Bill's Landscape Service Reviews (2)
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Bill's Landscape Service Rating
Address: 11060 Sprague Road, Parma, Minnesota, United States, 44130
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Initial Business Response /* (1000, 6, 2015/09/23) */
Albertsons
[redacted]
Boise, ID. 83726
9/23/2015
Re: [redacted]
Thank you for contacting Albertsons Customer Care. We have received your complaint regarding a Seasonal Essentials Faux Wood Gathering Patio Set.
After...
reviewing the customer's complaint, we have had the supplier send out replacement parts previously, as well as offer a partial refund of $89.40 (which the consumer initially requested and later rejected). Additionally, this was involving an international supplier and the turnaround for communication takes a bit longer than domestic suppliers. To confound this, the customer rejected further correspondence from the supplier and demanded it come from the call center only. This added time to the communication which is atypical for most cases.
At this time, the supplier of the item has offered to send the customer a fully assembled chair to replace the defective portion of the product she purchased. Upon speaking with the customer, she has agreed to this resolution as of 9/22/2015 and the supplier will be sending the fully assembled chair directly to her.
If we can provide any information or be of service to you in the future, please feel free to contact us by email at [email protected] or by phone at [redacted].
Sincerely,
Michael [redacted]
Director, Customer Interaction Center
Initial Consumer Rebuttal /* (3000, 8, 2015/09/23) */
SuperValu contacted me and offered to send me a new chair. They have already done this, but the new part was not functional so I am skeptical. Also, this action addresses the issue with the product, but not with the poor service or the 3 month run-around they have put me through.
Final Consumer Response /* (2000, 6, 2015/09/02) */
Hello Mr. [redacted]
Revdex.com mediator
case [redacted]
I spoke with manager of Supervalue/Shoppers
Ms. [redacted], of their Laurel store assured she will mail out my $20.00 gift card.
I was instructed to dispose of infected food product.
I am awaiting...
the gift card it should be this week. The manager assured me.