Bill's Muffler Shop

Complaint: [redacted]
I am rejecting this response because:Unacceptable. I request immediate replacement of the B3350 tractor with the L3301 tractor which was our intention to purchase in the first place or an L series tractor acceptable to me delivered to my home and acceptable terms of financing with Kubota Credit Corporation U.S.A. OR. A complete refund of all money paid to Kubota Credit Corporation U.S.A.SFMS would like you to believe that it is through them that this issue is being resolved, that is not the case. If I had not contacted Kubota Corporate, the Revdex.com and the Attorney General's Office for assistance SFMS would have done nothing! SFMS has been in possession of the tractor since 2-10-17, I have been without the use of a tractor since December and continuing to make payments. I am now to a point of having to rent a tractor to continue with our projects. Shall I send the rental charges to SFMS or Kubota Corporate?
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Re: ID # [redacted]In response to the complaint from Mr. [redacted]. The services performed on his vehicle are as follows. Mr. [redacted] had his vehicle brought too us with long tube headers already installed from another shop. Having long tube headers on this particular vehicle limits the area for a...

catalytic converter, as explained to Mr. [redacted]. I then discussed the needed repairs to bring the vehicle up to EPA and the State of Texas standards; we would need to install high performance catalytic converters and since there were no header collectors supplied, I would have to fabricate two collectors and supply two flanges to bolt to the headers. Also, holes needed to be drilled into the pipes to weld in place two oxygen sensor nuts for proper installation of the vehicles oxygen sensors. The oxygen sensors are vital to the engine's performance as it communicates with the vehicle's ECM (Electronic Control Module) to execute proper air to fuel ratio. After consulting with Mr. [redacted] about the prices, without hesitation, he agreed to the repair. The invoice was written up in form of labor and parts. Labor to install the convertors, oxygen sensor nuts and to build piping to connect to his headers was $380.00. The high performance catalytic converters are $349.95 each. Without the discount given to Mr. [redacted], the invoice would have totaled $1079.90 before tax; since all work was performed at once, we discounted $373.95 to bring the total to $705.95 before tax. Mr. [redacted] was extremely thankful for the price reduction and portrayed to be another satisfied Bill's Muffler customer. Regarding the military comment, my father was a 3 time Purple Heart recipient from time spent in Korea and Vietnam. I hold the upmost respect for our veterans and law enforcement and will continue to do so.[redacted] Installer / Technician

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me. Dear Sir or Madam:Complaint number [redacted] has been resolved.  The business owner returned my property.  Thanks for your assistance.Sincerely,[redacted]

Unsatisfactory customer service

Complaint: [redacted]
I am rejecting this response because:Attn: [redacted], as per our conversation last week of August 2016 in regards to Santa Fe Motorsports Inc. you advised me at that time that you would leave the file open for 7 days. I was off the first week of September 2016 and made the trip to Santa Fe personally which is a 100 mile round trip from where I live in Abiquiu, N. M. I spoke with Miriam and asked for John G[redacted] and Sid N[redacted], Miriam looked for the both of them but couldn’t find either one of them  it was about2 pm on either 9-9-16-or 9-10-16  Miriam then told me that John G[redacted] was on his lunch break, but she would have John call me which he didn’t do?When I returned back to work 9-12-16 which was a Monday I couldn’t call Santa Fe Motorsports as they’re closed on Mondays.  I called Santa Fe Motorsports on 9-13-16  in the morning and spoke to John again  at which time he advised that the owner Sid N[redacted] was out of the office until either 9-16-16 or Sid N[redacted] might not return until Monday 9-19-16 and John could take no action on this issue until the owner Sid N[redacted] returned to make a decision on what to do about my motorcycle? I’m not going to let this issue rest until I get a fair resolution to this issue, I was wronged by Santa Fe Motorsports in the way I was treated. I’ve done business with Santa Fe Motorsports for several years now since I purchased my 2008 Suzuki from them. It seems like the owners do not appreciate a loyal customer?????????????????????????????????????????????????[redacted]?????????????...⇄ /> Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted]
I am rejecting this response because: Santa Fe Motor Sports in incorrect, the problem is a warranty issue and the matter has not been resolved. 
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Tell us why hThe issue with [redacted] and [redacted] Kubota tractor has to do with not allowing the tractor to properly perform the required regeneration process for the tractor.  In accordance with the Kubota Owner’s Manual, regeneration is an extremely...

important procedure that the owner must perform.  The manual states, the complete process may take 30-40 minutes – each tractor is unique in its operation some make take a little longer and the manual states to allow the procedure to complete.  Failure to allow the procedure to complete could cause damage to the Diesel Particulate Filter (DPF) or the engine.[redacted] and [redacted]’ Tractor, Serial Number 11H601EP2795, had a DPF/ECU bulletin update (per Kubota) performed on November 12, 2015, before the tractor was sold.   According to the tractor’s computer, at the hour marker 244.8, the tractor was allowed to complete the regeneration process 22 times as designed.  As designed, to stop the regeneration process, the user must manually push a button to override the system, a safety feature built into the tractor in case you are in a confined area, for example.  When the regeneration process is not allowed to complete, the system will display lights and/or a combination of beeps to inform the user of the impending issue.  If these warnings are ignored, and the tractor is not allowed to perform the regeneration process, the DPF can become contaminated and if not brought to a Kubota dealer to correct the issue with the Kubota diagnostic tool, the system will limit the performance of the tractor and eventually shut down to prevent further damage, possible to the engine.  In regards to [redacted] and [redacted] Tractor, the system has shut down, not allowing the tractor to start.  The DPF must be replaced and the ECU reprogrammed.  The tractor requires manual input to override the regeneration computer program; it is not a warranty issue.ere...