  We did not have any conversation with the Mrs. about the chimney pipe , at all.  She did , as described asked Steve to keep his voice down because of the neighbors which caught him a bit by surprise as he was inside the house and felt he was speaking at a normal level about an innocuous chimney situation. He made a poor joke about it being just a chimney , with a smile on his face , but it was obviously not received in that way.   He left still thinking that we were finding the solution and possibly performing the job. That was not the case , we returned the pipe the following morning.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
Sincerely,
[redacted]

Coincidentally ,  the gutter has been since replaced on 1/2 after 2 day holiday prior to receipt of this complaint which was dated 12/30.   We did demolition and reconstruction of a chimney and during this course , some masonry dust staining reappeared on roof after cleanup ,...

and there were 2 dents in the gutter.  The roof cleanup we were able to resolve quickly but the gutter took more time.   They were special gutter guard style gutters and we needed to replace a long 35 + foot run to resolve the area that got dented. We had to have them manufactured from an outside vendor.  After we arranged for pickup of this long section, we had to custom paint the gutters brown to match the previous.  The gutters were set up in our shop and were painted over a number of days as it required multiple coats.  Then we sent a crew to have them installed.  It was our intention for this process to go much quicker as stated during our conversations with the customer and I admit it took much more time than expected and more time than the homeowner should have had to wait.

We actually arrived the same day that we received the complaint , not knowing there were any issues.  Our exterior masonry work is weather permitting and we were in our time frame.  In the end , our customer told our mason that he was very happy with the job.  - Kevin

We agree that the stove has required many repairs and visits  over the years.  We have been out multiple times to restart the stove and have replaced parts at our cost over the years.  Pellet stoves require a fair amount of hands on maintenance and the manufacturer determined the...

problems to be user error. Therefore we have had to pay for the parts replacements and service visits ,  as the homeowner disagreed with this assessment.  We have decided to replace the entire unit , at our cost , to solve this situation. We truly feel we went above and beyond to take care of this customer and will continue to do so.