We are working with the customer to resolve this complaint and have been all along so this complaint seems very premature.
When the customer made our shop manager aware of the leak she was experiencing we immediately scheduled an appointment to perform a leak test to determine the cause of the...
leak. Upon testing we found the windshield seal to be free of any leaks. We informed the customer that there was no charge for the leak test performed on her windshield. She wanted independent verification to convince her that the leak was not the windshield so she scheduled an appointment with another shop.When I spoke with the customer I was informed that this leak test would cost her $65.00 so I informed her that in the event the other shop determines the leak is from an improper windshield seal we will reimburse her the $65.00 and completely re-seal the windshield. The customer is to contact me after her secondary leak test so we can proceed from there.
We simply cannot seal something when our testing cannot find a leak. The shop manager that performed the leak test believes the water entry is coming from another location than her windshield and an independent leak test should confirm this, in which case she will have the option to have it repaired.
I am confident that once the customer has more information to base a decision on we will be able to satisfactorily resolve the problem.
We are working with the customer to resolve this complaint and have been all along so this complaint seems very premature.
When the customer made our shop manager aware of the leak she was experiencing we immediately scheduled an appointment to perform a leak test to determine the cause of the...
leak. Upon testing we found the windshield seal to be free of any leaks. We informed the customer that there was no charge for the leak test performed on her windshield. She wanted independent verification to convince her that the leak was not the windshield so she scheduled an appointment with another shop.When I spoke with the customer I was informed that this leak test would cost her $65.00 so I informed her that in the event the other shop determines the leak is from an improper windshield seal we will reimburse her the $65.00 and completely re-seal the windshield. The customer is to contact me after her secondary leak test so we can proceed from there.
We simply cannot seal something when our testing cannot find a leak. The shop manager that performed the leak test believes the water entry is coming from another location than her windshield and an independent leak test should confirm this, in which case she will have the option to have it repaired.
I am confident that once the customer has more information to base a decision on we will be able to satisfactorily resolve the problem.